AVIGNON GRAND HOTEL ^{* * * *}

Went on a family vacation. Do make sure not to request a duplex “suite”. As you can see, if you want AC, this is the state of the room on the second floor of the suite. Windows wide open for AC to operate. Definitely not a 4 star. We also mentioned we had injured individuals that cannot use the second floor, and was told they had no rooms so deal with it essentially. Note that we stayed 3 days there… not even an offer to switch during any of the days.

The staircases were rattling and squeaking (see video) for reference.

Location was excellent. If you want a place that is close but outside the walls of Avignon and a nearby parking area, go for it. Personally don’t feel the price and hotel rating is justified.

First of all, this is most definitely NOT a 4-star hotel. Some rooms will only have portable A/C that requires that you leave the balcony doors/window wide open throughout the night if you want cool air, not to mention bringing in hot air, dust, and mosquitoes.

The hallways are damp and smell musty, the furnitures are very worn down and the breakfast is one of the worst I've seen - worse than Holiday Inns I've been to in the U.S. While there are some employees that are competent and professional, a vast majority of the employees (including the cleaning staff in particular) would not even say hello when you pass by them and your eyes meet (or even when you say hello first). In fact, they actually yelled at my father for going into his own room for trying to retrieve something he left inside - he hadn't checked out at that point and literally went back in 5 minutes after he left.

Amenities are 2- or 3-star level in U.S. standards, and again no A/C near or in the bathrooms. Filled water bottles are only complimentary upon check-in, and not provided on a daily basis like you'd expect from a 4-star hotel.

If you're using their family suite, be warned that a majority of these rooms seem to be two-floor units and you don't have a choice as to whether you get one with or without the stairs. We were on a family trip where two of the family members happened to have foot injuries - while they switched one of the rooms, they refused to make any accommodations for the second room. The stairs themselves are poorly secured to the wall and present a safety hazard. Two people ended up sleeping on the couch because we couldn't access the second floor with ease. Plus, if you have suitcases you will never be able to bring them upstairs, foot injury or not.

Location-wise, this is next to the train station so it could be convenient for some, but it's not very close to the Avignon old city center.

All in all, I would highly discourage any of my friends from staying at this hotel. The hardship/fatigue we experienced during our stay here had a lasting effect on the rest of our trip and honestly ruined Avignon for me. Not sure if I'd ever come back, but even if I do, I'll be sure to rule this one out.

Un quatre étoiles désuet, plutôt trois étoiles.|L’hôtel a vieilli et ne semble pas entretenu, les salles de bain présentent des moisissures à plusieurs endroits, les moquettes sont poussiéreuses. Qualité-prix désastreux, surtout en période de festival où les prix sont majorés de 50-70%.|Le personnel fait de son mieux et le service est aimable.

Merci à Didier pour cet accueil 10/10 l hôtel propre accueil chaleureux je recommande !

Un quatre étoiles désuet, plutôt trois étoiles.
L’hôtel a vieilli et ne semble pas entretenu, les salles de bain présentent des moisissures à plusieurs endroits, les moquettes sont poussiéreuses. Qualité-prix désastreux, surtout en période de festival où les prix sont majorés de 50-70%.
Le personnel fait de son mieux et le service est aimable.