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Members' reviews on RESIDENCIAL SANTA MARIA
3.5/5
33 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
RESIDENCIAL SANTA MARIA
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Accès facile et rue piétonne en façade. pour le reste, les prestations et le service son très très basique. Peu d'attention pour les clients. Restaurant à déconseiller. Bref une ou 2 nuits grand max pour faire le tour de la question...
I must commend the professionalism and kindness of the receptionists at both Santa Maria and Deluxe. However, I encountered challenges with the hotel's management, which I found to be unprofessional. I had initially planned to stay for two nights before a scheduled trip. Unfortunately, my travel plans changed within the first day, and I realized I couldn't stay the second night. I approached the hotel management and politely explained my situation, requesting a refund (second night). Regrettably, I was informed that there is a no-refund policy, and there seemed to be no willingness to assist me.
I'm uncertain if this experience had any relation to my status as a local immigrant, as I felt a lack of respect in their approach. It is my belief that, had the situation involved a Portuguese guest, a resolution might have been found and readily. I travel extensively to Cape Verde and other countries, and I have had the opportunity to stay at various hotels. I can confidently assert that there are many other hotels in Praia with superior management and a more favorable customer experience.
This was my first experience with this hotel, and I am hesitant to consider future stays. I hope this feedback contributes to improving customer relations and experiences.
Mais l’hôtel est juste médiocre.
Internet estável!
Expérience médiocre
Wi-Fi inexistant
Mitten im Zentrum bzw. der Fußgängerzone und auf kürzestem Weg zum Airport. Sollte der über die Unterkunft bestellte Transfer ab Airport nicht erscheinen, fahren die wartenden Taxen auch zum selben Preis.
Freundlicher Empfang auch um 1 Uhr nachts.
Hatten vollausgestattetes Doppelzimmer mit Balkon oberhalb der Sitzterasse.
Ab spätestens 22 Uhr friedliche Ruhe.
Das Frühstück recht umfangreich. Das Service ist schwer bemüht das Buffet nachzufüllen, was natürlich nicht von einer auf die nächste Minute gelingt.
Nicht zu empfehlen !
Ganz ehrlich: ne Bumsbude !
-clean rooms. They really put an effort in keeping the place clean.
-comfy beds.
-the location: it's in the plateau, so very close to restaurants and cafes.
The bad:
-zero noise isolation. We could hear everything that was going on with the other guests. Particularly annoying if there were late arriving guests or early departing guests.
-the room was so small we could barely move (despite having paid for a "suite". It had one tiny window facing a inside yard, so almost no natural light.
-the breakfast is not very good. They don't bother to keep it warm, so by 9 am you have cold scrambled eggs and sausages. "Juice" is fake powder drink.
-wifi isn't very stable.
-you have to pay extra if you want drinking water.
For the price we payed, I feel that we should have got a way better deal. But we know now for the next time.
Chambres standard
Nous avons été boire une consommation ce matin chez vous le personnel était souriant accueillant sympathique merci pour leur gentillesse et leur professionnalisme
Accueil moyen je confirme, selon qui accueille.
Grande chambre, propre, confortable, très bonne literie.
Salle de bain toute petite et pas très confortable (les toilettes collés à la douche)
Petit déjeuner sous forme de buffet avec du choix.
Bon rapport qualité / prix
Agradecemos pelo comentário.
Esperamos voltar a lhe acolher brevemente.
Melhore cumprimentos.