Avis GRAN CRUZ HOUSE : découvrez les avis internautes sur ce lieu

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Retour à la fiche établissement GRAN CRUZ HOUSE

Members' reviews on GRAN CRUZ HOUSE

4.5/5

13 reviews

Value for money

Location

Cleanliness

Setting / ambience

Service

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Ricardo Garcia

Visited in april 2024

Simplemente fantástico. Melhor hotel e refeição de todas.

Adrielle Buiks

Visited in march 2024

Heerlijk terras vlakbij de brug van porto. Heerlijk gegeten!

JI SEON KIM

Visited in february 2024

This is not an usual practice I write the review but this hotel, I had to.

Due to COVID-19, everyone was uncertain and not prepared for any action. However, the hotel provided all the required services even in this difficult situation. We are the only resident during our stay (all other bookings were cancelled) but hotel still provided a full service. This made us very welcomed and made our journey very pleasant.

I do not know how to word this better but I wouldn’t be surprised that this hotel rated as 5 STARs in google. Whichever the rate is, I will give the highest rate.

I appreciate for all again and will come back again when this nasty COVID19 disappears!

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Hal Anthony

Visited in december 2023

Truly a 5 Star establishment

Derek McGearty (“Scrapsapien”)

Visited in november 2023

The room was very nice but it was a little noisy outside the 1st night as there are lots of restaurants nearby that stay open pretty late. The shutters on the windows block out quite a bit though. Great location on the water, staff were very helpful and pleasant. The food in the restaurant is great, the menu for dinner and breakfast is a little limited but the dishes are tasty, and the complementary bottle of port in the room was tasty. The whole building is pretty compact so a few folks in the lobby make it feel pretty tight. The hotel is nicely appointed and clean. Would stay again if in the area.

Ester

Visited in september 2023

Sehr schade, wir wollten essen gehen, es war aber ausgebucht für den heutigen Abend. Ich habe nach einer Visitenkarte gefragt. Wir gingen dann in ein anderes Restaurant in der Nähe essen und entschieden uns, dass wir auf dem Heimweg in unsere Unterkunft gleich für morgen reservieren würden. Als wir da waren schnauzte der Mitarbeiter, welcher mir die Karte gegeben hatte, an (ich denke es war der Chef de Service) "er hätte mir doch die Karte für die Reservation gegeben, jetzt hätten sie viel zu tun, dann würde das Essen für die Gäste kalt." Es war zu diesem Zeitpunkt gar kein Essen für den Service bereit und es war nicht mehr zu tun als wir vorher da waren. Äh, echt jetzt, ist das Kundenservice? Geht ja gar nicht! Zudem hätten wir in dieser Zeit der Diskussion schon lange reserviert. So eine unfreundliche Art wollen wir erst gar nicht unterstützen!

Mike S

Visited in august 2023

Great location. The rooms were a tad small but they were beautiful and had fantastic views of the river. The staff were very friendly and helpful.

Stuart Macfarlane

Visited in july 2023

Superb location with friendly staff. Bruno at the front desk was a delightful asset to the hotel and spoke good English. The breakfast on the terrace was excellent. With double glazed windows the room was quiet.

Emily Lake

Visited in july 2023

If you want a hotel right on the Riberia, this is for you. As others have said, it’s very loud and while we knew that, I’d say it’s the loudest place I’ve every stayed. The street performers felt like they were in the room.

The room (Tawny 3) was nice and spacious for a European city but it was directly next to the staff room that serviced the hotel with linens, cleaning, things for the kitchen and it was SO loud - lots of banging and slamming doors. After a few lovely hotels, the staff were barely engaged in answering questions and it took 25 min to get breakfast which was not very good. I think it was a fine hotel but unless you’re set on this exact location, I would not say this hotel is worth the price.

Eric

Visited in may 2023

Three weeks in Europe, over a dozen hotels, but this was the highlight of the trip.

Brian Wheeler

Visited in may 2023

Wonderful hotel.

Pros: sparklingly clean!! Great location on the water, right on Ribeiro Square. Nice view of Douro River and Gaia from Vintage room. Comfortable bed/linens. Nice bathroom with good hot water and water pressure. Very nice breakfast with great view, excellent service, and good vegetarian options. Elevator inside very helpful for luggage. Service overall was friendly and outstanding.

Cons: Can be noisy. Shutters helped, but there was loud voices/laughter, music, and traffic noise until 2am during the Wed and Thurs nights that we stayed. Can’t drive or be dropped off directly in front of hotel; have to carry bags about 100m downhill on cobblestones and walk back up same way.

Bottom line: Highly recommend unless you’re a very light sleeper. There is some walking involved, but all of Porto is hilly so this is not unusual. We would definitely stay here again.