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Members' reviews on SOUTHERN SUN MAPUTO
4.6/5
59 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in november 2023
Good place to have business meetings while having a beer by the pool with view of the beach
SOUTHERN SUN MAPUTO
Manager
11/24/2023 at 05:17
Dear Antonio
Thank you very much for taking your time to rate us at Southern sun. It does mean a lot to us. I have notified management of your comments. We hope that you will be back soon to enjoy the warm vibe our team provides
Kind regards
Southern Sun Maputo team
Thank you very much for taking your time to rate us at Southern sun. It does mean a lot to us. I have notified management of your comments. We hope that you will be back soon to enjoy the warm vibe our team provides
Kind regards
Southern Sun Maputo team
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Visited in november 2023
Checked in to the southern sun and on the same night, my room smelt like a sewage. After calling concierge, we were taken to another room to check and it was even worse. Called back concierge and I was told by whoever I spoke to that what was I expecting. Honestly, judging by the pictures we saw on the website, this was not what I expected. The rooms are run down, the carpet on the hallway dirty, the place smells like damp and wet towels. Truly so disappointing. This isn’t southern sun standards at all.
The hotel needs to shut down for a while to renovate the place. What I paid for was definitely the beach Front view and not the room.
The hotel needs to shut down for a while to renovate the place. What I paid for was definitely the beach Front view and not the room.
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Visited in november 2023
Great hotel.
SOUTHERN SUN MAPUTO
Manager
11/21/2023 at 05:19
Dear Thabo
Thank you kindly for your review
Best regards
Southern Sun Team
Thank you kindly for your review
Best regards
Southern Sun Team
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Visited in november 2023
I'm in two minds to write this review, because we had a fantastic stay back in August on our family holiday. The hotel, the staff, the food, the room, on the whole all were great and it was a really pleasant surprise and felt super plush after 10 days in more rustic Xai-Xai lodgings!
The reason I have given two stars is because, over two months later, the hotel has been unable to refund me the holding deposit they took on my UK debit card when I checked in. I've spoken to reception, to the Financial Controller, all numerous times, but there is simply no urgency in helping me to get my money refunded. They blame the bank, the bank blames them.
The deposit is a relatively small amount. But it does beg the question - should a guest have to be responsible for checking their bank balance to ensure that their deposit has been refunded? I think not.
Come on guys - it's simply unacceptable in this day and age. If you were happy to take my money, be happy to refund it to me
The reason I have given two stars is because, over two months later, the hotel has been unable to refund me the holding deposit they took on my UK debit card when I checked in. I've spoken to reception, to the Financial Controller, all numerous times, but there is simply no urgency in helping me to get my money refunded. They blame the bank, the bank blames them.
The deposit is a relatively small amount. But it does beg the question - should a guest have to be responsible for checking their bank balance to ensure that their deposit has been refunded? I think not.
Come on guys - it's simply unacceptable in this day and age. If you were happy to take my money, be happy to refund it to me
SOUTHERN SUN MAPUTO
Manager
11/16/2023 at 06:58
Good morning Paul
Thank you for replying on the google platform as I have been trying to contact you on your TripAdvisor platform where you posted the same review. Please could you send me an email ([email protected]) so that I may assist you with the issue that you had in August.
Kind regards
John
Thank you for replying on the google platform as I have been trying to contact you on your TripAdvisor platform where you posted the same review. Please could you send me an email ([email protected]) so that I may assist you with the issue that you had in August.
Kind regards
John
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Visited in november 2023
Muito bom recomendo vivamente
SOUTHERN SUN MAPUTO
Manager
11/14/2023 at 05:15
Dear Antonio
Thank you very much for taking your time to rate us at Southern sun. It does mean a lot to us.
I have notified management of your comments.
We hope that you will be back soon to enjoy the warm vibe our team provides
Kind regards
Southern sun Maputo team.
Thank you very much for taking your time to rate us at Southern sun. It does mean a lot to us.
I have notified management of your comments.
We hope that you will be back soon to enjoy the warm vibe our team provides
Kind regards
Southern sun Maputo team.
See the translation
Visited in november 2023
Room a bit grotty (soiled carpet and stained chairs). Food v. poor (COVID19 situation not helping here). Lovely location and general aspect. Certainly not good value for money at the moment. This was always my favourite hotel in Maputo.
Just going back over my reviews today. I notice management never responded - head in sand attitude.
Just going back over my reviews today. I notice management never responded - head in sand attitude.
SOUTHERN SUN MAPUTO
Manager
11/06/2023 at 12:12
Dear Declan
Thank you very much for taking your time to rate us at Southern sun. It does mean a lot to us. I have noticed your last stay with us was back in October 2021. Sorry to hear that you were not happy with the Room and food, I can say to date all has changed and can still be your favorite hotel in Maputo.
I have notified management of your comments.
We hope that you will be back soon to enjoy the warm vibe our team provides
Kind regards
Southern sun Maputo team.
Thank you very much for taking your time to rate us at Southern sun. It does mean a lot to us. I have noticed your last stay with us was back in October 2021. Sorry to hear that you were not happy with the Room and food, I can say to date all has changed and can still be your favorite hotel in Maputo.
I have notified management of your comments.
We hope that you will be back soon to enjoy the warm vibe our team provides
Kind regards
Southern sun Maputo team.
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Visited in november 2023
Excelente localização e ambiente acolhedor e agradável vista para o mar
SOUTHERN SUN MAPUTO
Manager
11/06/2023 at 04:47
Dear Hermenegildo
Thank you kindly for your review
Best regards
Southern Sun Maputo
Thank you kindly for your review
Best regards
Southern Sun Maputo
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Visited in november 2023
Top, top, top...
SOUTHERN SUN MAPUTO
Manager
11/06/2023 at 04:47
Dear Francisco
Thank you kindly for your review
Best regards
Southern Sun Maputo
Thank you kindly for your review
Best regards
Southern Sun Maputo
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Visited in october 2023
Fantastic evening. Food was amazing.
SOUTHERN SUN MAPUTO
Manager
10/30/2023 at 05:27
Dear Next Adventure
Thank you kindly for your review
Best regards
Southern Sun team
Thank you kindly for your review
Best regards
Southern Sun team
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Visited in october 2023
Beautiful view of the Indian Ocean. Safe area, walking distance to good restaurants. Customer service is fantastic.
Visited in october 2023
Classy place to stay, staff super friendly like all Mozambique people, what a lovely nation. Thoroughly enjoyed our stay
Visited in october 2023
Rooms are good. The ambience is very nice room facing the beach. Good experience overall
Visited in october 2023
View from hotel is lovely and service is excellent
Visited in october 2023
Splendid hotel, well situated, great view and professional ????
Visited in october 2023
A comida é óptima ????
Visited in october 2023
Bom buffet
Visited in october 2023
A great pleasure . The buffet is excellent. J'y retournerais avec plaisir.
Visited in october 2023
Once again
An amazing trip and stay...
Thank you
An amazing trip and stay...
Thank you
Visited in october 2023
Experiência muito boa.
SOUTHERN SUN MAPUTO
Manager
10/06/2023 at 06:10
Dear Luciano
Thank you kindly for your great review
Best regards
Southern Sun Maputo
Thank you kindly for your great review
Best regards
Southern Sun Maputo
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Visited in september 2023
Un thé l'après-midi
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Visited in september 2023
C'est un merveilleux exorcisme marin dans l'océan Indien.
Visited in september 2023
Expérience exceptionnelle au Southern Sun Hotel
Mon séjour au Southern Sun Hotel à Maputo a été vraiment exceptionnel. Du début à la fin, l'expérience a été excellente.
Le personnel de cet hôtel se distingue par sa politesse et son professionnalisme. Leur accueil chaleureux et leur volonté de m'aider m'ont permis de me sentir comme chez moi.
La propreté et l'arôme de l'hôtel sont remarquables. Le parfum agréable qui vous accueille dès votre entrée dans la zone de réception, ainsi que les belles fleurs d'orchidées, créent une atmosphère accueillante.
De plus, l'emplacement de l'hôtel est tout simplement incroyable. Dès que vous entrez, vous êtes accueilli avec une vue imprenable sur la mer bleue et sereine. C'est un spectacle à voir.
Je recommande de tout cœur le Southern Sun Hotel à Maputo pour un séjour inoubliable et agréable. C'est un véritable joyau dans cette ville.
Mon séjour au Southern Sun Hotel à Maputo a été vraiment exceptionnel. Du début à la fin, l'expérience a été excellente.
Le personnel de cet hôtel se distingue par sa politesse et son professionnalisme. Leur accueil chaleureux et leur volonté de m'aider m'ont permis de me sentir comme chez moi.
La propreté et l'arôme de l'hôtel sont remarquables. Le parfum agréable qui vous accueille dès votre entrée dans la zone de réception, ainsi que les belles fleurs d'orchidées, créent une atmosphère accueillante.
De plus, l'emplacement de l'hôtel est tout simplement incroyable. Dès que vous entrez, vous êtes accueilli avec une vue imprenable sur la mer bleue et sereine. C'est un spectacle à voir.
Je recommande de tout cœur le Southern Sun Hotel à Maputo pour un séjour inoubliable et agréable. C'est un véritable joyau dans cette ville.
SOUTHERN SUN MAPUTO
Manager
09/17/2023 at 06:18
cher Ben
Merci beaucoup d'avoir pris le temps de nous évaluer à Southern Sun. Cela signifie beaucoup pour nous.
J'ai informé la direction de vos commentaires.
Nous espérons que vous reviendrez bientôt pour profiter de l'ambiance chaleureuse que notre équipe vous offre.
Cordialement
L'équipe du soleil du sud de Maputo.
Merci beaucoup d'avoir pris le temps de nous évaluer à Southern Sun. Cela signifie beaucoup pour nous.
J'ai informé la direction de vos commentaires.
Nous espérons que vous reviendrez bientôt pour profiter de l'ambiance chaleureuse que notre équipe vous offre.
Cordialement
L'équipe du soleil du sud de Maputo.
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Visited in september 2023
Personnel sympathique, superbes vues et sélection de repas.
SOUTHERN SUN MAPUTO
Manager
09/14/2023 at 06:02
Chere Sarah
Merci bien pour votre avis
Cordialement
Équipe Soleil du Sud
Merci bien pour votre avis
Cordialement
Équipe Soleil du Sud
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Visited in september 2023
Spectaculaire, nous sommes restés chez vous 5 jours et super top. Sous tous les aspects
Visited in september 2023
Bel emplacement. L'hôtel et tout le reste sont satisfaisants. Le bâtiment a un joli style rétro bien entretenu. Il y a un bureau de change à l'intérieur de l'hôtel si vous avez de l'argent liquide.
Ce qui est bizarre, c'est que je suis ici depuis un jour maintenant et personne ne se baigne au bord de la plage même si les conditions météorologiques sont bonnes.
Ce qui est bizarre, c'est que je suis ici depuis un jour maintenant et personne ne se baigne au bord de la plage même si les conditions météorologiques sont bonnes.
SOUTHERN SUN MAPUTO
Manager
09/10/2023 at 06:23
Cher Thabang
Merci beaucoup d'avoir pris le temps de nous évaluer à Southern Sun. Cela signifie beaucoup pour nous.
J'ai informé la direction de vos commentaires.
Nous espérons que vous reviendrez bientôt pour profiter de l'ambiance chaleureuse que notre équipe vous offre.
Cordialement
L'équipe du soleil du sud de Maputo.
Merci beaucoup d'avoir pris le temps de nous évaluer à Southern Sun. Cela signifie beaucoup pour nous.
J'ai informé la direction de vos commentaires.
Nous espérons que vous reviendrez bientôt pour profiter de l'ambiance chaleureuse que notre équipe vous offre.
Cordialement
L'équipe du soleil du sud de Maputo.
See the translation
Visited in september 2023
Nous sommes allés au restaurant buffet qui était très bon.
SOUTHERN SUN MAPUTO
Manager
09/03/2023 at 12:47
Cher Luigi
Merci beaucoup d'avoir pris le temps de nous évaluer à Southern Sun. Cela signifie beaucoup pour nous.
J'ai informé la direction de vos commentaires.
Nous espérons que vous reviendrez bientôt pour profiter de l'ambiance chaleureuse que notre équipe vous offre.
Cordialement
L'équipe du soleil du sud de Maputo.
Merci beaucoup d'avoir pris le temps de nous évaluer à Southern Sun. Cela signifie beaucoup pour nous.
J'ai informé la direction de vos commentaires.
Nous espérons que vous reviendrez bientôt pour profiter de l'ambiance chaleureuse que notre équipe vous offre.
Cordialement
L'équipe du soleil du sud de Maputo.
See the translation
Visited in august 2023
Petit-déjeuner farci.
SOUTHERN SUN MAPUTO
Manager
08/24/2023 at 14:05
Chère Saméra,
Merci bien pour votre avis
Cordialement
Équipe Soleil du Sud
Merci bien pour votre avis
Cordialement
Équipe Soleil du Sud
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Visited in august 2023
Bon endroit pour travailler, avec vue sur l'océan.
SOUTHERN SUN MAPUTO
Manager
08/22/2023 at 08:25
Chère Miss Fun Vente
Merci bien pour votre avis
Cordialement
Équipe Soleil du Sud
Merci bien pour votre avis
Cordialement
Équipe Soleil du Sud
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Visited in august 2023
Juste incroyable ????
SOUTHERN SUN MAPUTO
Manager
08/20/2023 at 06:00
Cher Kisiiwood
Merci pour votre super avis
Cordialement
L'équipe du soleil du sud
Merci pour votre super avis
Cordialement
L'équipe du soleil du sud
See the translation
SOUTHERN SUN MAPUTO
Go there and contact
+258 21 495050
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Thank you kindly for your review. We Appreciate it.
Best regards
Southern sun Team