HÔTEL LE MORGANE ^{* * * *}

Situé idéalement au calme avec une vue incroyable sur la montagne |Personnel au top|Chambre confortable et très bien insonorisée |Balcon |Petit déjeuner parfait |Sauf café ☕️ a demander aux serveurs |Idéalement en libre service |Parking juste à côté |Un peu cher mais très pratique

Our stay was really great – and I owe it almost entirely to the staff at this hotel. Weeks before we even got there their excellent customer service was shining through. We were going to celebrate our 25th anniversary while visiting and were trying to make a restaurant booking. I can’t even tell you how many emails went back and forth to make this happen (this time of year some restaurants were still not open). Upon arrival, the man who checked us in remembered that we had still not resolved it, and asked if he could make the booking for us. They told the restaurant that it was our anniversary which resulted in being recognized with music and sparklers after we ate. Another way that the staff went above and beyond was in regards to our laundry: we had just come from an 8 day cruise and desperately needed to do laundry. The first morning, we went to the laundromat around the corner and they were closed for renovations. When we came back to the hotel and told them our dilemma, they told us to leave the laundry with them and they would figure out a way to have it done for us. I’m not sure who did our laundry, but a few hours later, someone delivered it to our room washed and folded. When we were debating whether to go to the Aiguille du Midi, they watched the weather for us, and gave advice when to go up. Right there in their lobby there’s a machine where you can buy tickets! Daniela even helped me with this. When we returned, they were so excited that we’d had nice weather. Daniela and another young lady (Mathilde?) just always went above and beyond to be kind and help us with all our needs. Now on to the other aspects we liked about the hotel: it's perfectly situated in Chamonix. We had beautiful views of Mont Blanc. The windows block a ton of sound. Even if you need to open the window, we weren’t too disturbed by street noise. The hotel is within a block of many restaurants. In addition, the city center is just a 5 minute walk away. The train station is less than 10 minutes walking (where you can catch the train to Montenvers, too). The Flixbus stop was even closer than that. Aiguille du Midi was less than a 5 minute walk. We got a good deal on breakfast when we booked our room, and I’m so glad we did. It was wonderful. Tons of fresh bread and pastries, meats, cheeses, scrambled eggs, sausage, cereals, yogurts, juices, etc. And they will make you espresso drinks for free. They also offer omelets at a small cost. We took advantage of the free spa areas and had them to ourselves! The pool was pretty and we had it to ourselves. My husband loved the steam room. When we left, they gave us a gift of dark chocolate and it was DELICIOUS! A nice little parting gift.|If we ever find ourselves in Chamonix, we would stay here again!

A lot of potential for 5-stars if some simple improvements were made. For reference, I've stayed in >100 hotels around the world (16 countries) of different star-ratings and I don't write reviews for most of them except when I feel there are many opportunities for improvement.

Pros:
- price
- great location
- great views (Prestige Suite)
- hotel staff is kind
- room spaciousness
- coffee is really good
- sauna
- parking available (for an extra fee)

Cons:
- internet (5th floor) is not fast enough for video conferencing (I work remotely)
- steam room (hammam) doesn't get hot enough
- no hot tub as advertised in some places / pool water is heated but barely warm
- mattress is uncomfortable (two smaller beds combined)
- pillows and cushions for bed, sofa, and chairs are are low quality
- no outdoor cushions for outdoor seating
- balcony has doors/windows facing it from adjacent suite that do not offer full privacy
- art/deco has lots of dings/scratches
- massage has to be booked >24hrs in advance (I get massages when my body needs them—not when I think I'm going to need them)
- elevator and hotel floors are covered in really old stained carpet
- Bathroom (see below):
--mirror is very dark and looks like it has a screen/camera in/behind it
--towel hooks are only next to the bathtub, not the shower
--bathtub is barely large enough for one person
--bathtub has shower wand with slide bar designed for a shower—get ready to spray water all over your bathroom floor
--bathtub soap dispensers and shower wand are placed opposite side of headrest (not within reach)
--the dual sink soak dispenser is placed on one side, not in the middle of both faucets
--shower has double swinging doors (you'll always get water on you/the floor when turning it on)

Additional comment:
- it would be nice if there was a yoga mat in the room

Très bel hôtel, si ce n'est l'espace spa qui serait complètement à rénover (pas digne d'un 4 étoiles, n'y aller pas spécialement pour l'espace bien être!)

Nous avons été très bien accueilli, le petit déjeuner est top, la literie confortable, les chambres jolies le personnel très à l'écoute.

Second time staying here (last time was Aug 2022) really enjoyed the restaurant and location so i booked here again for a 3-night stay.

The only problems i've had with this hotel were 1) key never works, 4 days here updated keys 4 times, and 2) wifi is non-existent. This is crucial to me as i am a work-from-home traveler and my French eSIM does not allow wifi tethering.

Onto the good: I booked a junior suite overlooking the strip and mountain. The bed and bedding are superb. Had great night sleep everyday (jetlag too). Sofa is firm and comfy to sit on waiting chilling. A small coffee table in the room with a mini fridge i converted it to my work desk. The essentials did the trick for me but room could use a bit update especially the rug/carpet. Overall love this hotel as there's a nice full service bar/lounge and restaurant right downstairs.

Parking is €15 a night. Cocktails and food are excellent.

Service from front desk though could be hit and miss depending on staff's personality that often comes off the typical "rude and nonchalant French attitude" so dont expect too much outta it but they do get things done for you. Female staff at the reception was more helpful overall.