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Members' reviews on AKUREYRI - BERJAYA ICELAND HOTELS
4.3/5
65 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
AKUREYRI - BERJAYA ICELAND HOTELS
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Normally, I'd let this go but I was so tired and in need of a shower so I approached the agent again, where I was told quite rudely, that the room was simply not ready.
Without caring to investigate further, I changed in the lobby washroom and went about my day.
Customer service was very much inexistant. And as for the rooms, there were cheeky signs pointing out to how the washroom was small and how better it would be to hang out in the lobby (?!). There were no closets, and it was pretty much a closet with a twin bed at the end of the room against the 3 walls. This could be the way things are, and perhaps I am out of my cultural gauge, but I am sure you can do better than this hotel, as certainly this wasn't the cheapest of the options around.
We had a good diner in the restaurant
Adding a refrigerator will make it even better
The room was a good size and had coffee maker and an electric kettle with tea. There were L’Occitane products in the shower, which was a nice treat.
I deducted a star because the bathroom was smelly- I think the drain was clogged because the shower drained really slowly. The room was also super stuffy and hot- but only one window opened and between the bugs and the noise from the people in the hot tubs, it wasn’t ideal. I didn’t sleep well at all, which was a shame because the bed was comfortable.
Das Bistro/Bar war eine Enttäuschung. Das Personal in der Bar hat uns völlig ignoriert, diese haben wir auch verlassen. Im Bistro war der Service auch schlecht. Keine Nachfragen, Tisch wurde nicht abgeräumt. Die Waffel war nicht frisch gemacht, überhaupt denke ich, es war alles Convenience.
Yleinen viihtyisyys/miljöö: 5 (todella siisti ja mukavasti sisustettu hotelli, yllätyksenä myös lämpimät pienet ulkoaltaat, jotka kuuluivat hintaan, joissa oli mukava rentoutua päivän jälkeen)
Huone kokonaisuutena: 4 (toimiva perhehuone, ei mikään ylellinen)
Sänky: 5
Kylpyhuone/wc: 4 (kohtalaisesti laskutilaa, kahden lapsen kanssa matkustaessa uikkarit ja pyyhkeet mahtuvat kuivumaan juuri ja juuri)
Sijainti: 4
Siisteys: 5
Aamupala: 4 (varsin kattava valikoima eri tuotteita, useamman yön täällä asuessa olisi kaivannut pientä vaihtelua, myös espressopohjaiset kahvit olisi olleet plussaa)
5 erinomainen; 4 hyvä; 3 keskiverto; 2 huono; 1 surkea