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Members' reviews on THE OLD HOUSE
4.1/5
32 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in october 2023
I can not say anything about the rooms. There aren't many places to eat well in Kasane. When eating there, a Shirloin Steak which should be lean, but its mostly fat meat, a Salad with already prepared Knorr Sauce, waiting time 20 minutes to get served, than Sorry Managment, obviously no need to make any efforts. Tourist come anyhow.
THE OLD HOUSE
Manager
10/20/2023 at 20:39
Thank you Doris for your review. We appreciate good fat steak to ensure good quality beef, the fat can always be trimmed. Im surprised about the salad dressing as its always served separately. We will do our best to improve where we can.
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Visited in october 2023
Ein superfreundlicher Service. Standort am Chobe Fluss mit Pool und Bar. Zimmer tip top mit Klimaanlage und Bad mit Dusche
THE OLD HOUSE
Manager
10/11/2023 at 15:21
Thank you for a great review. Safe travels
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Visited in october 2023
Wir nutzten es als Ausgangspunkt zum Ausflug in den Chobe Nationalpark und zum Victoriafall.
Es war ok. Fancy Garten mit kleinem Restaurant.
Es war ok. Fancy Garten mit kleinem Restaurant.
THE OLD HOUSE
Manager
10/03/2023 at 14:52
Thank you for the kind review,
Safe travels
Safe travels
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Visited in september 2023
the rooms are very spacious and clean, the reception staff was also very friendly. The food was okay, the meat was rather chewy and the mushrooms in the mushroom soup were cold/partly frozen. The restaurant staff could have been a little friendlier but all in all it was okay. It’s a good place to spend a night before going further. The regulation of the water pressure and temperature of the shower was great!
THE OLD HOUSE
Manager
10/11/2023 at 15:22
Thank you for your review.. will attend to yhe restaurant issues.
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Visited in august 2023
Gutes Hotel für einen Zwischenstop in Kasane. Uns persönlich sind an diesem Ort zuviel Touristen
Visited in august 2023
Apartheid-like service! If you want to go back to the old SA inhospitable days, visit the place!
The owner apparently believes he can look down at his clientele because prices are affordable here. We showed up at 13:30 and we were just turned down by this guy in his fifties saying it’s full and he can’t accept us waiting here! All this without a single word of apologies! We came back 20mn later on purpose and sneaked in as he was not there: all tables were available! Then we sat and ordered while the same guy showed up and instead of welcoming/thanking us to be back, he just said: « ah! you’re back » and laughed. To him, we’re just « poor whites »since we want to eat in his place.
On top of that, a burning smell came out of the kitchen and we waited for our meals more than 40mn. When I asked the waitress why, she said the chef burned the meals! ???? Still without excuse.
Honestly, if you stay in Kasane, better avoid this place although recommended by Lonely Planet. They need learn about hospitality. We’ll try other places this week: keep posted!
The owner apparently believes he can look down at his clientele because prices are affordable here. We showed up at 13:30 and we were just turned down by this guy in his fifties saying it’s full and he can’t accept us waiting here! All this without a single word of apologies! We came back 20mn later on purpose and sneaked in as he was not there: all tables were available! Then we sat and ordered while the same guy showed up and instead of welcoming/thanking us to be back, he just said: « ah! you’re back » and laughed. To him, we’re just « poor whites »since we want to eat in his place.
On top of that, a burning smell came out of the kitchen and we waited for our meals more than 40mn. When I asked the waitress why, she said the chef burned the meals! ???? Still without excuse.
Honestly, if you stay in Kasane, better avoid this place although recommended by Lonely Planet. They need learn about hospitality. We’ll try other places this week: keep posted!
THE OLD HOUSE
Manager
08/26/2023 at 12:30
Dear Reviewer,
Sad to hear about your disappointment and we value you feedback and comment's taken seriously.
We have shared with our team and are committed to improving and addressing the issues.
We sincerely apologize for any inconvenience we may have encountered during your visit.
Safe travels from all of us at The Old House.
One can only presume that excuses and disappointment mentioned above can only relate to your lack of understanding and false accusation of mentioned racism, strange that we both have European bloodlines? something to fall back on without a valid reason, just an excuse and being in the wrong country? This is Botswana.
And honestly to be cheerful is not an offense when welcoming you back, and truly feel sorry for future places you visit and review as noticed.
To be one of the best and recommended places to stay and have a meal took years of dedicated and committed service so find your review very disappointing and very false.
To ensure that we provided great service and turning down customers is not a fist time due to popular demand, your timing was very much out as to return 2 hours later tells you that you were asked politely to try a bit later after the rush hour over lunch.
'keep posted' ? your social media account must be disappointing.
Sad to hear about your disappointment and we value you feedback and comment's taken seriously.
We have shared with our team and are committed to improving and addressing the issues.
We sincerely apologize for any inconvenience we may have encountered during your visit.
Safe travels from all of us at The Old House.
One can only presume that excuses and disappointment mentioned above can only relate to your lack of understanding and false accusation of mentioned racism, strange that we both have European bloodlines? something to fall back on without a valid reason, just an excuse and being in the wrong country? This is Botswana.
And honestly to be cheerful is not an offense when welcoming you back, and truly feel sorry for future places you visit and review as noticed.
To be one of the best and recommended places to stay and have a meal took years of dedicated and committed service so find your review very disappointing and very false.
To ensure that we provided great service and turning down customers is not a fist time due to popular demand, your timing was very much out as to return 2 hours later tells you that you were asked politely to try a bit later after the rush hour over lunch.
'keep posted' ? your social media account must be disappointing.
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Visited in august 2023
Maison très jolie, safari et boat cruise très sympa, par contre pleins de moustiques.
THE OLD HOUSE
Manager
08/22/2023 at 11:55
Thank you for your wonderful review, Safe travels
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Visited in august 2023
Waren hier nur essen.
THE OLD HOUSE
Manager
08/22/2023 at 11:55
Appreciate the kind review :)
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Visited in july 2023
Beautiful, near the river
THE OLD HOUSE
Manager
08/22/2023 at 11:55
Thank you
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Visited in july 2023
I cannot think of a better place I would want to stay in Kasane. A bliss of a hotel, so very cozy and nice, with a pool and a good restaurant, right at the banks of the beautiful river.
THE OLD HOUSE
Manager
08/22/2023 at 11:56
Appreciate the very kind review, wish you a safe travels.
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Visited in may 2023
Clean, cool, comfortable rooms.
Service is good but the food is slow to come out and we were underwhelmed by the flavor (we got pizzas).
There was a ton to see on the river cruise but our pace was quite slow because there was one (very hardworking, informative) person driving, looking for wildlife, and providing information for the whole boat. Suggest 2 people go out.
Service is good but the food is slow to come out and we were underwhelmed by the flavor (we got pizzas).
There was a ton to see on the river cruise but our pace was quite slow because there was one (very hardworking, informative) person driving, looking for wildlife, and providing information for the whole boat. Suggest 2 people go out.
THE OLD HOUSE
Manager
05/28/2023 at 07:51
Thank you for the review.
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Visited in may 2023
Nice food ????
Visited in may 2023
We Loved the old house. Beautiful surrounds, jetty to the river, small but beautifully presented and clean room for us and 2 kids. Although the menu was small, the food at the Restaurant was excellent, fresh and the best we had at any of our southern African accommodation. The staff were lovely, very helpful and efficient. I left 2 mobile phones there and before I could contact them they had contacted me to let me know. They then posted them back to me.
Thank you so much!
Trudy
Thank you so much!
Trudy
THE OLD HOUSE
Manager
05/19/2023 at 10:48
Thank you for the fabulous review.. safe travels
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Visited in may 2023
Very good
Visited in march 2023
It is easy to spot it as it is along the main road and the service is good
THE OLD HOUSE
Manager
03/30/2023 at 09:28
Thank you for the great review.
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Visited in january 2023
Good meals and local brew
THE OLD HOUSE
Manager
01/27/2023 at 07:55
Thank you for the great review..
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Visited in january 2023
Tolle Lage am Chobe, sehr kompetente gamedrives, zu Wasser und per Jeep. Schöne Anlage
THE OLD HOUSE
Manager
01/27/2023 at 07:28
Thank you forcthe kind review.. we glad you enjoyed your stay with us.
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Visited in january 2023
Visite en juillet 2022. Endroit très luxuriant. Très jolie suite. Petit hic sur la restauration mais c'est pas grave vu tout le reste. Safari bateau génial
THE OLD HOUSE
Manager
01/07/2023 at 13:25
Thank you for the kind review
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Visited in january 2023
Very beautiful,cozy,and calm place!
Visited in december 2022
Best pizza in town ..lovely ambiance ..
THE OLD HOUSE
Manager
01/07/2023 at 13:26
???? thank you..
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Visited in november 2022
We had dinner, which was a STD steak house menu , wraps, burgers, pizza, ribs and steak.
Waitress very efficient and steak cooked well .
Owner very rude and un- welcoming even though we had booked a table.
Waitress very efficient and steak cooked well .
Owner very rude and un- welcoming even though we had booked a table.
THE OLD HOUSE
Manager
01/07/2023 at 13:29
Many thanks for the kind review.. as the manger of the establishment i will apologies on my owners behalf.
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Visited in november 2022
Great,, perfect ????
THE OLD HOUSE
Manager
01/07/2023 at 13:29
????
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Visited in october 2022
Best restaurant you will ever find. We love this place.
THE OLD HOUSE
Manager
06/27/2023 at 09:47
Wow, thank you :)
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Visited in august 2022
Traumhaft gelegen, direkt am Choberiver. Die Cruise mit den kleinen Booten ist schöner, weil die bis ans Ufer können. Wir hatten unglaublich schöne Tierbeobachtungen
Visited in august 2022
Carino, per dormire o mangiare e prendere il battello per navigare sul Chobe
Visited in august 2022
Had an amazing breakfast and the best coffee available.
THE OLD HOUSE
Manager
08/09/2022 at 09:17
Thank you for the great review.. safe travels and hope to see you again.. next time try out our Pizza.
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Visited in august 2022
Clean and comfortable rooms. Great service and food. We would gladly stay there again.
THE OLD HOUSE
Manager
08/07/2022 at 08:31
Thank you once again for the opportunity hosting you. Safe travels.
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Visited in july 2022
This is a review of the restaurant.
Food was good (especially ribs), restaurant looks very nice and charming.
Food was good (especially ribs), restaurant looks very nice and charming.
THE OLD HOUSE
Manager
07/28/2022 at 06:35
Appreciate the fantastic review. Travel safe
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Visited in july 2022
Review of the restaurant: the location is for the sunset amazing! Enjoy the food with the view and atmosphere. Service and pricing is totally fair
THE OLD HOUSE
Manager
07/28/2022 at 06:34
Thank you for the kind review. Safe travels
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THE OLD HOUSE
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Es gibt außer Pizza überhaupt keine Angebote für Vegetarier. Als Vegetarier würde ich unbedingt eine andere Unterkunft empfehlen.
Leider sehr enttäuschend zu den tollen Lodges mit hochwertigen Gerichten die wir auf unserer restlichen Reise hatten.