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Members' reviews on THE RESIDENCE
4.3/5
39 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in july 2023
اقمنا فيه اربعه ايام من يوم ٢٨ جون المكان للامانه يجنن بكل معنى الكلمه مع الغرفه الفطور وفيه كمان فعاليات مجانيه مع الغرفه اسألوا عنها فيه بوت اللي من خلاله تشوفوا اسماك وشعب مرحانيه يعني رحله في البحر لمدة ٤٥ دقيقه وكمان بوت تاني اللي يكون زي الدراجه تمشوه المهم فيه كذا فعاليه مع الغرفه تقريبا ٦ فعاليات وفيه كمان بفلوس طبعا بس انا اتكلم عن المجاني طبعا فيه جيم وكمان لو حبيتو تعملو باث بمب كلموهم يجو يجهزوا البانيو وفيه اطلاله على البحر تاخد العقل اخذنا غرفتين مع بعض رقم ١٦٥ و ١٦٤ حلوين مطله على حديقه ووراهم البحر بعض الاطلالت تكون هلى حديقه بس لما تكون بالجنب المهم المكان نضيف ومرتب يجنن يعيبه شي واحد بس انه غالي
THE RESIDENCE
Manager
07/10/2023 at 08:13
Thank you for sharing your experience during your recent stay with us. We're glad to hear that you found our resort to be a unique and exciting place to stay.
We strive to provide a range of activities to enhance our guests' experience and showcase the natural beauty of our surroundings. Maintaining cleanliness and tidiness is a priority for us, and we're glad that it met your expectations.
We constantly review our pricing to ensure that we provide a competitive value for the services and facilities we offer. We appreciate your feedback on this matter.
Thank you for choosing our resort, and we hope that you have wonderful memories of your time with us.
Kind regards,
The Management
We strive to provide a range of activities to enhance our guests' experience and showcase the natural beauty of our surroundings. Maintaining cleanliness and tidiness is a priority for us, and we're glad that it met your expectations.
We constantly review our pricing to ensure that we provide a competitive value for the services and facilities we offer. We appreciate your feedback on this matter.
Thank you for choosing our resort, and we hope that you have wonderful memories of your time with us.
Kind regards,
The Management
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Visited in june 2023
Tolles, sehr gepflegtes, sauberes Hotel mit schöner Architektur, sehr freundliches und aufmerksames Personal, wunderschöner sauberer Sandstrand.
Frühstücksbuffet, das keine Wünsche offen lässt.
Ausflug mit dem Glasbodenboot und Schnorcheln gratis.
Frühstücksbuffet, das keine Wünsche offen lässt.
Ausflug mit dem Glasbodenboot und Schnorcheln gratis.
THE RESIDENCE
Manager
06/28/2023 at 08:56
Dear Sir/Madam,
Thank you for your wonderful review of our hotel. We are glad to hear that you had a great experience during your stay with us.
We take pride in maintaining a well-kept and clean hotel, and we are delighted that you appreciated the beautiful architecture of our property. Our staff is dedicated to providing excellent service, and we are pleased that you found them friendly and attentive throughout your stay.
It's fantastic to hear that you enjoyed the beautiful and clean sandy beach at our resort. We strive to create a relaxing and enjoyable beach experience for our guests.
We are delighted that our breakfast buffet exceeded your expectations and left you satisfied with a variety of choices. Our culinary team works hard to ensure a delightful dining experience for our guests.
We are glad that you were able to take advantage of our complimentary glass bottom boat and snorkeling excursion. It's our pleasure to offer such activities to enhance our guests' stay and provide memorable experiences.
Thank you once again for your kind review. We hope to welcome you back to our hotel in the future and create more memorable moments for you.
Best regards,
The Management
Thank you for your wonderful review of our hotel. We are glad to hear that you had a great experience during your stay with us.
We take pride in maintaining a well-kept and clean hotel, and we are delighted that you appreciated the beautiful architecture of our property. Our staff is dedicated to providing excellent service, and we are pleased that you found them friendly and attentive throughout your stay.
It's fantastic to hear that you enjoyed the beautiful and clean sandy beach at our resort. We strive to create a relaxing and enjoyable beach experience for our guests.
We are delighted that our breakfast buffet exceeded your expectations and left you satisfied with a variety of choices. Our culinary team works hard to ensure a delightful dining experience for our guests.
We are glad that you were able to take advantage of our complimentary glass bottom boat and snorkeling excursion. It's our pleasure to offer such activities to enhance our guests' stay and provide memorable experiences.
Thank you once again for your kind review. We hope to welcome you back to our hotel in the future and create more memorable moments for you.
Best regards,
The Management
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Visited in june 2023
Hotel muito muito lindo, é gigante, quarto amplo, a piscina tem uma agua quentinha perfeita! Fomos na epoca da lua cheia, parecia uma pintura a lua iluminando o mar, o mar em frente ao hotel tem uma agua com a temperatura das praias do nordeste brasileiro, quentinho, que parece uma piscina, sem onda, agua cristalina, atendimento muito bom, só o que não me agradou muito foi a comida que só teve um dia que foi do meu paladar, que era a noite das massas, fora isso, apesar das variedades não tinha nada tão saboroso, meu marido tbm achou a mesma coisa, mas enfim, foi uma experiência única nossa estadia nesse hotel!
THE RESIDENCE
Manager
06/26/2023 at 07:47
Dear valued guest,
Thank you for your kind words and for sharing your experience with us. We are thrilled to hear that you found our hotel to be very beautiful, with spacious rooms and a perfect warm water pool. It sounds like the full moon added an extra touch of magic to your stay, illuminating the sea and creating a picturesque view. We are glad you enjoyed the beach in front of the hotel, with its warm and crystal clear waters, resembling a swimming pool.
Please know that we take guest feedback seriously, and we will address this matter with our culinary team to ensure improvements are made.
Nonetheless, we are overjoyed to hear that your stay at our hotel was a unique experience. We strive to provide exceptional service, and it is wonderful to know that our efforts made your visit memorable. Should you decide to return in the future, we will do our best to exceed your expectations, both in terms of service and dining options.
Thank you once again for choosing our hotel, and we hope to have the pleasure of welcoming you back for another unforgettable stay.
Warm regards,
The Management
Thank you for your kind words and for sharing your experience with us. We are thrilled to hear that you found our hotel to be very beautiful, with spacious rooms and a perfect warm water pool. It sounds like the full moon added an extra touch of magic to your stay, illuminating the sea and creating a picturesque view. We are glad you enjoyed the beach in front of the hotel, with its warm and crystal clear waters, resembling a swimming pool.
Please know that we take guest feedback seriously, and we will address this matter with our culinary team to ensure improvements are made.
Nonetheless, we are overjoyed to hear that your stay at our hotel was a unique experience. We strive to provide exceptional service, and it is wonderful to know that our efforts made your visit memorable. Should you decide to return in the future, we will do our best to exceed your expectations, both in terms of service and dining options.
Thank you once again for choosing our hotel, and we hope to have the pleasure of welcoming you back for another unforgettable stay.
Warm regards,
The Management
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Visited in june 2023
Absolute Spitze Wir waren im September 2022 für 15 Nächte dort. Service Personal Essen Bar Unterhaltung ohne Beanstandung. Jeder Zeit gerne wieder. Sehr zu empfehlen
THE RESIDENCE
Manager
06/26/2023 at 07:44
Dear Sir/Madam,
Thank you for taking the time to share your wonderful review with us! We are delighted to hear that you had such a fantastic stay with us in September 2022, enjoying our top-notch service, friendly staff, delicious food, well-stocked bar, and entertaining activities. It means the world to us that you had such a memorable experience.
Your recommendation is truly appreciated and we would be absolutely thrilled to welcome you back anytime. We will continue to strive for excellence and provide you with another outstanding stay.
Once again, thank you for choosing our establishment for your 15-night stay, and we look forward to welcoming you again in the near future.
Warm regards,
The Management
Thank you for taking the time to share your wonderful review with us! We are delighted to hear that you had such a fantastic stay with us in September 2022, enjoying our top-notch service, friendly staff, delicious food, well-stocked bar, and entertaining activities. It means the world to us that you had such a memorable experience.
Your recommendation is truly appreciated and we would be absolutely thrilled to welcome you back anytime. We will continue to strive for excellence and provide you with another outstanding stay.
Once again, thank you for choosing our establishment for your 15-night stay, and we look forward to welcoming you again in the near future.
Warm regards,
The Management
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Visited in june 2023
Wir haben das Hotel im Juni mit unserer Tochter besucht und waren rundum zufrieden. Alle Mitarbeitenden sind super freundlich und insbesondere gegenüber Kindern total aufgeschlossen. Eine Reise im Juni war für uns perfekt, weil es zwar teilweise recht windig war, aber es trotzdem warm genug war. Auch die anderen Gäste fanden wir super angenehm. Absolute Empfehlung!
Visited in may 2019
Value for money
Location
Cleanliness
Setting / ambience
Service
Parfait
Le luxe mauritien ! Superbe hôtel avec un emplacement de rêve. Les prestations sont au niveau et les activités proposés par l'hôtel sont complètes … un sans faute
5 Star hotel deserves them emplement.
The rooms are simple and refined.
The welcome and service are expectations.
The restaurants offer varied menus and refined. The dishes are hopes.
Rates are certainly built, but the service is the height. This is a luxury hotel.
The rooms are simple and refined.
The welcome and service are expectations.
The restaurants offer varied menus and refined. The dishes are hopes.
Rates are certainly built, but the service is the height. This is a luxury hotel.
The beach is superb on this side of the island. The hotel is renowned but ageing; here, luxury is synonymous with relaxation and well-being. The prices appeared to us elevated services offered.
THE RESIDENCE
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Em relação ao quarto vim aqui agora fazer uma revisão, pois ofereceram nos hoje um quarto vista mar primeira linha, quando chegar Portugal irei falar com minha agencia parece que o problema foi da comunicação entre agencia e o hotel.
Agradou me bastante terem feito esta revisão. Agradeço a simpatia do responsável da recepção e do seu cuidado.
Qualidades do hotel: buffet é bom, optimo pequeno almoco, boa limpeza de quartos e oferecem actividades na praia.
Your suggestion and feedback are so essential for our continued improvement for quality service and by attending to areas that require our attention.
We are sorry that our resort did not meet to your expectations and understand your views and concerns over customer expectations.
All your valued comments have been duly discussed with the Management team and we can assure you that actions have already been implemented to rectify those areas that need improvement.
We reiterate our apologies for the inconveniences caused and thank you again for your feedback which will help us in our continued improvement process.
Regards,
The Management