INTERCONTINENTAL ^{* * * * *}

Valet parking Al. glasses, unpleasant, very rude! Fixed us very badly! No welcome, no smile, no thank you! Drove our car very abruptly, reversed, made violent turns! Exorbitant prices, not up to the standard of a REAL 5 STAR! Services not at all up to the standard of 5 stars in the countries we visited! No jacuzzi! No spa! No Olympic swimming pool! No indoor massage rooms! No sauna! No hammam! Neither on the roof nor in the basement! NOWHERE! And that's called 5 stars?! We have stayed in 5-star VRIS all over the country where EVERYTHING IS INCLUDED in our prices! But here it's more like a 3 stars! Services not at all up to the standard of 5 stars! It's not enough to charge customers exorbitant prices (bars, restaurants, etc.) to call yourself 5 stars! All the staff are unprofessional! The managers are bitter and not at all welcoming! When we ask this and that, they have angry faces! No CEO or Director is there to see and share all this in person! We ate on the terrace in the heatwave; a shavedheaded asiansecurity guard kept us safe by doing rounds and standing there for hours; to deter pickpockets and thieves! He is very kind, he helped us, advised us; thank you again for his professionalism and discretion; in the heatwave, no one gives him anything to drink or a chair! We saw a lot of very dubious people watching tourists on the terraces to steal our handbags and personal belongings! Drug smokers sitting in the distance! No other security guard on the terraces or inside the hotel! We are very disappointed with this 5-star hotel, which is not a 5-stars hotel at all! We do not recommend it to anyone around us!

Very beautiful interior architecture! We had dinner on the outdoor terrace in the stifling heat! We noticed a very friendly asiansecurity guard who helped us, very professional and very discreet, static in the heat, ensuring our protection and our belongings on our chairs! Because we saw pickpockets and very dubious individuals who follow tourists throughout the Hôtel Dieu! Very sparse dishes on the plates! Lyonnais bouchons generously garnish the plates; here they are stingy! When we pay exorbitant prices, we demand excellent services (well-stocked dishes; jacuzzi, spa, swimming pools, saunas, etc.)! We deplore the manager accepting customers with her large dog, not tied up or muzzled, running between the tables! We almost fell with our dishes because the dog was lying in the middle of the floor! It should be forbidden to have animals in restaurants! Valet parking with glasses, very unpleasant, no welcome, no smile, no hello, no thank you. Violent reversing maneuvers and abrupt driving! No manager on site to control the employees! We doubt very much that it can be a 5 star (no jacuzzi no spa or Olympic swimming pool or sauna or hammam or sand deckchairs on the roof or in the basement)! Nothing to do with real 5 star hotels Dubai St Barth...! Exorbitant prices no services indoor swimming pools or sauna or spa...nothing at all! Prices not in line with the low-end level of services! SOFITEL HILTON ...with swimming pools spa sauna all provided!
Another big thank you to the asiansecurity guard for ensuring our safety by making rounds on the terrace; looking after our personal belongings; in the heatwave for hours without the hotel staff offering him drinks or chairs so that he could do his job in good conditions. Another big thank you and congratulations for his exemplary work which is not the case for the other security guards! Too bad no Director to congratulate him on site.

Beautiful architecture. Great location.

Exceptionnel

Giving my stay 4 stars because of two issues.|The first is the Spa. The Spa, we discovered, is not part of the hotel. This should really be highlighted better because the level of service at the spa is nowhere near what the Intercontinental provides. The hotel really should secure a spa internally or not recommend it. I am really disappointed the Concierge even recommended the spa "hammam" 2 hour service. First, the spa desk staff are not at the professional level the hotel is and the English level is not great. Also, the spa is NOT attached to the hotel. You have to walk out in public through the outdoor mall to get there. We wore our bathrobes anyway but it was definitely awkward. Furthermore, the "hammam" is not a hammam. The entire area designated for the spa/hammam is super small and really just the waiting area for people getting massages, not a peaceful area to relax. The wet spa room smelled like mold and body odor. The lounge chairs are an awkward height and wet from other visitors so it was just completely not worth the price. Honestly, I want a refund it was such a disappointment. The massages were nice but AVOID THE SPA if not getting a massage.||Second issue: allergy friendly food, specifically for Afternoon Tea but also at the restaurant. I love afternoon tea, and it was a huge reason we chose this hotel. It is so easy to make allergy free desserts of high quality. Why not do it? I'm talking milk and gluten free primarily. There was no option to enjoy afternoon tea food that was milk free. Milk is terrible for you. At least make one sweet and one savory option. I was so so sad to not participate in afternoon tea with my friends. |Also, dinner, the staff was great and very cognizant of the allergy but that meant I had to do without, rather than have a replacement. The dinner and breakfast are delicious but please, drop the obsession with milk in everything. It is so easy to cook without it!|A quick point about noise: there is a club on the city side of the hotel and the windows on the river side are not soundproofed. So if you're noise sensitive, bring earplugs. Really, the hotel should provide them.|Also, accessibility: it's really important to clarify this in your room choice as many rooms seem to be 2 levels. Not ideal for most, very serious concern for others.|Otherwise, our stay was great. The staff are amazing and the location is great. I hope they make improvements.