PALMERAIE HOTELS & RESORT
Hotel
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+212 6 69 16 37 95
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2024
Recommended
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2024
For an unforgettable stay, the Palmeraie Hotels & Resorts offers six different forms of accommodation: Suites, villas, rooms in the heart of golf, and appart'hotels. This complex includes the Palm Golf Palace, the Golf Pavilion, the Garden of Atlantis, the Palm Garden and Secret Garden in order to meet all the expectations of luxury.
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Members' reviews on PALMERAIE HOTELS & RESORT
3.5/5
8 reviews
Value for money
Location
Cleanliness
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Service
The best at Marrakech and around
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Tout d'abord, je remercie le personnel de la réception, digne de grands hotels et le +++ c'est que ne font pas de différence entre un marocain (j'ai appréciée)et un étranger ,les mentalités ont bien changé et c'est parfait.
Liked · Mohammed (driver) and the receptionist(Hammad)
Disliked · Foul smell in the apartment on the first day.
Furniture and fittings are dated.
Needs huge improvement.
Behaviour of the staff and expectation of tips.
Checkout procedure was disgraceful and disrespectful.
*******************CHECKOUT DAY*****************
The receptionist Abdul and his manager omari are highly unfit for their roles. They harrassed my family at the checkout process to extract money saying their towels are missing. We told him we didn't even use their towels in the first place. He got aggressive. We showed our luggage and the guy didn't even apologise for thr behaviour. Racket of people to extract money at the checkout process by stressing customers in an hurry to get to airport. Then suddenly they started blaming the cleaning ladies.
We don't use their towels as we don't know how they are washed. We always use our own towels. Its not worth it.
PLEASE AVOID THIS RESORT. I HOPE THIS COMMENT REACHES MANAGEMENT OR OWNERS. THEY NEED TO KNOW HOW THEIR STAFF IS WORKING.