GRACIA GARDEN BARCELONA ^{* *}

Complete scam. Don’t know how this establishment continues to function properly given the lies, no customer service, no empathy, no organisation whatsoever. Here’s my honest experience at this “hotel” September 2022. My friend and I had booked a room four months in advance and were really looking forward to our first trip in Spain but it all went downhill the moment we arrived at this so called “business “. We were denied checking in due to the hotel “closing down” in the next few days and the manager who introduced herself as Christina informed us Booking had contacted us before via emails which we never received. By now it was 10pm and we were left with no place to spend the night. Christina said she would put us up for the night without any charges after admitting their part in the misunderstanding and wanting to compensate at least a bit. However, the next morning we received a bill for our one night stay with the amount we were going to be charged for the night that was supposed to be complementary for the hell we experienced. Booking customer support luckily guaranteed a refund but even that wasn’t going to be realized by the following week. We were lucky enough to have the funds and means to book a new place right away, however not everyone is as lucky and people usually have limited funds and travel budgets they want to stick to. I cannot begin to imagine how one would manage in such situation. I also still cannot comprehend how a “good” hotel can leave its clients out on the street especially people who are strangers to both the city and the country. As is obvious, the hotel never did close down. I know this is a lengthy review but I hope it can be used as a warning to other people considering to stay at this establishment. Stay away.

Отель в своевременном дизайне.Чистота.Есть уютный внутренний дворик.Угощают кофе.

Excelente lugar y servicio, en el corazón alegre de Barcelona GRACIA, son PetFriendly y son muy amables, las habitaciones super cómodas y amplias, el lugar es perfecto para nómadas y trabajadores digitales, el coworking super equipado y tranquilo. GRACIAS

Es un hotel muy comodo y sus trabajadores son muy atentos.

Gran establecimiento, limpio y de buen servicio