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Members' reviews on THE PAND HOTEL
4.8/5
26 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
THE PAND HOTEL * * * *
The best at Bruges - Brugge and around
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It is a member of the group of Small Luxury Hotels and for good reason.
The room we stayed in was stunning, with a view to the rear and the rooftops of town. Very, very quiet.
Well.worth the extra money. (We didn't eat or have breakfast there)
Die Hotelangestellten sind durchweg freundlich und hilfsbereit.
Das Frühstück ist richtig Klasse.
Man sitzt wie in Omas Küche.
Auf Wunsch werden frische Eierspeisen???????? in allen Varianten zubereitet.
Nach vorheriger Anmeldung für das Auto????, kann man dieses in einer Einzelgarage unterstellen.
Wir kommen sehr gerne wieder.
Our friends had one of the junior suites and it was a lot roomier.
The staff was super friendly and accomedating and the tiny bar was one of my favorite "waiting for our slower friends spot" The omelette at breakfast was a bit over cooked for my taste, but thats a minor thing and people have different tastes. But the guy serving us... Oh my god. It was like someting out of a P. G. Wodehouse novel. A true king of hospitality that made us feel like we had our own english butler. I will definitely stay here next time in Bruges.
The next day, during checkout, I spoke to the porter about the previous night, and he said he'd seen a notice about it and once again apologised. In the next breath, he put forward the card machine and asked me to pay for the previous day's breakfast.
This would all have been forgotten and fine, had he just offered to comp one (or even both) of our breakfasts, but all we got for the ruined night's sleep because of letting children stay unsupervised in a room (again, against hotel policy) was an apology.
Truly, a black mark on an otherwise wonderful stay at a beautiful hotel in an even more beautiful city.
We had just traveled to Brugges from Munich. As you can read from my review of my hotel stay there, they treated us and all guests incredibly graciously. We also received that same high-level of care during our stay in Ghent last night.
As for the Pand Hotel itself, it's not bad. We stayed in the "master suite". As you can see, it's a little dated and older people should be aware of the spiral staircase. The a/c is on the noisy side and you can hear it cycle on and off throughout the night. These things are relatively minor however, when compared to the unfriendliness at the front desk. I thought the owners of the Pand would like to know.
De plus l’hôtel bénéficie d’une prise de recharge pour voiture électrique