Results Hotel Amitié

DHEVATARA BEACH HOTEL * * * * *

Hotel €€€
3.3/5
24 review
2024
Recommended
2024

Hotel with high standing suites decorated with works of art, a restaurant with an intimate atmosphere and a quality spa.

Here are 10 luxury suites, all different and decorated with handcrafted furniture and unique works of art. Bathtubs, showers, Nuxe toiletries, Nespresso machines... The intimate restaurant (half-board available) serves fusion cuisine, while an à la carte all-you-can-eat breakfast is served in the mornings. Then it's on to the pool (ionized) and a top-quality spa. Snorkeling equipment is also available, in a chic yet relaxed atmosphere where you'll be greeted with a glass of champagne!


Members' reviews on DHEVATARA BEACH HOTEL

3.3/5
24 reviews
Send a reply
Value for money
Location
Cleanliness
Setting / ambience
Service
You have already submitted a review for this establishment, it has been validated by the Petit Futé team. You have already submitted a review for this establishment, awaiting validation, you will receive an email as soon as it is validated.
Visited in august 2022
Hôtel pas du tout à la hauteur.
Les photos ne reflètent pas la réalité de cet hôtel médiocre qui ne mérite pas du tout ses 5 étoiles.
Une réservation payée à l’avance, avec envoi des passeports des différents invités, qui montrent bien qu’un enfant de moins de 12 ans (11 ans) était parmi nous .
Ils ont pris le paiement et ce n’est que le jour de notre arrivée qu’ils nous laissent sans solution après plus de 20h de voyage pour découvrir cette île paradisiaque.
Malheureusement, très déçu quand on arrive sur place, tout petit hôtel qui ressemble à un lodge 3 étoiles, plage médiocre avec beaucoup d’algues, rien à voir avec les photos sur leur site. Cet hôtel ne fait pas de mine, ce n’est pas un beau cadre.
Après nous avoir refusé l’accès à nos chambres payés, ils refusent de nous rembourser et on est donc à la rue dans un pays que l’on ne connaît pas.
Personnel pas du tout professionnel qui rit aux éclats quand on dit qu’on va appeler la police et qu’il est interdit de nous laisser sur place 4h sans pouvoir se reposer.
La seule chose que je retiens de ce voyage, c’est que grâce à ma petite sœur on a pu choisir les meilleurs hôtels de Praslin, allez au constance lemuria ou au Duc de Praslin sans réfléchir, le cadre est magnifique, la nourriture est incroyable, le personnel aux petits soins et des plages de qualités telles qu’on voit sur internet. C’est donc ça les Seychelles et non pas la plage devant le Dhevatara.
Ne vous faites pas arnaquer vous aussi et ne réservez surtout pas dans cet hôtel. Vous passerez un bien meilleur séjour dans d’autres hôtels au même prix que celui-ci.
DHEVATARA BEACH HOTEL
DHEVATARA BEACH HOTEL Manager
08/24/2022 at 11:08
Dear Kamil,
A pre-arrival form is required for all bookings your party and your agent choose to ignore. When you made the bookings on Booking.com and Expedia, you stated that all your visitors are adults. We have indicated the hotel policy that we are not accepting children below 12 years old. However, you and your agent ignore our requests to send the guests' passports. You were also given the option to book one room at our adjacent hotel, but you refused the option provided by the hotel.

Regards,
Reservations Team
See the translation
Visited in august 2022
Hôtel Nuuul. C’est des voleurs !
DHEVATARA BEACH HOTEL
DHEVATARA BEACH HOTEL Manager
08/24/2022 at 11:26
Hi Anbar Agzoul,
Our booking policy clearly states that we do not accept children below 12 years old. This is due to security reasons as the hotel's design and architectural features don't allow it. For guests to access the room, you have to cross a pond on the stepping stones without any security. Our balconies and swimming pool are not appropriate for a child under 12 years. If we had accepted that booking and something happened to the underage little girl, your client would have been the first to sue the company for taking the underage child.
The Expedia booking and Booking.com indicated six adults. Then your agent said the child was 12 years old when he took over the booking. We required pre-arrival documents after booking confirmation, but you and your agent refused to provide them. Then you show up at the hotel with an 11 yr old child. We provided an option to move one room to the adjacent hotel, but you refused the option. Suppose only you and your agent had provided us with the correct information and pre-arrival documents rather than ignoring the emails. In that case, we could have prevented the inconvenience both on our end.

Best regards,
Reservations Team
See the translation
Visited in august 2022
Je ne recommande pas du tout. Mon amie avait payé son séjour et à son arrivée, après trois vols, ils lui ont refusé l’accès. Prétexte fourni et je dis bien prétexte: que l’hôtel était interdit aux enfants de moins de douze ans. Pourtant, quand il s’agissait d’encaisser, payer, de confirmer les chambres, ils étaient les premiers sur le quai !!
Je vous déconseille vivement de vous y rendre !!
DHEVATARA BEACH HOTEL
DHEVATARA BEACH HOTEL Manager
08/24/2022 at 11:30
Hi Sofia,

Our booking policy clearly states that we do not accept children below 12 years old. This is due to security reasons as the hotel's design and architectural features don't allow it. For guests to access the room, you have to cross a pond on the stepping stones without any security. Our balconies and swimming pool are not appropriate for a child under 12 years. If we had accepted that booking and something happened to the underage little girl, your client would have been the first to sue the company for taking the underage child.
The Expedia booking and Booking.com indicated six adults. Then your friend's agent said the child was 12 years old when he took over the booking. We required pre-arrival documents after booking confirmation, but your friend and your friend's agent refused to provide them. Then your friend showed up at the hotel with an 11 yr old child. We provided an option to move one room to the adjacent hotel, but they refused the option. If only your friend and your friend's agent had provided us with the correct information and pre-arrival documents rather than ignoring the emails, we could have prevented the inconvenience.

Best regards,
Reservations Team
See the translation
Visited in august 2022
Hôtel Nul ! Le directeur Monsieur René ne prend même pas la peine de répondre à nos messages suite à nos réclamations . Arnaque du ciecle !
Visited in august 2022
Excellent location to stay at when you visit Praslin. Friendly and supportive staff, great location.
Send a reply