L'OSTAL DE POMBONNE

This place was a massive disappointment, and I really cannot understand how other visitors have rated it so highly. ||We arrived about an hour later than expected due to problems with our hire car. When we walked into our ground floor room we were hit by the damp atmosphere and a musty smell and, despite being late, the bed had not been fully made up and the place was grubby and untidy. The small, well worn towels in the shower room were unfolded and crumpled, suggesting they may not have been washed. The shower room was also dirty in places and there was mould on the blinds and the ceiling. There was no shelf in the small shower, which was a huge issue for someone like me with back problems, meaning my husband had to act as the ‘shelf’ every time I showered. ||The dampness problem in the room was so bad that, even though the weather outside was very dry and in the high 30s, all our clothes and the bedding in our room was constantly damp. The only positive was that the bed was comfortable. ||There was no housekeeping whatsoever during the eleven days we stayed there, there was no change of bedding or towels, no cleaning, and the bins weren’t even emptied. ||Our room was very hot and the damp made it extremely humid, with just a small fan to cool it. The ‘high performance wi-fi’ was at best poor, and frequently non-existent. ||As the weather was beautiful we had hoped to breakfast on the terrace, as stated on their website, but breakfast was served every day in the kitchen. Breakfast consisted of pancakes, toasted baguette, cheese, and bananas. Pancakes for a day or two might be okay, but not every day for well over a week. It is the first time we have ever stayed in France and not been offered croissants for breakfast.||The supposed ‘landscaped garden’ has evidently not been touched in any way whatsoever for at least a couple of years. Judging by the size of the trees and plants, the photos on their website and this site were probably taken a good 8 to 10 years ago. Everything has gone wild and is very overgrown, with once pretty roses and border plants being strangled by weeds. The lawns are now meadows with knee high grass. If you decide to wander through the ‘meadow’ and do not encounter any adders or ticks (which are prevalent in that area), you may well tread in a hidden dog poo. As well as being overgrown, the gardens are generally untidy, with dirty plastic chairs strewn amongst the long grass, and various bits and bobs just dumped around the place. ||The swimming pool itself was clean and inviting, however the pool area was overgrown, the furniture was dirty, and beside the sun loungers was a very obvious dog poo. ||We had envisaged spending the warm evenings sitting around the garden table, drinking wine and socialising, as per the photos on this site, but once again we discovered the photos are years old - the tablecloth pictured is now faded and very mouldy, the once bright canopy above the table is rotten and collapsing, and the benches are filthy, with weeds having taken possession of one of them. ||I notice there has only been one post on this site in the past year, but even their description is so totally different to what we experienced, it is hard to believe they stayed in the same place.

The Trades Description Act should apply here. Quite how anyone can rate this above 1 star is beyond me.
I have stayed in the best B&B in Bergerac and this is apparently the 2nd best .... the gap is chasmic !
The hosts are not very approachable and often unavailable.
Breakfast is pancakes , cheese and fruit... every day .
The room was grubby , it was not cleaned once during our 11 day stay, sheets/towels also remained unchanged. The grounds are overgrown and unkempt, and therefore unusable ...they have taken rewilding to a whole new level ! You have to wade through bushes to get to breakfast , and the dog had left a package by the pool ! Pool itself seemed clean and was good to cool off. The covered table outside has a filthy covering and is succumbing to nature, so also unusable.
The photos must have been taken some time ago. Overall very poor value for money.

We spent an enjoyable two nights at this peaceful retreat. Our room was comfortable and spacious. The grounds and garden are lovely. The lavender outside the door to our unit smelled so nice. The wifi worked well. We enjoyed a dip in the pool. The breakfast was delicious. It is an easy 8 minute drive from the B&B to Bergerac old city centre, and it’s also a great location for taking chateaux and wineries in the area.

Étape d'une nuit calme et confortable dans une maison charmante et une hôte très accueillante.

Décoration rustique qui a son charme. Accueil absolument chaleureux et échanges très agréables lors du petit déjeuner. Très bon rapport qualité prix. Nous recommandons