Avis TERMINAL NEIGE - TOTEM : découvrez les avis internautes sur ce lieu

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Retour à la fiche établissement TERMINAL NEIGE - TOTEM

Members' reviews on TERMINAL NEIGE - TOTEM

4/5

17 reviews

Value for money

Location

Cleanliness

Setting / ambience

Service

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Chartier Frédéric

Visited in march 2024

Grosse déception pour ce hôtel emblématique de l'art brutaliste. Seul point positif, l'architecture exceptionnelle du bar/restaurant et son personnel sympathique. Côté hôtel, c'est une catastrophe, pas tant pour la chambre minimaliste avec un lit qui a bien vécu que pour la salle de bain de type Formule 1, vieillissante, microscopique, sans aucun produit d'accueil. Quant au spa, avec supplément, il n'y a pas de peignoir. Vous avez donc le choix entre traverser l'hôtel en maillot de bain ou vous changer, comme un client extérieur, dans un vestiaire avec casier. En résumé, des prix d'hôtel 4 étoiles pour une prestation 1 étoile. Profitez du bar, mais ne séjournez pas dans cet hôtel, cela n'en vaut pas la peine.

Alexandre Dorville

Visited in march 2024

Nous avons passés une après-midi au spa et bar du totem. Équipe du spa au top même si nous avions pas réservé, vu imprenable et bonus prêt du maillot de bain que madame à oublié. Au bar merci à Ewen pour ces cocktails délicieux et sa bonne humeur et son professionnalisme ;)

Francis Simon Ross

Visited in march 2024

A great hotel made even better by our barman called Alan. He looked after us very well and made it a very enjoyable trip

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Stefano Pascarelli

Visited in march 2024

We had a lovely stay over the weekend. Extremely convenient location with great service and buffet breakfast

Alenka Mandic

Visited in february 2024

Penny wise….The owners of this hotel think they found a formula to run a successful business by removing handsoap expense from their budget. You cannot wash your hands to save your life here. And that with majority of clients being children or adolescents or young families, in a post pandemic world! When asked for some handsoap we were directed to step into shower and use the shampoo: ‘we dont provide soap any longer’. If only this was the sole problem, however. The overall cleanliness especially of common areas is questionable, the hygiene around buffet-style restaurants quite poor. Under the pretense of cool decor, they are penny pinching on every step, including on having sufficient number of staff or training them to run the place and address their clients requests. Extremely disorganized, forgetful or plainly clueless, the saving grace is their enthusiasm as they are all here to ski and work in the spare time. Sadly the TOTEM (mind you, not cheap!) becomes a totem pole of where the hotel industry is heading - low quality, low stadard, money grabbing machinery.

Fiona Drumond

Visited in february 2024

I stayed at this hotel recently who are marketing themselves as a ‘Friendly Hotel’. I was spoken to very rudely by a member of staff in the bar area. I have autism and suffer from anxiety. This experience ruined my trip which we had booked for my fathers birthday.

Paul Timms

Visited in february 2024

We stayed here Feb 2024 in a balcony room.. B&B
The room was great, shower a bit low.. But fine.. Bed was enormous ????
Location is right at the foot of the slopes.. Fantastic.
Service was exceptional.. All the team worked hard and were friendly and made the stay memorable.
We ate out in the forum a few nights (Bauhaus is amazing) but also had 2 meals in.. Which were fantastic... Nothing ran out.. I wish I could have eaten more!
A great holiday and Hotel Totem was a massive part of that. Thank you ????

Richard Grout

Visited in february 2024

Great location although ski room is not heated so your boots don't dry. Rooms are nice and clean but tiny. Breakfast is good but evening meal buffet is often cold or over cooked. Bar is great and comfortable.
I left my house keys in the room on departure, called them when I got home and asked if they could post them back, 4 Yale keys on a ring, I had an email asking for 39.78 Euros before they would post them. I called to question the ridiculous charge and was told it is what it is, disgusting in my opinion. Never got my keys back!!

Michael Bischof

Visited in february 2024

Great ski hotel. The nicest staff!

Jacob Barreth

Visited in february 2024

Very friendly head chef :) great hotel, location and amenities

robert ddd

Visited in january 2024

Excellent service
Le directeur est même venu nous chercher , bloqué sous le neige dans la montée
. Tres bien situé

Jaques Olivier

Visited in january 2024

Sehr schönes modernes Hotel. Die Architektur stammt aus den 1970 und ist im Bauhaus Stil gehalten. Im Inneren ist das Hotel modernisiert und auf einem aktuellen Stand.

Der Service ist exzellent und lässt keine Wünsche offen.
Das Frühstück ist nicht nur französische orientiert sondern bietet auch Eier in allen Variationen, Pancakes etc.
Das Abendessen ist als Buffet gehalten und bietet alles von div. Vorspeisen bis Hauptmenü. Der Höhepunkt ist, dass man auf Wunsch auch ein Käse Fondue erhalten kann.
Die Bar ist gut ausgestattet und bietet von Bier über eine vielfältige Weinkarte bis Cocktails alles. Der Service ist schnell und zuvorkommende.

Highlight ist die Lage. Man kann direkt vom Hotel auf die Skipiste.

Maxime

Visited in january 2024

Top :)

J B

Visited in january 2024

We had a 6 day ski holiday here. The location is amazing - you can pretty much slide on your skis to the main gondola and it's in the middle of the flaine forum which is a small selection of shops and bars.
Food was great and different every night. Room was quiet and well appointed. Pillows were a bit big for my taste.
Staff were very friendly.
Spa was nice too, and actually think it's a good thing they charge for it, as it kept it quieter and more relaxing.
Good value. We'll probably be back!

Andy

Visited in january 2024

Good hotel and close to slopes. Food is good hearty ski fare.
Staff are very helpful and friendly.
Breakfast is usual continental plus bacon and sausages etc..very good.
Evening meals ok and excellent home made deserts.
Only comments would be a firmer mattress and there is no reason for a premium for mountain view room.

Laure T

Visited in january 2024

J'aime beaucoup, beaucoup la déco. Dépareillée et contemporaine, sans dénaturer l'ambiance montagne malgré tout, car très cosy. Mélange réussi et stylé, qui paraît inspiré des "Mama Shelter" je trouve (hôtels designés par Philippe Starck).
Un plaisir de prendre un verre auprès de l'âtre, dans un confortable canapé, après une journée neige.