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Members' reviews on HILTON MALTA
4.5/5
135 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
HILTON MALTA * * * * *
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Thank you so much for helping make my birthday that bit more special.
Thank you very much for rating our hotel so highly! We are delighted that you and your daughter chose to celebrate your very special birthday at the Hilton Malta, that you enjoyed your stay, and that our team members made you feel welcome and cared for.
We hope you will return to our hotel one day, and celebrate many more special events with us. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Thank you for rating our hotel. We are delighted that you enjoyed your visit to the Hilton Malta generally, though of course we are disappointed to have fallen short of your expectations with regard to our breakfasts. Sadly, we have no information regarding the reasons for your dissatisfaction, but we hope you reached out to our team members, who are always pleased to offer alternatives and ensure our guests are happy with their meals.
We hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
It's a resort property with multiple swimming pools, both indoor and outdoor, as well as a full service health club with a spa. There's also a 'beach club', although there isn't an actual beach; just a rocky coastline from which you could, in theory, launch yourself into the Mediterranean.
The rooms are a little past their prime, but well maintained and spotlessly clean. I'd highly recommend booking an executive room if possible, with access to a lovely club lounge. It's large enough to accommodate guests without feeling overcrowded and offers a full breakfast buffet, afternoon tea, and a happy hour.
It's the staff that really makes this hotel special, though. Every single interaction was personable and professional, and we felt truly welcome as guests, particularly in the Executive Lounge. Special shout-out to Anastasia, who went above and beyond to extend our stay due to a lengthy flight delay.
You won't go wrong booking the Hilton Malta.
Thank you very much for your detailed review, and for rating our hotel so highly! We are delighted that you enjoyed your visit to the Hilton Malta, and that our team members, particularly Anastasia and the rest of the Executive Lounge team, made you feel welcome and cared for.
We hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Thank you very much for your review, and for rating our hotel so highly! We are delighted that you and your family chose to celebrate your daughter's birthday at the Hilton Malta, and that you enjoyed your Afternoon Tea at Vista Lobby Lounge.
We hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Close to the beach. Nice views. Good food. Clean Hotel.
Close to the Night life.
Thank you very much for your review, and for rating our hotel so highly! We are delighted that you enjoyed your visit to the Hilton Malta, and hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Thank you very much for rating our hotel so highly! We are delighted that you enjoyed your visit to the Hilton Malta, and hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Thank you very much for rating our hotel so highly! We are delighted that you enjoyed your visit to the Hilton Malta, and that our team members made you feel welcome and cared for.
It is a pleasure to hear that you plan to return to our hotel one day. We look forward to welcoming you back, and to providing you with many memorable experiences.
Kind regards
Rachel - Hilton Malta
Thank you very much for rating our hotel! We are delighted that you enjoyed your visit to the Hilton Malta, and that our team members made you feel welcome and cared for.
We hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Thank you very much for rating our hotel so highly! We are delighted that you enjoyed your visit to the Hilton Malta, and that our team members made you feel welcome and cared for.
We hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Thank you very much for rating our hotel! We are delighted that you enjoyed your visit to the Hilton Malta generally, though we are disappointed to have fallen short of your expectations with regard to our service at the restaurant. Your feedback has been shared with the team, and will help us take steps to improve our performance.
We hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
a) das Bett war entweder nicht korrekt montiert oder schon alt und morsch. Jede Bewegung auf dem Bett mache großen Lärm, als würde das Bett zusammenbrechen. Und das obwohl die Matratze absolut gut war. Da muss nachgebessert werden .
b) Hunde im Hotelzimmer? Ist das wirklich nötig? Direkt im Zimmer über uns war ein Hund mit untergebracht, dessen lautstarkes Bellen uns wachhielt. Dazu wurde er wohl tagsüber auf dem Balkon alleine gelassen, was ebenfalls zu Dauer-Bellen führte....das sollte im 5-Sterne-Hotel nicht sein. Oder vielleicht in einem gesonderten Flügel, wo nur Hundebesitzer untergebracht sind.
c) die Ausbildung der Servicekräfte (beim Frühstück). Zuerst nach dem - nicht leeren - Teller oder Glas greifen und dann fragen, ob man fertig ist - so geht es nicht. Wer will dann schon weiter essen, wenn das Geschirr angetatscht würde...
Ansonsten fühlten wir uns gut umsorgt und jederzeit willkommen. Und ja, wir kommen gerne wieder!
Thank you very much for your review, and for rating us so highly! We are delighted that you enjoyed your stay at the Hilton Malta generally, and that our team members made you feel welcome and cared for.
We are disappointed to have fallen short of your expectations in some ways. Of course we are sorry that you found your bed uncomfortable as a result of the noise it was making. Please do reach out to our team members if you should have a room-related issue during a future visit, as we are always happy to provide solutions/alternatives to ensure our guests are comfortable in their rooms. Our Maintenance team will investigate this and make the necessary adjustments very shortly.
Likewise, while our hotel is Pet-Friendly, we do have a Pets Policy, and appreciate pet-owners' support in ensuring the pet does not disturb other guests. We would have been happy to discuss this with the pet owner in the room above yours, so please let us know of any such issue in future, and we shall gladly assist.
Finally, we thank you for your feedback regarding our service at breakfast. Your comments have been shared with the Breakfast team so we can look into re-training for our newer team members especially. We appreciate your bringing this issue to our attention.
It is a pleasure to hear that you plan to return to our hotel one day. We look forward to welcoming you back, to thanking you again for your loyalty to Hilton, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Le sable mis à côté de la piscine pour faire comme si il y avait une plage très mauvaise idée il y en a partout dans la piscine
Les transat sont collés les uns aux autres ( nous y étions début août )
Dommage que le quartier où il est situé soit très sale pas agréable pour se balader surtout avec des enfants en bas âge bcp de clubbeurs de bruit
Ne passez pas par l hôtel pour les excursions nous avons eu une maivaise expérience on propose des excursions inadaptées à des enfants à une famille avec enfants la commerciale ne connaît pas ce dont elle parle
Elle propose une sortie en bateau avec traversée de 45mn alors que c était 2 fois plus à l aller et idem au retour pas sérieux je crois qu elle s appelait Anne
Thank you very much for your review, and for rating us so highly! We are delighted that you and your family enjoyed your stay at the Hilton Malta generally, and that our team members made you feel welcome and cared for.
We thank you for your feedback regarding our main pool and the sandy area next to Aquabar; of course we vacuum our pools regularly but during the busy August days we appreciate that the sand may get into the pool until we get the opportunity to clean it in time for the following day's activity.
We appreciate also your remarks regarding the excursions, and we shall obtain more detailed information from the providers that we can then share with our guests.
We hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Thank you very much for your review, for rating us so highly, and for recommending us to other visitors! We are delighted that you enjoyed your stay at the Hilton Malta, and that our team members made you feel welcome and cared for.
We hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Thank you very much for your rating. We are delighted that you and your family enjoyed your stay at the Hilton Malta generally, though of course we are disappointed to hear that you were disturbed so strongly by the chemical odour in your room.
Please do reach out to our team members if you should have a room-related issue in future - we are always happy to offer solutions or alternatives to ensure our guests are entirely comfortable in their rooms. It is likely to have been the odour of the cleaning products we use in our rooms and bathrooms, but we would be pleased to use an odourless product in your room in order that you should have the totally relaxing experience we would wish for you.
It is a pleasure to hear that you would be happy to return to our hotel one day. We look forward to welcoming you back, and to having another opportunity to provide you with a truly enjoyable experience.
Kind regards
Rachel - Hilton Malta
Antonella welcomed me with so much hospitality, she was always there to promptly answer any questions, gave me all the information on the hotel and the beautiful country Malta. She is very attentive, dedicated and professional! Thank you Antonella for your warm welcome! :)
I ordered room service several times and Ali was always there to answer any questions, to tailor for my demands, and above all very friendly. He showed the highest level of professionalism, he is very committed for his role and I wish him all the best in his career! Thank you Ali for the great level of service.
I hope to stay at your hotel again!
Thank you very much for your review, and for rating us so highly! We are delighted that you enjoyed your stay at the Hilton Malta, and that our team members - particularly Antonella and Ali - made you feel welcome and cared for.
It is a pleasure to hear that you would be happy to return to our hotel one day. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Service ist unterschiedlich freundlich. Rezeption etwas gestresst, muffig, ruppig bis unfreundlich. Frühstücksservice sehr bemüht und freundlich, Pool Service auch sehr nett und freundlich. Wir kommen wieder.
Thank you very much for your review, and for rating us so highly! We are delighted that you enjoyed your stay at the Hilton Malta, and that our Breakfast and Pools team members made you feel welcome and cared for; though of course we are disappointed to hear that you found our Front Desk team less warm and welcoming than you expected. Please be assured there was no intention to be unfriendly - but we shall certainly look into supporting our Front Desk team members with further training as necessary.
It is a pleasure to hear that you plan to return to our hotel one day. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Thank you very much for your review, and for rating us so highly! We are delighted that you enjoyed your visit to the Hilton Malta, and your Afternoon Tea at Vista Lobby Lounge.
We hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Thank you very much for your review, and for rating us so highly! We are delighted that you enjoyed your stay at the Hilton Malta, and hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Thank you very much for your review, and for rating us so highly! We are delighted that you enjoyed your stay at the Hilton Malta, and that our team members - particularly Lola - made you feel welcome and cared for.
We hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Thank you very much for your review, and for rating us so highly! We are delighted that you enjoyed your stay at the Hilton Malta, and hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
What it is?
A 5-star hotel gave a guest breakfast package full of mold, and I called, but there was no answer? I asked for a crib, but they left it outside? The blanket was a towel^^.... How many times do you have to call the reception and follow up? The name Hilton is less than two stars.
I received a billion breakfast package for the flight, but do you give me moldy mixture? In a 5-star hotel?
It's not 5-star.. Dinner is fine dining and it's not very tasty.. It takes 2 hours to have dinner ^^.... The atmosphere is not good. Reception staff are very slow. I've called several times, but they don't act until they go to the reception ^^.. ... It takes all day when you call. A 3-star named Hilton. The swimming pool is poorly managed and they can't even follow their own rules... A great party. I won't come again. It's not worth it.
Thank you for your feedback. Sadly we have no information regarding the issues you describe; kindly make contact with our Duty Manager who will be pleased to discuss your feedback with you and take immediate steps to ensure you and your family are comfortable.
Kind regards
Rachel - Hilton Malta
Thank you very much for your review, and for rating us so highly! We are delighted that you enjoyed your stay at the Hilton Malta, and that our team members made you feel welcome and cared for.
We hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
We specifically asked for a room with a bath and freestanding shower and our room 719 was as requested. Thank you Rachel. It was spacious, and comfortable, with a large balcony and a stunning view overlooking the sea and the marina. Katia cleaned the room with meticulous attention to detail and we were very happy with her work.
In general the staff were friendly and helpful especially Amy and Carlos in the executive lounge.
We have stayed 3 times before and as diamond Hhonors members we usually take the adequate free breakfast in the executive lounge. However on this occasion we decided to pay extra to try the more comprehensive breakfast on offer in the main restaurant. We were disappointed overall with this decision as the food service area was badly organised with queues for eggs blocking all of the other hot food on display. Tea and coffee was also mostly self-service and unless you found a waiter to get this you were not able to get a pot of tea only a cup. It seems a little known fact that waiters who mostly just clear the tables would bring various poached egg recipes from the kitchen to the Hhonors diamond area. Even though the breakfast restaurant was fairly large it was overcrowded during this period of high occupancy.
The executive lounge serves an excellent afternoon tea from 3pm to 4:30pm and unimaginative evening canapes with free drinks from 5pm to 7pm
The hotel has a spa with an indoor pool, sauna and steam room as well as a couple of outdoor pools and a beach club with more pools (closed for the winter). The gym is well equipped and busier than in most Hiltons.
There are also many restaurants and bars nearby. I would highly recommend this hotel to anyone looking for a relaxing and luxurious stay in Malta.
Thank you very much for your detailed review, and for recommending us to other visitors! We are delighted that you chose to return to the Hilton Malta, that you enjoyed your stay, and that our team members - particularly Katia, Amy and Carlos - made you feel welcome and cared for.
We are sorry to have fallen short of your expectations where our buffet breakfast is concerned. Your feedback has been shared with the Restaurant team, who will discuss it with a view to improving our performance in this area. We were indeed very busy during the dates of your visit, and there are times every morning when Oceana is particularly lively; we thank you for your patience and understanding.
We hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Thank you very much for your review! We are delighted that you enjoyed your stay at the Hilton Malta generally, and hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Thank you for your review. We are pleased to hear that you enjoyed your room at the Hilton Malta, the views, and the honeymoon amenities that our team members prepared for you.
We are sorry to have fallen short of your expectations in some ways. Please do reach out to our team members if you should require anything for your room, including the removal of minibar items, during a future visit. We have filtered water faucets in all our rooms - to eliminate the use of plastic/glass bottles, one of our environmental goals - but we do provide bottled water if the guest requests it. We are also always happy to provide amenities, extra bedding or towels, or make other arrangements to ensure our guests feel at home in their rooms.
As you know, we thoroughly searched your room and the surrounding area for your ring, as well as all housekeeping materials that were removed from your room after it was vacated. Sadly, though, it was not to be found, and we are very sorry for this.
We hope to welcome you back to Malta, and to our hotel, one day in future.
Kind regards
Rachel - Hilton Malta
Die Poolbereiche sind riesig und bieten ausreichend Platz, um sich zu entspannen und die Sonne zu genießen. Alles ist stets sauber und gut instand gehalten, was zeigt, wie sehr das Personal sich bemüht, den Gästen einen angenehmen Aufenthalt zu bieten. Die modernen Einrichtungen runden das Gesamterlebnis ab und lassen keine Wünsche offen.
Ich kann das Hilton Malta nur wärmstens empfehlen und freue mich schon auf meinen nächsten Aufenthalt im nächsten Jahr. Dieses Hotel hat definitiv einen festen Platz in meinem Herzen!
Thank you very much for your review, for rating us so highly, and for recommending us to other visitors! We are delighted that you enjoyed your stay at the Hilton Malta, and that our team members made you feel welcome and cared for.
Thanks also for letting us know that the comfort of your room, our views, and our pools all made your visit even more enjoyable.
It is a pleasure to hear that you plan to return to our hotel next year. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Thank you for your review. We are disappointed to have fallen short of your expectations during your visit to the Hilton Malta, chiefly because of the distance you perceived between the various spaces of the hotel.
The hotel is built in a crescent shape, and this necessarily entails some distance from the main Lobby and the public spaces to the furthest rooms at the edge of the hotel footprint; but our team members are keen to direct guests to their desired locations, to assist, and, if necessary, to offer alternatives. Please do reach out to our team members if you should need such assistance during a future visit.
We hope to welcome you back to our hotel one day, and to having another opportunity to provide you with a truly enjoyable experience.
Kind regards
Rachel - Hilton Malta
Pool trotz Außentemperatur von 28-30 grad nur max. 20 grad kalt !
Die Liegen sind schmutzig und der Boden drumherum ist so schmutzig das man wenn man aus dem Pool zur liege geht, schmutzige Füße hat.
Frühstück ist wie in einer Bahnhofshalle laut und unübersichtlich , Speisen 10 Tage immer gleich auch immer das gleiche Obst , das Highlight waren die smoothies, Omelett in der gusspfanne war grauenhaft hatte immer schwarzes an meinem Omelett von der Pfanne.
Zimmer okay, sauber und gut ausgestattet , aber genau darf man auch nicht hingucken.
Hilton 5 Sterne ist eher ein schlechtes 4 Sterne Hotel
Wir würden nie wieder das Hotel buchen.
Thank you very much for your detailed review. We are disappointed to have fallen short of your expectations during your visit to the Hilton Malta.
We provide a full buffet breakfast in our main restaurant, with salads, breads, pastries, cereals, fruit and yoghurts, cooked items including omelettes made to a guest's preference, and local items. We vary our range of items from day to day, with the aim of meeting as many of our guests' tastes and preferences as we can. We are sorry that you felt there was insufficient variety; please do reach out to our Chefs during a future visit, if any of the cooked items does not meet your expectations, or if you wish for a particular item - we often serve items straight from the main Kitchen which may not be on display in the restaurant. Certainly your visit was during a very busy period, and some times are busier than others at breakfast, so we advise guests on the best times to join us for breakfast if they wish for a quieter experience.
We are sorry to hear that you did not enjoy your time at the pool. Our outdoor pools are at ambient temperature, as the climate in Malta is hot enough that guests wish for a refreshing experience in the water; but we do have a heated indoor pool, and we hope you enjoyed that during your stay.
We hope you will consider staying with us again, and that we shall welcome you back to our hotel one day. We look forward to having another opportunity to provide you with a truly enjoyable experience.
Kind regards
Rachel - Hilton Malta
Thank you very much for your review, and for rating us so highly! We are delighted that you enjoyed your stay at the Hilton Malta, and that our team members made you feel welcome and cared for.
We hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta