THE OLD HOUSE
Hotel
•
€€
2024
Go there and contact
2024
Recommended
•
2024
Bed and breakfast with a swimming pool and nicely decorated and comfortable rooms with a small terrace.
This old and unmissable address in Kasane was taken over in 2011 by a family from South Africa. From the outside, this guest room looks like a charming and unpretentious English cottage. The six rooms are nicely decorated and quite comfortable. Each room has its own small terrace, the luckiest ones will have a view of the garden. In the flowery garden there is a volleyball court, a tiny swimming pool and the restaurant bar. The souvenir shop offers attractive items, a little less boating than elsewhere.
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About us "THE OLD HOUSE"
Further information
Further information
Opening time and information on THE OLD HOUSE
Double room from 2,000 BWP. Breakfast included.
Owner's Message
The Old House is a small family-run hotel located in Kasane, overlooking the Chobe River.
The perfect place to stay in Kasane and explore the Chobe region.
There is a great atmosphere at the bar in the evening.
The perfect place to stay in Kasane and explore the Chobe region.
There is a great atmosphere at the bar in the evening.
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Members' reviews on THE OLD HOUSE
4.1/5
32 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
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The owner apparently believes he can look down at his clientele because prices are affordable here. We showed up at 13:30 and we were just turned down by this guy in his fifties saying it’s full and he can’t accept us waiting here! All this without a single word of apologies! We came back 20mn later on purpose and sneaked in as he was not there: all tables were available! Then we sat and ordered while the same guy showed up and instead of welcoming/thanking us to be back, he just said: « ah! you’re back » and laughed. To him, we’re just « poor whites »since we want to eat in his place.
On top of that, a burning smell came out of the kitchen and we waited for our meals more than 40mn. When I asked the waitress why, she said the chef burned the meals! ???? Still without excuse.
Honestly, if you stay in Kasane, better avoid this place although recommended by Lonely Planet. They need learn about hospitality. We’ll try other places this week: keep posted!
Sad to hear about your disappointment and we value you feedback and comment's taken seriously.
We have shared with our team and are committed to improving and addressing the issues.
We sincerely apologize for any inconvenience we may have encountered during your visit.
Safe travels from all of us at The Old House.
One can only presume that excuses and disappointment mentioned above can only relate to your lack of understanding and false accusation of mentioned racism, strange that we both have European bloodlines? something to fall back on without a valid reason, just an excuse and being in the wrong country? This is Botswana.
And honestly to be cheerful is not an offense when welcoming you back, and truly feel sorry for future places you visit and review as noticed.
To be one of the best and recommended places to stay and have a meal took years of dedicated and committed service so find your review very disappointing and very false.
To ensure that we provided great service and turning down customers is not a fist time due to popular demand, your timing was very much out as to return 2 hours later tells you that you were asked politely to try a bit later after the rush hour over lunch.
'keep posted' ? your social media account must be disappointing.