RESIDENCIAL SANTA MARIA
Hotel
•
€€
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+238 261 43 37
I am the owner
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Click here
2024
Recommended
•
2024
Clean rooms with private bathroom, hot water, air conditioning and TV, in a newly created hotel with no special charm. Rather expensive compared to delivery. Nice view from the breakfast room and the terrace.
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Members' reviews on RESIDENCIAL SANTA MARIA
3.5/5
33 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in august 2023
Top
Visited in august 2023
Petit déjeuner correct. Chambre propre. Peu de conseils à l'accueil malgré plusieurs jours passés sur l'hôtel. Nous avons préféré gérer le transfert vers Tarrafal en automne.( Le prix proposé par l'hôtel était exhorbitant).
Visited in august 2023
Propre et en plein centre ville
Visited in july 2023
Belle hôtel très bien placé et confortable.
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I must commend the professionalism and kindness of the receptionists at both Santa Maria and Deluxe. However, I encountered challenges with the hotel's management, which I found to be unprofessional. I had initially planned to stay for two nights before a scheduled trip. Unfortunately, my travel plans changed within the first day, and I realized I couldn't stay the second night. I approached the hotel management and politely explained my situation, requesting a refund (second night). Regrettably, I was informed that there is a no-refund policy, and there seemed to be no willingness to assist me.
I'm uncertain if this experience had any relation to my status as a local immigrant, as I felt a lack of respect in their approach. It is my belief that, had the situation involved a Portuguese guest, a resolution might have been found and readily. I travel extensively to Cape Verde and other countries, and I have had the opportunity to stay at various hotels. I can confidently assert that there are many other hotels in Praia with superior management and a more favorable customer experience.
This was my first experience with this hotel, and I am hesitant to consider future stays. I hope this feedback contributes to improving customer relations and experiences.