Parfaite experience et service au petits soins! L'hotel est décoré avec très bon goût, et le cadre est magnifique. Sharmine nous a gâtés du début à la fin avec des petites attentions pour l'anniversaire de mon conjoint. Cela restera un séjour inoubliable. Le restaurant Annabellas a aussi était très bon et très professionnel. Merci encore

Hotel itself was nice apart from the pathways, there were large puddles everywhere I ruined a pair of Birkenstock shoes, at one point near the C beach club I had to remove my shoes and wade through ankle deep muddy water not my idea of 5 star,
Housekeeping service brilliant but restaurant service at times very disjointed sometimes felt like we were an inconvenience again not my idea of 5 star.
Host service again hit and miss, we stated no buffet service and on 2 occasions we were booked into buffet restaurants

Paradisisk plats. Fint boende. Bra service med bagage. Bra restauranger med trevlig, glad personal

Wir hatten ein Haus mit vier Zimmern. Elektrogeräte funktionierten teilweise nicht der Sonnenschirm war so angerostet das er fast abgebrochen wäre. Ansonsten 5-Sterne Das schlechteste war die Situation mit den Reservierung für das Abendessen alles immer ausgebucht auch für 2 Personen. Dann haben wir 4 Tage im voraus gebucht und sie haben die Reservierung für den falschen Tag eingetragen.
Ansonsten die komplette Anlage 5-Sterne

Après 2012, 2015, 2018, 2023 est notre 4ème séjour, c'est donc que nous nous y sentons heureux!

Der Aufenthalt im Heritage Le Telfair war ein voller Erfolg. Die Mitarbeiter sind erwähnenswert herzlich und vor allem Ashni und Lionel werden mir in Erinnerung bleiben. Sie zwei haben unseren Aufenthalt unvergesslich gemacht. Wir kommen gerne wieder.

Had a lovely time here. Thanks for everything!

Très bel hôtel à condition d’avoir une chambre beach front ou vue mer.
Les dîners et pdj servis au restaurant principal sont vraiment succulents. Nous n’avons en revanche pas compris pourquoi notre hôtesse nous a réservé un dîner au Savana à l’hôtel Awali. C’était franchement décevant !

Excellent Hôtel, personnel toujours disponible et souriant, propreté impeccable, restaurants très bons.

We have just enjoyed 2 fantastic weeks in Le Telfair and our third visit.
The resort, communal areas and the golf course are immaculate, however I feel the rooms even though beautifully decorated are becoming a little tired.
The food in the restaurants was fantastic, albeit Le Château have some very unusual dishes, which I don’t think I would eat again. I.e Gogonzola mousse and Chocolate fondant with onions! One thing I did notice was staff arguing in front of clients on a couple of occasions.
Majority of the staff are absolutely amazing, who make our holiday and I would like to give a big shout out to Yuvan, Priscilla, Moogam, Jennifer and Ammar. ⭐️

Vrai coup de coeur pour cet incroyable hôtel !! Séjour en famille au top, les restaurants sont délicieux, le service est parfait, la plage est pour moi l'une des plus belle du sud de Maurice. Vacances très réussies !

L'endroit est idyllique, l'architecture de l'hôtel magnifique et le service de très bonne qualité.
Seul bémol: l'insonorisation des chambres peut être améliorée.
Points positifs: La qualité de service et la gentillesse d'Anna, notre Room manager ainsi que les conseils, la connaissance et le service de Laurent au niveau de la sommellerie.

Great service
Food and beverage very good

The staff couldn't do enough for you. Our room was clean and the food was excellent.

Very beautiful resort with great rooms and facilities.Resort itself deserves 5 stars.
Unfortunately what let this resort down is a human factor.
Staff is not trained to deal with customers in professional manner, majority of staff is unfriendly and never greet you with a smile, unless general manager is around, then you can expect someone who just ignored you or being rude to you two minutes ago, to appear out of nowhere asking you if everything is okay and try to crack jokes only because manager is watching them.

This happened on a daily bases during our stay.Once manager is out of sight they carry on with the same unprofessional behaviour.

Other thing is underlying racism.
Non white guests are treated differently and that is very obvious.From checking in and out,greetings to delivering orders, to overall communication with the staff.
On our last night we order a drink from waiter who just rushed without looking at us, the drink never arrived, but the same waiter accompanied with his colleague were both serving older English couple with a huge smile on their face while we were still waiting for our drink.This is just one of many examples we experienced during our stay.
Only five people were friendly and professional in Heritage, and they are: waiter Naresh who provided excellent service whenever we dealt with him , lady at the juice bar at Anabells restaurant unfortunately I can’t remember her name except that it starts with S, she always had a smile on her face and had a nice chat with us and finally friendly driver Antoan who we had a pleasure to have a ride with to the Le Château.
And two room maids, unfortunately we don’t know their names.
How many people is that? five, yes, you read that right, and with how many we had to deal or just pass by during our stay, well surely more than 50.
Imagine going on holiday and stay in reputable five stars resort where staff doesn’t want to greet you or give you a courteous smile?!
Then I have to add managers…They are not looking at you, but through you, and as I already said, you can’t ignore the obvious discrimination going on within the team.

When we arrived, like everyone else, we got assigned so called butler, who is sales representative really.
Be ready from butler to follow you daily in the resort trying to sell you something and falsely lead you that you need them to book a restaurant- in reality, you can make a booking by calling a reception.
Naively( when we just arrived) we asked our “butler” Sharmine to book as a table at the CBC restaurant, she never confirmed it via message but face to face when we bumped into her.Anyway, we went to the restaurant, which was practically empty by the way, and a lady at the door couldn’t find our booking decided that she actually doesn’t want to let us in until someone else stepped in and find us a table?!
So basically “butler”didn’t book us a table and then her colleague didn’t want to give us a table despite us explaining who booked us in and suggesting to call her, and avoiding to give us a table ( we payed for as a half board) in empty restaurant?!
I also need to add, be careful with your luggage on the departure date.
Staff at the reception will tell you that your luggage will be securely stored in the storage room, but in reality it will be left outside alongside other suitcases in the rain.

Someone should tell the chief at Annabel’s to stop harassing female guests during the breakfast,who told him that patronising “food jokes” and asking for your room number is something appropriate to do?!

Le Heritage Le Telfair should work really hard to make this beautiful resort be welcomed place for people of all nationalities and races.Everyone is paying guest and human being so everyone deserves equal treatment.
This should start with the management, when we left the hotel a lady manager France Reine spoke only to light skin( or should I say white) guests, asking how was their stay, inviting them back etc while she clearly ignored absolutely everyone else including us.

Cet été nous avons eu le bonheur avec mon conjoint et notre fille de passer plus d’une semaine au Telfair! C’était absolument merveilleux et l’accueil pour les enfants est parfait. Un grand bravo à toute l’équipe.

A great resort. A lot of activities for all age groups especially if you are into golf. There are a lot of eating options. There are a lot of restaurants with various cousins and options. Overall, it was outstanding stay for us.

Fantastic resort in outstanding location for kiting - from bed to board.
We visited with our kids who loved playing at the kiddy pool whilst mum and dad could go kiting on a wonderful spot.

Kite Spot:
The first 200 meters are a bit gusty during easterly winds afterwards one has plenty of space and waves in case one wishes. Safety available.

Rooms:
Wonderful rooms, spacious and well cared for.

Restaurants:
8-10 (or more) restaurants to choose from. All of them with delicious food and lovely service.

Private concierge:
We had Ashnii as our private concierge looking after us wonderfully. She booked restaurants (included in half board) organized trips etc.

Waterspout Centre:
Lovely team with good teachers and latest equipment. Very helpful!

We stayed there end of September for 2 weeks and had two weeks of wind.

A wonderful time!!

The best resort! We spend several days there with the kid and small baby. We were surprised to find a baby cot, baby high chair, baby bathtub and even bottle sterilizer + bottle warmer in our room. Best attitude towards small babies.
The territory looks absolutely beautiful. It was such a pleasure to walk around. There are several pools and restaurants. I highly recommend to include breakfasts as the food is fresh and delicious with lots of options.
There is also an opportunity to have a kayaking/ catamaran/ sup ride along the river.
I will dream to come back to this amazing place one day ❤️

Always good service and a wonderful hotel.

Excellent séjour au Heritage Telfair.
La plage est magnifique, sans algues, le récif est a 30 mètres permettant de faire du magnifique snorkeling facilement. Les activités nautiques sont pour la plupart comprises et illimitées (pedalos, voile, paddle, kayak, bateau a fond de verre, snorkeling).
Les chambres sont bien entretenues, spacieuse, avec tout le nécessaire. Le service est fait 2 fois par jour. Tout le nécessaire bébé est présent en chambre (dont lit en bois avec vrai matelas, stérilisateur, cape de bain), il manque cependant l'essentiel : un matelas à langer
Les restaurants dans la demi pension son très bons, avec entrée-plat-dessert. Dans l'ordre de préférence pour le diner : Ogrill > Annabellas > palmier > Cbeach. Le petit-dejeuner est royal, les viennoiseries bien meilleures que bien des boulangeries.
On peut librement profiter des installations du Awali voisin.
Le personnel est extrêmement gentil, et très kids-friendly.
Enfin le meilleur : le TIMOMO et baby TIMOMO. Notre fille qui pourtant n'aime pas les mini club d'un célèbre concurrent était ravie. Les "nounous" sont géniales, rassurantes. Les installations sont au top, les activités précisées en amont (pique nique, sorties bateau, plage, piscine, cuisine, danse). Vraiment on peut confier nos enfants les yeux fermés.

Quelques petits points d'amélioration tout de même :
- les gestions du linge de chambre laisse : trop de grandes serviettes un jour puis plus, pas de tapis de bain
- planning des activités : il serait bon que le concierge nous envoie au début du séjour ou alors la veille pour le lendemain le programme des activités (danse, musique, horaires des sorties bateaux, brunch du dimanche au Cbeach), ces infos étant a trouver par nous même
- mettre un matelas à langer en chambre
- prix du transfert trop élevé, n'hésitez pas à passer pas un prestataire extérieur

Nous n'hésiterons pas à y revenir pour un prochain séjour a l'Ile Maurice !!!

Excellent hôtel avec des prestations de qualité. Je ne regrette absolument pas d’avoir organisé mon mariage dans ce lieu magique. Grand merci à Cosette et Mathilde qui ont assuré la gestion de l’événement avec leurs sourires et leur gentillesse. Elles ont été incroyables! De plus Melvin et Hannah ont tout fait pour rendre notre séjour inoubliable. Merci Ravin du spa pour tes massages de qualité !! Un gros merci à Visham du C Beach club qui est exceptionnellement adorable.
Je rajouterai enfin la gentillesse de Ludovic du service conciergerie qui a réussi à nous convaincre ; nous reviendrons !
Tout Petit bémol pour le service du palmier et du midi à la piscine principale à revoir.
On reviendra c’est certain
Merci encore à toute l équipe

Un séjour d'exception à l'occasion de notre voyage de noces ! Nous avons beaucoup apprécié notre séjour à l'hôtel Telfair Héritage. L'hôtel propose des services de qualité. Nous avons adoré le restaurant Anabella, et le spa. Nous y retournerons sans hésiter !!

We had the most amazing stay at Heritage Le Telfair Resort last month. From the moment we arrived till we checked out everything was perfect - the location, beautiful property, secluded beach, delicious food and drinks, and saving the best for the end - the loveliest staff.
Our room was nice and spacious, tastefully decorated, spotlessly clean, and with all amenities we needed. We appreciated the welcome gifts upon our arrival in the room, as well as the champagne bottle, which was such a nice surprise and made us feel very valued as guests.
With regards to food, we had our breakfasts at Annabella (buffet) and C Beach Club (a la carte) and enjoyed the selection and quality of food in both places. For dinner, we chose Le Palmier, Le Chateau de Bel Ombre, and Boma. Of these, we were definitely most impressed by Le Chateau. Every single dish from the 5-course tasting menu we tried was exquisite, the service was flawless, and we were also provided a tour of the wine cellar.
As a long-standing member of Small Luxury Hotels of the world and having stayed at over 10 other SLH properties in the past, I can definitely say that our holiday in Heritage Le Telfair was among my top 3 SLH stays of all times.

un seul mot : PARFAIT
Décor idyllique, jardins grandioses, chambre superbe, restaurants agréables, "la scène" est parfaitement agencée, si le paradis existe, le telfair en est une belle représentation ! Sans oublier le fabuleux travail du staff mauritien orchestré de manière magistrale par un excellent directeur aux petits soins pour ses clients. Bref, félicitations à tous pour votre travail : spécialement à Noor et à Allan qui ont été d'excellents butlers ! Des clients plus que satisfaits !! Etablissement à recommander !

منتجع فاخر وجميل جداً ولكن الغريب عند وصولي وقت المغرب قالو انك تأخرت وغرفتك صار فيها نزيل اخر وانا حاجز ودافع ! صار جدال معهم وخلوني انتظر ساعتين وبعدها اعطوني ترقيه لجناح اكبر

Séjour inoubliable. Kids club au top !

Expérience extraordinaire, raffinement et élégance dans les moindres détails

Our both dinners were destroyed because if you wear open shoes or short trousers, even if you have shirt, you are not allowed to eat, so we were stopped by the restaurant crew and investigated like war criminals before being allowed to get in to have dinner.
Also during our breakfast in Annabelle, our kids took the honey that was on the table and did not realized that was full of dead ants, so we had to hurry to the room as they started vomitting out of disgust. This is completely unacceptable for a hotel of this category.

In general the hotel is quite good but looking at you like a criminal and having to wait some minutes for someone to give you permission to have dinner with open shoes its ridiculous. By the way, women are allowed to wear open shoes, a non sense.
Also having food in the tables that is not in good condition is not normal at all and this should have not happened, this is a red line for us.

Beautiful property, our guest host was Sharmine, very friendly, attentive and helpful through out our the stay. She definitely made our stay special. Helped us plan activities and feel at home.
Some rooms older than others and require maintenance. One restaurant was under construction, so limited restaurant availability but you can't beat the location. Close to hiking trails and most activities.
Live music with many activities on the resort at night.
Avoid dinner in Savanna at the sister property next door, not a pleasant experience.