BOUTIQUE-HOTEL - CAS XORC ^{* * * * *}

Would definitely not call this a luxury resort and would rate the stay a zero if we could but feel it is imperative others are made aware of the unhygienic conditions of our stay.
To clarify, on the first night of our stay at around 12am we both broke out in hives and an itchy rash. When inspecting the bed we found what can only be described as bed bugs , to which when we ran our hands over them, they squashed into little blood spots on the bed covers. (I have pictures which were shown to the hotel and booking.com).

We informed the lady working at the reception desk who came and saw the situation and switched our room. She did state that dogs are able to stay in the rooms and have done recently so said it could be a flea?- which was just unacceptable for a luxury retreat.

We had to repack all of our belongings at 12am and move them into the other room which was a massive inconvenience. Furthermore, the rashes persisted into the night so we were deeply uncomfortable and as a consequence of the events found it really difficult to sleep even in the new room due to being itchy and greatly anxious that something was in the bed.

The following morning, we chose not to discuss the events in light of trying our best to somewhat enjoy the rest of our stay and assumed this would be discussed on checkout. However to my surprise when checking out this was not mentioned at all, when I bought this up there was surprise and the staff said that we had been ‘upgraded rooms’. I informed her firstly we were never made aware of the room upgrade as at the midnight we were switched we were just told our room could be changed and secondly this is not an acceptable resolution.

Simply, our entire first night of the stay was ruined by what can only be described as an unhygienic oversight from the hotel.

When we tried to contact the hotel and booking.com making them aware of this- booking.com were most helpful and confirmed how totally unacceptable and unhygienic this was and offered their own resolution however the hotel customer staff were nothing short of rude and arrogant.

Within their communication about this situation the hotel made up entirely false and fabricated claims of things we hadn’t said; which makes me question their honesty and integrity as a resort and I I was deeply disappointed by its unhelpful and somewhat accusatory tone. They constantly mentioned how we had booked the cheapest room in the resort. Their repeated references to the cost of our room, and numbers were both offensive and misplaced. We paid the sum they perceive as "cheap" for a standard and sanitary room regardless of the cost. We did not stay in the resort free of charge and chose to spend our hard earned money with yourselves, aiming for a luxury break.

In short- I could never recommend this stay to anyone who wants to stay somewhere even remotely hygienic sleeping arrangement and the service afterwards is nothing short of derogatory and arrogant. I have stayed at many ‘luxury’ stays and to even label our experience as anything comparable would be dishonest.

La comida del restaurante es alucinante, bueniiiiiisima. El trato súper bueno y el ambiente precioso.
Para una ocasión especial.

The road to the restaurant/hotel is really narrow and steep. Besides, the parking is very small. We immediately went back once we’ve arrived, because we thought it’s too dangerous to go back in the dark. Other than that, friendly people and nice view.

Beautiful place????????

Dreamy vacation place, adults only, nestled in the mountains close to Deia and Soller. Outstanding grounds, especially the beautiful garden and pool area. The Finca hotel itself provides a luxurious yet relaxed experience with excellent food, nice and attentive staff and well equipped rooms.