Avis MALMAISON : découvrez les avis internautes sur ce lieu

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Members' reviews on MALMAISON

4.1/5

14 reviews

Value for money

Location

Cleanliness

Setting / ambience

Service

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Tony B.

Visited in april 2024

Friendly staff, really comfortable bed and breakfast was good and plentiful. Would stay there again.

Dean K.

Visited in march 2024

A nice hotel but that’s to be expected in its location. Service was good the room could have done with a vacuum but other than that it was tidy, clean and in good repair.

Kashish S.

Visited in march 2024

I had the most wonderful time at Malmaison. The rooms can be a bit small for liking but the staff was highly supportive to take care of any need. Round the clock, I got the best support from Victor, Dan and Francesca who went above and beyond to help us even after the day we had left the hotel. Thanks!

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Flávio L.

Visited in march 2024

I WORKED IN malmaison

Jessica B.

Visited in march 2024

If you're visiting the City, the Malmaison is well-located, close to the Barbican and Farringdon tube stations (with the latter giving direct access to Heathrow via the Elizabeth line). The rooms are cozy and comfortable, with enough room to sleep, work and read. The building is old and sometimes it shows; both elevators were out of order for a few hours during my stay, but there are rooms on the ground floor for guests with mobility concerns. The staff were pleasant and helpful, answering my questions and storing my bag before check-in and after check-out. I'll certainly consider it for my next business trip to London.

Wanlin W.

Visited in march 2024

There's a super rude guy working at the front desk. We went to the hotel to retrieve our luggage after checking out, went in the dining room where they were stored, expecting to find a staff member there to help (as there was someone in there when we were asked to put our bags there in the morning). The room turned out to be empty so we took our luggage and were about to leave.. when this man showed up and started to tell us off because we were there to get OUR OWN BAGS. It was a very upsetting situation where he had to first assume we were bad people to be THAT RUDE to us. We didn't pick a lock, it wasn't a private storage room, and it's not our fault that no one was there to look after people's luggage. Despite his "concern", he didn't end up checking our luggage tags when I offered them to him, so what's with all the fuss?? At least be consistent with your act.

Julia B.

Visited in march 2024

Absolutely loved my stay! The interior design is incredible. Stayed with my best friend for international women’s day and Adrian was massive help to us ????????????

Luke M.

Visited in march 2024

Great hotel, good location in the city. Staff and service on the low side it is very much a self serve feel. Sadly the lifts were out for a part of our stay not like anyone seemed to think that was not a massive issue for a hotel.
Overall normally location is so handy it overcomes the short comings.

Rowan M.

Visited in february 2024

An amazing hotel with lovely staff - Victor on the front desk was very kind and helpful.

Dali L.

Visited in february 2024

Victor can be very brusque at the front desk. You may feel like you walked into a hostile environment at first. Once you get used to him he is not so bad, a character for sure, meticulous, verbose, but harmless. There was an inflexibility about the place. You will be called in your room at 11am if you haven’t checked out yet. The rooms are ok, a little tired but ok. The highlight of this hotel is its location.

Carrie R.

Visited in february 2024

Beautiful hotel. Room was lovely and decorated so romantically for valentine's.
Staff were exceptional and couldn't do enough to help, especially Victor at the front desk.
Breakfast was a bit of a pricey extra but most definitely worth it.
I highly recommend!

Sally P.

Visited in february 2024

Enjoyed cocktails and dinner. Very helpful and attentive staff. Compliments to chef for his food delivery.
Good selection of wine.

Gaming A.

Visited in february 2024

Victor, the receptionist at Malmaison Hotel in London, is an absolute gem! From the moment I stepped through the door, his warm welcome and exceptional hospitality set the tone for a wonderful stay. Not only did he efficiently check me in, but he also took the time to offer recommendations for nearby attractions and restaurants, enhancing my experience in London. The breakfast at Malmaison was truly amazing, with a delicious spread that catered to every palate. The superb rooms were not only stylish and comfortable but also impeccably clean, providing a relaxing retreat after a day of exploring the city. And let's not forget the unbeatable location, making it easy to access all the sights and sounds of London. Victor's professionalism and attention to detail truly made my stay memorable, and I can't wait to return to Malmaison Hotel for another delightful experience.

King regards,
Ant Birmingham