Avis SUMMER BAY ORLANDO BY EXPLORIA RESORTS : découvrez les avis internautes sur ce lieu

D

Visited in april 2024

Zero stars! Stay away from this place!! They sell you lies at their 5 hour long timeshare presentations. Once the contract is signed they do not care about your concerns. A Disney trip that was suppose to be a special memory, turned it into a nightmare.

They love to scam MILITARY VETERANS, especially if you are a GWOT SERVICE MEDAL RECIPIENT DISABLED VETERAN with good credit, stay away from this company. They will ignore you after you sign their contract. If they can scam a veteran, they have absolutely no limits to how low they will go. I will keep informing consumers and the bureaus @BBB @CFPB

RE: Exploria response
After several years of your unwillingness to assist with the account. Your response is just for show.

Sincerely,

weston0911

Visited in april 2024

Decently clean, mainly the carpets need to be cleaned. Kids feet were black from how nasty they were. Cleaning fees are a bit overpriced. Arcade is a joke. Pools are nice and clean! Bars are overpriced. Jacuzzi tub was nasty. Tv remotes didn't work on either tv.

Matthew Chartier

Visited in april 2024

Rooms were nice and clean, the resort has a lot to do without leaving, and there's a Publix next door. The timeshare presentation they offer is not bad, but beware the "free" 7 night stay isn't free...count on $300-$1,000 with limited availability.

*** Edit: Free vacation has so many hoops and stipulations, it's not even worth considering for most family's.

Sarah Miller

Visited in april 2024

By far the worst resort we have stayed at. Very run down. The water area for the kids was completely rusted out. Usually we take a day to rest at the resort and swim. No way we did that here. If you take the transportation that they use to the parks, be prepared to be on it for 2 hours.

D. Mora

Visited in april 2024

We come here all the time and Brad from big kahuna is always amazing!! His drinks never fail to be delicious and most of all his personality.. a lot of the employees seem very unhappy definitely puts a damper and makes you feel like your a pest I can understand because vacationers can be needy but he definitely makes it feel like an awesome vacation! If you visit this resort make sure to ask for him!

LaShonda Johnson

Visited in april 2024

SO, this was part of a promotion, we had to attend a timeshare presentation. It was all good OF COURSE UNTIL YOU SAY , yep you guessed it No!!! That is when all hell breaks loose. They said the presentation was 120 minutes but the lady was upfront and said it maybe 3 or more hours if we buy with paperwork. She was too confident in the sale ( nothing wrong it) but no ma'am. The funniest thing was her saying your credit has to be PERFECT , only at the end to find out that regardless on that you pay the same interest rate b/c they cannot run your credit. Which was worse then someone with bad credit. LOL. that was only 1 of the lies that was presented in that hour and a half and the funniest thing was when the manager came to try to convince us and we were nice but said No, she rolled her eyes. I said I thought you were going to be nice to us that is what you said in the beginning. IT behooves me how they treat ya when you say NO, but it's all good when they lie lol.

Kandace Bennett

Visited in april 2024

No kitchen only get microwave & shower don’t get HOT ,air only goes 69 I literally burned up bed was HARD it was nice things for kids to do we made best of it!!! Loved the getaway I turned lamp off and the whole thing fell

David Palumbo

Visited in april 2024

This place is beautiful. Plenty of things to do. Full service bars, beautiful rooms with private balconies, things for all ages to do. Even a movie theater. Great place to get away and have a home away from home with so much more than home has... Highly recommend...

Brandon McPherson

Visited in april 2024

Went here with a family member that is a timeshare owner to see if we’d like it enough to purchase. Absolutely not. The rooms are run down, the landscaping hasn’t been touched in many years and for the price that owners are charged, it’s not worth it. You can tell that the resort is not investing in maintenance. Our front door had a big space on the top and bottom that you could see outside through. The inside of our villa was clean and not that outdated. The main pool is okay and so is the one by the newer units. The smaller pools near the 100 buildings were unkept. The chairs were all torn and were the same ones from my visit in 2009. When you think of a resort, you think of comfort and things are kept up. This resort is not it. Also adding that the grills are dangerous and don’t work near the 200 buildings. We had to call because someone had tampered with the grill knobs (removed them) and then left the gas running. The entire area outside of our villa smelled of gas and you could visibly see it coming out and over the grill and the staff was not concerned and didn’t want to address it.

Tony Caruso

Visited in march 2024

Place needs updating. Appliances were beat up. Room location was AWFUL because there was no pool around our building. We had to drive to another building. Huge lake but only 2 kayaks, and you had to pay for them. Fishing in the lake requires a fishing license?But worst of all was when you dial 0 nobody picks up. Room had a DANGEROUS issue where hot water was coming out of the cold water line. With hot water out the cold line and hotter water out the hot line, it's not safe for kids. And since nobody would answer when dialing 0, I had to drive over to check in TWICE to report the issue.

clifford camphor

Visited in march 2024

Great room!!!

Maribeth Robinson

Visited in march 2024

I would have written this review from the resort but there is ZERO cell signal and the WiFi is so horrible that you will not be able to use any internet. Walls are paper thin so any noise outside is loud in your room. The adventure park is a joke- they are “under staffed” so only one activity is open per day. Closed 2 days completely. Don’t bother going to a pool unless you plan on going at 7am to throw a generic resort towel on a bunch of chairs like everyone else does. If you don’t, you will not get a chair all day, at any pool. It is 45 minutes to an hour from parks and shopping because of traffic. I did early check in at 1:30 and the room wasn’t ready so they said they would call when the room was available. They never called so we finally showed back up at 5:30. I would not recommend this place to anyone.

Leslie L

Visited in march 2024

Called and asked to speak with a manager. Front desk concierge stated that manager I asked for is not available, I asked to speak with any manager and I was placed in an infinite hold.

Wanda Sheldon

Visited in march 2024

Perfect family vacation spot

Mark Tice

Visited in march 2024

This is a very nice and quiet resort. Check in was quick and easy and then they shuffled us over to the timeshare person. I expressed my disinterest in attending a timeshare presentation and after many minutes of begging and offering us a gift card and a 7 day 8 night stay at a exploria resort of our choosing we decided we could endure a 90 minute presentation. Fast forward to the night before, I get a text saying that they have overbooked for the following day, so I ask should we reschedule and she responds with ill get back to you in the morning, which by the way never happened, so I waited til after the weekend to inquire again and to ask since this was no fault of ours and we were willing to reschedule, if they were not willing to reschedule we should still be given the gift card and certificate for another week's stay. I was informed a gift card was out of the question, but she would inquire about the certificate. It is now the day before we leave and crickets. I will let them know of their unprofessionaliasm of the way they have handled this. I do know if we have came down here on the timeshare presentation price and canceled and refused to talk to them about rescheduling we would be charged for the full amount of the days we stayed. So if you come here and use one of the other discounted pay platforms, stick to your guns and let them know you will not be scheduling any timeshare presentations.

Jason Mayfield

Visited in march 2024

IF YOU BUY A TIMESHARE FROM THEM - IT'S FOREVER!!!

They will lie in the timeshare presentation to get the sale. I was told explicitly that the timeshare could be surrendered at anytime, which I tried to do after 3 months of ownership. (It was instant regret...) I was told a surrender program didn't exist. HOWEVER, in a recent phone call I was told the surrender program DID exist at one point... and I was given the timeframe. I went back into my old emails where I have an email exchange about surrendering my timeshare during the time that they DID have a surrender program. They've lied at every turn.

Notice in the response below, Exploria says "It's true -- vacation ownership is not for everyone." YET THEY HAVE NO WAY TO GET OUT OF IT!

David Bruno

Visited in march 2024

I can't, because no one would believe me ! Bed bugs!

david rosenberg

Visited in march 2024

2.5 hours to check in. Rude lady at the welcome center. The manager was supposed to call me but of course never did. The condos are run down. Furniture are stained up. Definitely needs updates. One nice thing is the pools. There are plenty of pools on the property to use. Still had a good time. Was our second stay but will also be our last stay.

Miguel Ortega

Visited in march 2024

We had a package promotion to take the tour but my wife and daughter got stomach virus.. they didn’t understand our situation so we end up paying a 389$ fine for not attending this tour I asked the representative,but she didn’t want to understand our situation even with proof of my wife and daughter sickness..So make sure in your stupid ads you specify that; you are not allowed to get sick nor have an emergency. Or you’ll end up paying way more than what is worth..
El sitio es bonito, compramos un paquete que incluía el paseo por las propiedades, desgraciadamente mi esposa e hija se enfermaron de un virus estomacal y no podían atender a el paseo y esta gente fue muy irresponsable a pesar de explicar la situación y tener pruebas del doctor no nos quisieron escuchar y terminamos pagando mucho más porque te multan con 389$ dólares si atiendes el paseo para venderte su propiedad nunca más regresaremos a este sitio
De gente que solo le importa su propiedad y no el bienestar o salud de la gente que ahí renta ????????

Jamie & Heather Lee

Visited in march 2024

anything that is tied to exploria resorts is all mediocre. Customer service is a one star. It is way cheaper to go directly to resorts, then it is to actually have a timeshare through exploria.

Kyle Johnson

Visited in march 2024

Great location! Close to the parks and out of the bustling of the city. Love their pools and activities on site. The rooms are outdated and you can hear everything through the walls (good luck sleeping with a room next to an elevator). The WiFi is super slow so be aware of that. They offer a one time cleaning during the stay so that’s nice.

Unilah Brook

Visited in march 2024

I'm not going back to this hotel. It is perfect but the way they treat their employees is horrible. I saw many front desk agents saying that their back hurts because of how low the counter top is, even the agent that was attending me had to literally kneel down because their back hurts. All the agents are young people who will have back problems in the future because of this company. I had to talk with the concierge and they were older but were sitting down, this place does not treat it's employees the right way, I hope my daughter never has to work in those awful conditions

lucas faria

Visited in march 2024

O lugar é enorme, e é extremamente lindo. O único defeito é que a localização te deixa um pouco distante da maioria das coisas para se fazer em Orlando. Se você quer ficar em um lugar para aproveitar as acomodações, esse lugar é aqui. Fomos pela RCI travel

Michael Housley

Visited in february 2024

These are the photos from our stay here, not what is advertised. Shame on you. Painters working saturday and sunday

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SUMMER BAY ORLANDO BY EXPLORIA RESORTS

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