Incroyable séjour dans cet hôtel où tout est fait pour que les clients se sentent merveilleusement bien.
Le staff mauricien est chaleureux, attentionné et pro.
La plage est magnifique, et des bateaux navettes vous emmènent "gratuitement" à la superbe île Mongénie ou l'île aux Cerfs.
À l'hôtel, les piscines sont hyper agréables et les restaurants de qualité.
Mémorable.

The Shangri-La is the most beautiful place I’ve ever seen ! The staff was very dedicated to our needs, hospitality and kindest people! The room was very clean , all was excellent: nature view, food, beaches, restaurants, private island! Thanks to all who made this possible! Congratulations to the staff of Shangri-La!

Amazing for relaxing
Great views and great service

They are friendly and helpful
Would recommend it and would repeat the experience here

The room was very nice with a great view of the ocean but there were insects on the coffee table throughout my stay and the staff couldn't get rid of them even after I they said they sprayed the room.

The breakfast is very nice with a lot of options.

The service is poor as the room cleaning wouldn't get done even after hours of telling them to get it done. This was a reoccurring problem throughout my stay.

The in-room dining lady was very sweet.

Vegetarian food options are very limited.

Als absolute Mauritius Liebhaber wählten wir erstmals das shangrila le Tousrock als Unterkunft. Nach kleinen, anfänglichen Unstimmigkeiten, die sehr souverän vom Herrn Nathaniel Thomas und Herrn Andreas Haugg (tausend Dank an Beide!!) aus der Welt geschafft wurden, haben wir uns in dieses Hotel verliebt! Es schlug uns soviel Herzlichkeit und Hilfsbereitschaft entgegen, wie wir sie bisher nur auf Mauritius gefunden haben!!
Der Aufenthalt in dem überaus großzügigen und toll eingerichteten „Zimmer“ hat uns überwältigt. Der Frangipanie Bereich ist gefühlt ein einziger Spa Bereich! Überall tolle Aussichten und kleine Wohlfühlecken, wirklich erholsam! Das Butlerteam um Mr. Sada war immer zur Stelle, wenn Fragen aufkamen!
Auch Kulinarisch ist dieses Hotel absolut top! Wir hatten noch nie in einem Hotel auf dieser tollen Insel solch eine abwechslungsreiche und hochwertige Vollpension! Die a la carte Restaurants waren allesamt Spitze! Unser zweites Zuhause wurde das Republik Restaurant, in dem es schon mit einem sehr persönlichen Frühstück begann. Zum Lunch fuhren wir einige Male auf die hoteleigene Privatinsel, auf der es ein vorzügliches Strandrestaurant gab! Die Trüffelpizza war der Hit! Das japanische Restaurant, Kushi, mit seinem überaus freundlichen Chefkoch Mr. Harry (wir lieben dein kreatives Essen) befindet sich für uns auf sterneniveau!
Ganz toll waren auch die verschiedenen,kulinarischen Events, die wir miterleben durften.
Noch einmal herzlichen Dank an Alle, ihr habt uns glücklich gemacht!
Wir kommen im nächsten Jahr wieder, versprochen!!

Incredible resort! We only stayed for one night due to a flight cancellation.

Hotel feels super private despite being a large complex. Adults only pool was divine and the beach was really clean and well kept. Staff were very friendly and helpful. Breakfast was also really good!

Only critique would be that the floor in the rooms were really slippery even though we didn’t get it wet? - it was quite dangerous ! And I got bitten a few times so wear bug spray!

Uffff, what a dreamy place. The rooms, the pools, restaurants, staff, views, facilities, beach access, food, activities and much more - all at their very best. You will end up feeling like king/queen while staying here. We travelled with our infant and they made us feel so special. No words to express how best our needs were fulfilled by Shangri-La resort.
Truly, this property is nothing but epitome of luxury.

Fantastic hotel resort extra luxury. Staying in the Frangipane suites, with private beach access.

We had our wedding at Shangri-La in Oct 23. It was an amazing experience and the attention to detail was phenomenal. All our guests had compliments for the dishes that were provided. The staff were very helpful and friendly. We also had an overnight stay and the room overlooking the sea was beautiful. Thank you very much to Prithee for organising such a great memorable day. We would recommend anyone to celebrate any event at the Shangri-La.

The lovely, well-maintained property made for a pleasant experience. The property boasts lush gardens, great beaches, and an exclusive adult pool. The private island and the variety of activities offered added value to our stay.

The crowd at the hotel was mixed, and the atmosphere struck a good balance between being warm and upscale without feeling overly posh. Despite having 200 rooms, the property never felt overcrowded, which was a positive aspect.

We stayed in one of the Frangipani rooms, which were new and spacious, offering a nice ocean view. The interior had in some parts a somewhat business hotel feel, which was a minor downside.

During check-in, our room wasn't ready (which unfortunately was not well managed by the reception staff), so we saw one of the older rooms, which appeared to be in need of renovation. We leared that there will be vast rennovations especially on the main areas in 2024. The breakfast at the main house was great, but the beach breakfast could be improved with more options. The Indian restaurant on the property is recommended, while the other restaurants didn't quite justify their upscale prices.

Live music at the beach and in the bar was a highlight, with some talented musicians, some of whom are well-known on the island.

Service overall was excellent but had some inconsistencies. Some staff members went above and beyond, while others lacked motivation.

One downside is the high prices charged by the local taxi drivers if you want to leave the hotel. Renting a car is a better option for exploring the island. There is also a few nice restaurants around.

Lastly, the recommended boat trip. It allowed us to visit a waterfall, see dolphins, and explore the beautiful waters surrounding the island.

In summary, this hotel is a gem with its stunning property, great beaches, and a warm upscale atmosphere. While there are a few minor areas for improvement, our overall experience was fantastic. I would highly recommend it to anyone looking for a relaxing and enjoyable getaway.

Ein super Hotel ????????
Die private Insel hat uns besonders gut gefallen.
Der Service ist Weltklasse und es wirkt als würden die Personen froh sein dort zu arbeiten.
Die Massagen waren auch sehr gut.
Das einzige was uns nicht so gefallen hat, war die Ausstattung der Zimmer. Die könnte moderner sein. Das hat aber die wunderschöne Natur am Hotel ausgeglichen.

Wir auf unserer Rundreise 3 Tage in diesem Hotel. Wir hatten eine Frangipani Suite. Das Hotelareal ist sehr schön gestaltetet. Insbesondere die Frangipani Insel hat mich von der Architektur sehr an Griechenland erinnert und hat mir sehr gut gefallen. Bei unserer Zimmerkategorie war 80% der Minibar inklusive und es hat zwischen 5-6h eine Happy Hour gegeben, wo alle Getränke gratis waren. Von der Begrüssung bis zur Checkout war der Service ausgezeichnet. Wir haben auf Mauritius nur in 5 Sterne Hotels übernachtet und dieses war in unseren Augen das Beste. Wir wollten sehr kurzfristig (gleicher Tag) eine Bootstour zum Wasserfall machen. Alle Veranstalter habe uns auf den nächsten Tag vertrösten wollen. Beim Wassersportzentrum nachgefragt habe wir innerhalb von 2h die Tour machen könne mit einem super Bootsfahrer. An dieser Stelle noch einmal herzlichen Dank für die super Bootstour. Ein Ausflug auf die Privatinsel lohnt sich definitiv, auch dort wird einem ein super Service geboten. Das Essen im Hauptrestaurant war ausgezeichnet und hatte auch als Vegetarier eine grosse Auswahl, dadurch habe wir nur dort gegessen und habe die anderen Restaurants nicht ausprobiert. Wir können dadurch das Hotel sehr empfehlen.

Is been my 8th visit to the beautiful island of Mauritius and I will most certainly visit again. We’ve always wanted to stay at the Shangri-La here and we’re looking forward to our stay here. The service ant the hotel is par excellence, the staff are absolutely fantastic, Chef Ahmed and his team create delicious dishes and we enjoyed every meal at the buffet restaurant. The waiters and waitresses are just awesome, every single one of them. Although we had some issues at one of the restaurants, the staff quickly helped in solving them. The hotel is dated and needs to be refit and I believe this is in the pipeline. The property however is beautiful and the beach is as expected, stunning!! The room we had led to the beach which was lovely. Room is well appointed and comfortable. However, I’m sure once the refit of the hotel is done it will have the standards of other Shangri-La hotels. The property is a distance from Port Louis and Grand Baie and I would recommend hiring a car for a day to visit. It’s worth the time and the drive. I look forward to returning once the hotel has been renovated.

The management. Building. Services. Treatment were all beyond my expectations. Well done!

بسم الله الرحمن الرحيم ،،
والله بكل امانة مادري من وين ابدا فالمدح لهذا الفندق الجميل جدا جدا
كانت اقامتي فيه ٣ ايام كان ودي اني رتبت اني اجلس في هذا الفندق اكثر من اللي قبله ، ولاكنني انصح انصح انصح وبشده الاقامه في هذا الفندق والله خدمته جدا ممتاز واكلهم جدا ممتاز والموظفين جدا خدومين ودايم يبتسمون واخص بالشكر للموظفين اللي تحضرني اسماهم ( جون مار ) كان دايم يسالني عن الاقامه وفيه اي ملاحظات وايضا موضف اللي رتب لنا حجوزات المطاعم اذا ماخاب ضني اسمه ( ناصر ) وايضا اشكر المانجر ( جسان ) اتوقع كذا اسمه ، كان جدا خدوم من ناحية تسجيل الخروج ، وشكرا على حسن الضيافة شانغريلا????

cheif Ahmed is the best cheif at the resort
, actually i like the breakfast so much
and Ms sabeenah the one who do the omelette as well

Fabuleux j'aurais aimé être avec vous plus longtemps, et je souhaiterais y revenir ????

I liked everything about this resort. The friendly staff, the facilities, the restaurants, their sea activities and their beach. They actually went the extra mile by giving us a free birthday cake for my daughter after they found out that her birthday date would be during our stay. Nobody asked me about her birthday, but they had the initiative to look at that information in her passport during our check-in.
And the kids club gave her a box full of useful gifts.
Seeing my family happy due to the resort's employees kindness, was enough to make me feel that I owe them at least a good review.
They have won me over.
Special thanks to Ms. Brigette at the kids club.

The best resort on the island with magnificent garden and suites.. definitely deserve five star ++

????

منتجع رااائع وكلمة رائع قليله فيه العاملين فيه ودودين جدًا وكلهم يحاولون يرضونك، واشكر الشيف احمد على اخلاقه العاليه وخدماته لنا وهو اضافة جميله لهذا المنتجع الرائع.

شكرًا شانغريلا.

Le Shangri-La est un hôtel magnifique avec un personnel charmant et professionnel.
Les plages et la piscine adults only sont très belles. La nourriture est exceptionnelle, une mention toute particulière au restaurant japonais.

One of my favourite stays. Touessrok is an excellent hotel. It is the type of hotel that you won't stop thinking of. The Staffs, the food, the atmosphere all made a memorable stay. The staffs treat everyone the same, doesn't matter if you look brown or look like the local or speak creole, they would treat you well regardless and I love that. I have experience some mediocre behaviour in other hotels and Shangri-la touessrok is not one them, it is a hotel above class.

Superbe hôtel. Du choix pour les restaurants et nourriture délicieuse au Bazar. Plages magnifiques!!!

Amazing resort at east side of Mauritius , all your needs you will find there , highly secure place and you can go to ile cerf free

Overall a very very underwhelming experience at this property of shangrila in Mauritius.
The staff and service was bad.
The food was below average.
The whole experience was not pleasant.
We were celebrating a birthday and had specifically emailed regarding the time of day we want the cake to be in the room.inspite of that, we had to ASK them when it was way beyond time about its delivery. Is that how you celebrate ocassions?
The lady named Nishy was the one who checked us in and she couldn't be more uninformed about their own facilities. Babies food is not up for charge under 6 years and our was just 17 months. She was clueless about that and rudely said it's chargeable and their is a menu in the room.
You cannot have uninformed disinterested unwelcoming staff as the first line of communication for a guest. I really wonder how can you even hire such people.
Sullen looking uninformed staff who don't care two hoots of the guests goes to show the kind of training they have and the standards of hospitality the hotel follows.
The breakfast buffet was substandard to say the least. We spent 6 nights at the properly and I am not exaggerating when I say the menu was THE SAME ON ALL DAYS. tasteless , lack of variety, lazy staff at 7 am in the morning when there were hardly any tables occupied. They look ages to get a cup of coffee or eggs or simply forget items which were asked for.
The room service is barely 2 pages and there is absolutely no consistency in the food. We ordered the chicken and fish curry 2 nights during the stay and we got 2 different dishes both the time.
Don't be fooled by the hotels Instagram page. They show swings and hammocks and what not and absolutely nothing is in on site at the properly and when asked about it to the staff they are clueless too.
Just hosting so called influencers at the property is not going to do any good for your hotel if you don't know how to treat a paying customer.
The only good staff member was chef Avishek who went over and above to make sure all our baby food requirements were met. Chef you should be at a much better property which actually knows what hospitality is.
I would absolutely not recommend shangrila Mauritius for families specially or otherwise.
For the amount you pay, it is definitely not a luxurious or grand stay in any sense of word.
We had a great holiday at shangrila Boracay philipines which made us give this property a chance but shangrila Mauritius is a shame. An absolute waste of good money and time.

We came here for our honeymoon and it has been incredible even better than we could have hoped. From the moment we arrived the service as been so friendly and helpful. Food here is incredible and so fresh, also everything here is halal. Kushi and saffron are both amazing restaurants but the buffet at le bazar has really delicious options and is way better than an average hotel buffet.

Rooms are so spacious with incredible ocean views, and beach access , there is various activities you can take part in and book on the day too that are all really fun and free for guests.

This is the most amazing hotel and I’m glad we picked it for our honeymoon. Hope to come back again in the future!

The best location, food and service. They did everything possible to make our stay amazing.
It was my daughter’s birthday and they surprised us multiple times with multiple gifts, cakes and even bed decorations. Everyone in staff was so welcoming and really kind to all the visitors. We also stayed Lux Grand Gaube but the experience was nowhere nearly as good.

Wonderful resort, great food, family-friendly and excellent service - we will definitely be returning!

كيف ارفق صور يا جماعة