HÉRITAGE LE TELFAIR GOLF & WELLNESS RESORT

Vrai coup de coeur pour cet incroyable hôtel !! Séjour en famille au top, les restaurants sont délicieux, le service est parfait, la plage est pour moi l'une des plus belle du sud de Maurice. Vacances très réussies !

L'endroit est idyllique, l'architecture de l'hôtel magnifique et le service de très bonne qualité.
Seul bémol: l'insonorisation des chambres peut être améliorée.
Points positifs: La qualité de service et la gentillesse d'Anna, notre Room manager ainsi que les conseils, la connaissance et le service de Laurent au niveau de la sommellerie.

Great service
Food and beverage very good

The staff couldn't do enough for you. Our room was clean and the food was excellent.

Very beautiful resort with great rooms and facilities.Resort itself deserves 5 stars.
Unfortunately what let this resort down is a human factor.
Staff is not trained to deal with customers in professional manner, majority of staff is unfriendly and never greet you with a smile, unless general manager is around, then you can expect someone who just ignored you or being rude to you two minutes ago, to appear out of nowhere asking you if everything is okay and try to crack jokes only because manager is watching them.

This happened on a daily bases during our stay.Once manager is out of sight they carry on with the same unprofessional behaviour.

Other thing is underlying racism.
Non white guests are treated differently and that is very obvious.From checking in and out,greetings to delivering orders, to overall communication with the staff.
On our last night we order a drink from waiter who just rushed without looking at us, the drink never arrived, but the same waiter accompanied with his colleague were both serving older English couple with a huge smile on their face while we were still waiting for our drink.This is just one of many examples we experienced during our stay.
Only five people were friendly and professional in Heritage, and they are: waiter Naresh who provided excellent service whenever we dealt with him , lady at the juice bar at Anabells restaurant unfortunately I can’t remember her name except that it starts with S, she always had a smile on her face and had a nice chat with us and finally friendly driver Antoan who we had a pleasure to have a ride with to the Le Château.
And two room maids, unfortunately we don’t know their names.
How many people is that? five, yes, you read that right, and with how many we had to deal or just pass by during our stay, well surely more than 50.
Imagine going on holiday and stay in reputable five stars resort where staff doesn’t want to greet you or give you a courteous smile?!
Then I have to add managers…They are not looking at you, but through you, and as I already said, you can’t ignore the obvious discrimination going on within the team.

When we arrived, like everyone else, we got assigned so called butler, who is sales representative really.
Be ready from butler to follow you daily in the resort trying to sell you something and falsely lead you that you need them to book a restaurant- in reality, you can make a booking by calling a reception.
Naively( when we just arrived) we asked our “butler” Sharmine to book as a table at the CBC restaurant, she never confirmed it via message but face to face when we bumped into her.Anyway, we went to the restaurant, which was practically empty by the way, and a lady at the door couldn’t find our booking decided that she actually doesn’t want to let us in until someone else stepped in and find us a table?!
So basically “butler”didn’t book us a table and then her colleague didn’t want to give us a table despite us explaining who booked us in and suggesting to call her, and avoiding to give us a table ( we payed for as a half board) in empty restaurant?!
I also need to add, be careful with your luggage on the departure date.
Staff at the reception will tell you that your luggage will be securely stored in the storage room, but in reality it will be left outside alongside other suitcases in the rain.

Someone should tell the chief at Annabel’s to stop harassing female guests during the breakfast,who told him that patronising “food jokes” and asking for your room number is something appropriate to do?!

Le Heritage Le Telfair should work really hard to make this beautiful resort be welcomed place for people of all nationalities and races.Everyone is paying guest and human being so everyone deserves equal treatment.
This should start with the management, when we left the hotel a lady manager France Reine spoke only to light skin( or should I say white) guests, asking how was their stay, inviting them back etc while she clearly ignored absolutely everyone else including us.