Room was fine but not what we booked and they lied to us about it.

We checked in on Friday around 4 pm. The woman who checked us in was an older woman with blonde hair. As soon as we went up to the room I noticed it was not the room I booked based on the photos from the hotel’s website. I had booked a junior queen suite. The room they put us in (503) was definitely smaller and looked more like the standard queen room on their website. When we went down to leave for dinner, maybe 45 minutes later, I asked the woman what type of room 503 was and she said it was a junior queen suite. I told her it didn’t look like the photos online and she said “oh really? It’s a junior queen suite. We don’t downgrade, we can only upgrade.” I said okay thanks and we left.

The next morning at checkout, I asked the girl at the reception desk. This girl was a younger brunette. I asked her what the difference was between the standard queen room and the junior queen suite. She said the junior suite has a four poster bed, a couch, and is larger. I told her that’s what I thought and that I had booked the junior queen. I explained the conversation that I had with the other woman yesterday and she said yeah, we have that problem all the time with 503. I’ve told my manager several times before that it doesn’t look like the pictures and guests often get upset. She also asked me if the other woman told me that they were full or offered to change my room and I said no, she just pretended like nothing was wrong.

The room they put us in was fine. It was clean, there was nothing wrong but it wasn’t what we paid for. The second girl told me that there was about a $20 difference between the two rooms. I booked with cc points so I didn’t care to make a big deal about it. I told her I appreciated her honesty because the it definitely felt like the first woman was gaslighting me.

The take away is if you book a junior queen suite, they may downgrade your room and lie to you about it ????????‍♀️

We spent 3 nights and we loved it . It's an older hotel with lots of character. Our room was clean and comfortable. Everyone working there were really friendly. The breakfast was ok but it was enough to get your day started. Loved the 24hr coffee and tea area in the lobby, that was a big plus ! They have filtered water also available to refill your water bottles . We felt safe our whole stay . The location was also great. Would stay again .

Das Hotel hat ein schönes Flair um nicht zu sagen historisch, was uns aber sehr gefallen hat.
Das Personal war sehr hilfsbereit, hatte uns darauf aufmerksam gemacht das am Wocheneden auch vor dem Hotel geparkt werden darf ( Parkplätze kosten in SF um die 50$ ).
Das Frühstück war gut, aber kontinental.
Die Lage ist mittig Downtown und Fisherman's Wharf,
wir hatten Bus und die Cable Car zu Fuß gut erreicht.
Wir würden wieder kommen.

Nicht gefallen · Unser Zimmer war zur Kreuzung hin, die Fenster nicht Schallisoliert, daher Nachts ziemlich laut.
Es war zwischendurch in unserem Zimmer kalt, weil keine Heizung vorhanden war.

It was very nice stay!

我和老公女儿入住premium suites, 非常干净。
非常不愉快的是晚上12点多竟然有人狂按门铃还敲门，我们都感到害怕立刻打电话到前台，可是工作人员说是隔壁按错门玲。那就算了，早上6点竟然又被狂按门玲，感到害怕，希望你们调查监控，严重打扰睡眠和心理

It's just like it should be, it was way better than what we had expected. We spent 2 nights and really enjoyed it. It was nostalgic. They mixed up our room but made it up and the staff was super nice, pleasant and helpful. Also on the fourth floor there is a haunting of a girl named lisa, it gave the hotel a nice and fun touch, it was like a fascinating story. If you go you should ask about the girl named Lisa at the front desk. Not far from the hotel is a mall, which is nice and pleasant.

Highly recommend. This is an old hotel, but I like old houses etc. It is clean, quiet, and my bath seemed recently renovated. The wood furnishings have wear, and the heat/AC source is a window unit. I had cold nights but the heat worked well and was pretty quiet. I had a room with a great bay window and nice views. Dorm fridge and Dish TV with lots of channels. The location is excellent. In 15 mins. or less you can safely walk to some of the best restaurants in Japantown, Lower Pac Heights, etc. I might suggest you ask for the top (5th) floor as I had, because the old floors creak, and I was glad to not have anyone above me. The included breakfast was the typical fare (scrambled eggs, a waffle station, fresh fruit, cereal, yogurt) and was good. 24 hour Keurig station in the lobby. A small bar at night if you want a drink or some pretzels, etc.

Excelente hotel, linda arquitetura, vale a pena.
Café bem simples

Vale a pena, bem aconchegante

i can't give it 5 stars but i have a fondness after one stay. the rooms are very very small, but they have actual wood furnishings and the entire place has a sense of charm. the location is rare if you are having a night out there is street parking near which makes the entire thing even cheaper. didn't try the breakfast.

This place is great to host your event.. we been twice here to cater a memorial lunch and a birthday party

Aki solo fui a un party. Estava muy bonito el salón pero no ay parqueo. Tienes que buscar en la calle.

Spotless

Superbe

Great place to stay when in San Francisco! This will be our go to hotel in the city. Clean, friendly and helpful staff. Old school charm and a lot of charisma, very cozy. The only downside is parking. We received a 90.00 ticket for being parked on the street in the morning.

The quality of the service personnel, front desk and most importantly hotel manager on duty during our visit was outstanding. They were all extremely accommodating and helpful while we were there and would recommend this location to our friends and family visiting San Francisco

Sehr stark in die Jahre gekommen. Extravagantes Ambiente im Stil Jahrhundertwende. Nettes Personal. Frühstück ok. Gut zentral in SF, wenn man die Stadt zu Fuß oder Öffis erkunden will. Überteuert, wie fast alles in der Stadt.

Very old building inside and out. Pictures are misleading as the rooms are very old and tired. No Aircon in our room and you need steps to get into the bed. The 4 poster bed was dusty and tired. Not what I expected, I’ve stayed in hotels that are in building hundreds of years old that are more modern than this.

October 2023 3.5*

Stayed at this place for 2 nights on my business trip. This hotel was originally constructed in 1850 and converted to hotel in 1902. So this is 121 years old property.

If you are history lover, you may like this place. The place is very old so you will smell some odour from carpet. Don’t take room on 5th floor. I had room on 3rd floor.

The room is nice and you will feel nostalgia. Bed is super high but there is small bench in the closet. Light is little low.

It is not advisable for old people as all room has big bath tub and can be challenging to enter and exit.

The best part is the staff as they are super friendly and helpful. One extra star for them. You can get free breakfast but it is basic.

Location is not bad as you are walking distance from BRT line. It took me 25-30 mins from airport.

A lovely neighborhood hotel. Staff is very attentive and anticipates your every need. Great bar and just the right light breakfast buffet. Love the ambiance and stay here as often as I can. Highly recommend Hotel Majestic!