DOMAINE JEAN-BAPTISTE ADAM

Unfreundlichste Bedienung, die wir je erlebt haben. Zuerst wollte man nicht deutsch können, dann beim Schimpfen ging es fließend!
Dass man uns bis zum Gehen ignoriert hat, nur nebenbei…

Nous étions venu il y a 2 ans et avons été accueillis par une jeune femme très gentille et avec de bonnes explications, avons adoré le grand cru Kaefferkopf, sommes revenus aujourd'hui et avons été accueillis par un homme beaucoup moins commerciale, à la limite antipathique et désagréable et avons été très déçu. Nous reviendrons en espérant pouvoir avoir le même avis que la première visite pour ne pas rester sur une mauvaise note car les vins sont excellents (un peu cher cela dit).

I recently had the opportunity to visit Jean Baptiste Adam winery in Alsace, and I must say that it was the most disappointing winery experience I’ve ever had. From the moment we walked in, it was clear that this visit would not live up to our expectations.

The staff on duty seemed incredibly cold and unwelcoming. There was no warm greeting, no introduction to the winery or its offerings. Instead, we were handed a wine list without much explanation. When we inquired about the wines, the staff’s responses were brief and lacked enthusiasm. We were left to figure out the wines on our own, with minimal guidance.

To make matters worse, we encountered an uncomfortable and challenging situation during our tasting. We expressed our interest in trying different wines, only to be met with resistance. The staff questioned our preferences and even went so far as to tell us that we were tasting the wines incorrectly. This lack of assistance and the confrontational attitude left us feeling uneasy throughout the process.

As we sampled the wines and realized they didn’t meet our expectations, we decided to leave after trying just a few. However, our departure was not without further confrontation. The staff actually stopped us and challenged us for not making a purchase after tasting the wines. This was a stark contrast to previous winery visits where we were encouraged to explore and enjoy the experience without feeling pressured to buy.

Ultimately, we felt coerced into purchasing a bottle of wine, under the guise that it was the best course of action after tasting. This kind of approach left a sour taste in our mouths, both figuratively and literally. We left Jean Baptiste Adam winery feeling disappointed, uncomfortable, and regretful of our decision to visit.

In my years of exploring wineries, I have never encountered an experience quite like this. It’s unfortunate that what should have been an enjoyable and educational outing turned into a disheartening encounter. I hope that the staff at Jean Baptiste Adam can reflect on their approach and strive to create a more welcoming and customer-friendly atmosphere for future visitors.

Very unfriendly staff. We went into the tasting room with no introduction of the wine. The staff had his attention on other customers while he left us unattended in the room. We found the wine under-whelming however we were forced to make a purchase before we can depart. Overall a very intimating experience and terrible customer service! The staff/receptionist needs to do a much much better job on customer orientation to welcome guests.

Wunderbarer Wein, super nette und professionelle Mitarbeiter!!!