HOTEL MAJESTIC ^{* * *}

Room was fine but not what we booked and they lied to us about it.

We checked in on Friday around 4 pm. The woman who checked us in was an older woman with blonde hair. As soon as we went up to the room I noticed it was not the room I booked based on the photos from the hotel’s website. I had booked a junior queen suite. The room they put us in (503) was definitely smaller and looked more like the standard queen room on their website. When we went down to leave for dinner, maybe 45 minutes later, I asked the woman what type of room 503 was and she said it was a junior queen suite. I told her it didn’t look like the photos online and she said “oh really? It’s a junior queen suite. We don’t downgrade, we can only upgrade.” I said okay thanks and we left.

The next morning at checkout, I asked the girl at the reception desk. This girl was a younger brunette. I asked her what the difference was between the standard queen room and the junior queen suite. She said the junior suite has a four poster bed, a couch, and is larger. I told her that’s what I thought and that I had booked the junior queen. I explained the conversation that I had with the other woman yesterday and she said yeah, we have that problem all the time with 503. I’ve told my manager several times before that it doesn’t look like the pictures and guests often get upset. She also asked me if the other woman told me that they were full or offered to change my room and I said no, she just pretended like nothing was wrong.

The room they put us in was fine. It was clean, there was nothing wrong but it wasn’t what we paid for. The second girl told me that there was about a $20 difference between the two rooms. I booked with cc points so I didn’t care to make a big deal about it. I told her I appreciated her honesty because the it definitely felt like the first woman was gaslighting me.

The take away is if you book a junior queen suite, they may downgrade your room and lie to you about it ????????‍♀️

We spent 3 nights and we loved it . It's an older hotel with lots of character. Our room was clean and comfortable. Everyone working there were really friendly. The breakfast was ok but it was enough to get your day started. Loved the 24hr coffee and tea area in the lobby, that was a big plus ! They have filtered water also available to refill your water bottles . We felt safe our whole stay . The location was also great. Would stay again .

Das Hotel hat ein schönes Flair um nicht zu sagen historisch, was uns aber sehr gefallen hat.
Das Personal war sehr hilfsbereit, hatte uns darauf aufmerksam gemacht das am Wocheneden auch vor dem Hotel geparkt werden darf ( Parkplätze kosten in SF um die 50$ ).
Das Frühstück war gut, aber kontinental.
Die Lage ist mittig Downtown und Fisherman's Wharf,
wir hatten Bus und die Cable Car zu Fuß gut erreicht.
Wir würden wieder kommen.

Nicht gefallen · Unser Zimmer war zur Kreuzung hin, die Fenster nicht Schallisoliert, daher Nachts ziemlich laut.
Es war zwischendurch in unserem Zimmer kalt, weil keine Heizung vorhanden war.

It was very nice stay!

我和老公女儿入住premium suites, 非常干净。
非常不愉快的是晚上12点多竟然有人狂按门铃还敲门，我们都感到害怕立刻打电话到前台，可是工作人员说是隔壁按错门玲。那就算了，早上6点竟然又被狂按门玲，感到害怕，希望你们调查监控，严重打扰睡眠和心理