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Members' reviews on OCEANIA LE METROPOLE MONTPELLIER
4.6/5
310 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
OCEANIA LE METROPOLE MONTPELLIER * * * *
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Thank you very much for all your compliments, we are happy that you'd enjoyed your stay thanks to the location and facilities of our beautiful hôtel.
We hope to see you next time you'll visit Montpellier,
Kinds regards
Audrey Noygues
Cheffe de réception
Ce commentaire nous va droit au coeur, nous vous remercions d'avoir pris le temps de le partager !
En effet, nous travaillons tous chaque jour au sein de ce bel hôtel qu'est l'Océania le Métropole, dans le but d'avoir des retours comme le vôtre !
Nous espérons vous revoir bientôt !
Très cordialement,
Audrey Noygues
Cheffe de réception
Nous sommes ravis de votre retour et de votre recommandation concernant notre établissement !
A bientôt à l'Océania le Métropole,
Très cordialement,
Audrey Noygues
Cheffe de réception
Nous sommes ravis de votre retour plus que positif sur votre séjour parmi nous !
Cela nous encourage a donner le meilleur de nous-mêmes afin d'offrir le meilleur des services à nos clients.
Nous nous ferons un plaisir de vous accueillir lors de votre prochain séjour à Montpellier.
A bientôt à l'Océnia le Métropole !
Audrey Noygues
Cheffe de réception
Thanks a lot for ! We are very happy to see that you have loved your stay in your suite in our beautiful hotel !
Thanks for your support, this encourages us to continue working to offer the best service to our customers.
See you soon in Oceania le Métropole,
Kinds regards
Audrey Noygues
Front office manager
I sort of wondered if anyone worked there?
On arrival at 15.00 on Friday, the young receptionist seemed confused as our rooms were not ready, but we only had to wait a short time.
We were 3 guests which included 2 elderly ladies one with a walking stick
Parking in the garage under the Hotel was perfect, but when I asked for help with baggage, I was asked why!,
I requested a trolley, and then I asked another young woman if there was a trolley or someone could help, fortunately she seemed to know and helped me
At 17.30, we went to the bar but no one was there, eventually the chef came to serve drinks, by that time we decided to go for a walk.
Dinner was very good, service and menu excellent.
Our 1st morning breakfast, a buffet, was very good but only one young man attending to the room, Only one staff.
Next morning a disaster!, we arrived for breakfast, a large group had been in before , the tables were at mess, none set up and above all, the buffet, nothing left, we felt for the young man, again only one staff, he was trying clean up the tables, along with other guests, we complained to the receptionist offered us the breakfast for free.
The day receptionist, Quentin, was very helpful, but also felt for him having to field off so many complaints.
The night receptionist, Guillaume also was very helpful.
I could not recommend this Hotel at all, It seemed to me the staff had to cope with bad management , not enough staff.
Thank you for sharing your positive experience with us !
We hope to see you soon in Oceania le Métropole,
Kinds regards,
Audrey Noygues
Front office manager
Nous sommes ravis que vous ayez trouvé notre hôtel facile d'accès et que vous ayez apprécié sa proximité avec le centre-ville. Merci d'avoir pris le temps de partager votre expérience. Nous espérons vous revoir bientôt à l'hôtel Oceania Le Métropole.
Cordialement.
Dorian, assistant de direction