HILTON MALTA * * * * *
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2024
Recommended
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2024
The hotel is located in the heart of the tourist complex of Portomaso, a great Maltese pride. Superb marina, shops, restaurants… The great luxury is at the meeting combining traditional comfort and modernity. The rooms have superb views from their terraces. The equipment is impressive: three outdoor pools surrounded by trees, two children's pools, indoor swimming pool, private beach club offering many nautical activities, fitness centre (gym, care, saunas…), golf, climbing or horse riding. Many Mediterranean restaurants, grills and especially the excellent Royal Thai Blue Elephant very famous for its oriental cuisine. The Bottega del Vino will also be appreciated (Italian specialities).
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Members' reviews on HILTON MALTA
4.5/5
135 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in november 2023
Was soll ich sagen: einer unserer besten Aufenthalte in einem Hotel des Hilton Markenportfolios. Großzügig angelegt mit großer Poolanlage, zwei Bars, zwei Restaurants und einer tollen Executive Lounge. Als Hilton Honors Diamond erhielten wir ein Upgrade auf ein Terrace Spa Zimmer (mit eigenem Whirlpool auf der großen Terrasse), Zugang zur Executive Lounge und Frühstück. Wenn es etwas zu kritisieren gibt, dann drei Kleinigkeiten:
a) das Bett war entweder nicht korrekt montiert oder schon alt und morsch. Jede Bewegung auf dem Bett mache großen Lärm, als würde das Bett zusammenbrechen. Und das obwohl die Matratze absolut gut war. Da muss nachgebessert werden .
b) Hunde im Hotelzimmer? Ist das wirklich nötig? Direkt im Zimmer über uns war ein Hund mit untergebracht, dessen lautstarkes Bellen uns wachhielt. Dazu wurde er wohl tagsüber auf dem Balkon alleine gelassen, was ebenfalls zu Dauer-Bellen führte....das sollte im 5-Sterne-Hotel nicht sein. Oder vielleicht in einem gesonderten Flügel, wo nur Hundebesitzer untergebracht sind.
c) die Ausbildung der Servicekräfte (beim Frühstück). Zuerst nach dem - nicht leeren - Teller oder Glas greifen und dann fragen, ob man fertig ist - so geht es nicht. Wer will dann schon weiter essen, wenn das Geschirr angetatscht würde...
Ansonsten fühlten wir uns gut umsorgt und jederzeit willkommen. Und ja, wir kommen gerne wieder!
a) das Bett war entweder nicht korrekt montiert oder schon alt und morsch. Jede Bewegung auf dem Bett mache großen Lärm, als würde das Bett zusammenbrechen. Und das obwohl die Matratze absolut gut war. Da muss nachgebessert werden .
b) Hunde im Hotelzimmer? Ist das wirklich nötig? Direkt im Zimmer über uns war ein Hund mit untergebracht, dessen lautstarkes Bellen uns wachhielt. Dazu wurde er wohl tagsüber auf dem Balkon alleine gelassen, was ebenfalls zu Dauer-Bellen führte....das sollte im 5-Sterne-Hotel nicht sein. Oder vielleicht in einem gesonderten Flügel, wo nur Hundebesitzer untergebracht sind.
c) die Ausbildung der Servicekräfte (beim Frühstück). Zuerst nach dem - nicht leeren - Teller oder Glas greifen und dann fragen, ob man fertig ist - so geht es nicht. Wer will dann schon weiter essen, wenn das Geschirr angetatscht würde...
Ansonsten fühlten wir uns gut umsorgt und jederzeit willkommen. Und ja, wir kommen gerne wieder!
HILTON MALTA
Manager
11/15/2023 at 10:00
Dear Mr Kuhl
Thank you very much for your review, and for rating us so highly! We are delighted that you enjoyed your stay at the Hilton Malta generally, and that our team members made you feel welcome and cared for.
We are disappointed to have fallen short of your expectations in some ways. Of course we are sorry that you found your bed uncomfortable as a result of the noise it was making. Please do reach out to our team members if you should have a room-related issue during a future visit, as we are always happy to provide solutions/alternatives to ensure our guests are comfortable in their rooms. Our Maintenance team will investigate this and make the necessary adjustments very shortly.
Likewise, while our hotel is Pet-Friendly, we do have a Pets Policy, and appreciate pet-owners' support in ensuring the pet does not disturb other guests. We would have been happy to discuss this with the pet owner in the room above yours, so please let us know of any such issue in future, and we shall gladly assist.
Finally, we thank you for your feedback regarding our service at breakfast. Your comments have been shared with the Breakfast team so we can look into re-training for our newer team members especially. We appreciate your bringing this issue to our attention.
It is a pleasure to hear that you plan to return to our hotel one day. We look forward to welcoming you back, to thanking you again for your loyalty to Hilton, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Thank you very much for your review, and for rating us so highly! We are delighted that you enjoyed your stay at the Hilton Malta generally, and that our team members made you feel welcome and cared for.
We are disappointed to have fallen short of your expectations in some ways. Of course we are sorry that you found your bed uncomfortable as a result of the noise it was making. Please do reach out to our team members if you should have a room-related issue during a future visit, as we are always happy to provide solutions/alternatives to ensure our guests are comfortable in their rooms. Our Maintenance team will investigate this and make the necessary adjustments very shortly.
Likewise, while our hotel is Pet-Friendly, we do have a Pets Policy, and appreciate pet-owners' support in ensuring the pet does not disturb other guests. We would have been happy to discuss this with the pet owner in the room above yours, so please let us know of any such issue in future, and we shall gladly assist.
Finally, we thank you for your feedback regarding our service at breakfast. Your comments have been shared with the Breakfast team so we can look into re-training for our newer team members especially. We appreciate your bringing this issue to our attention.
It is a pleasure to hear that you plan to return to our hotel one day. We look forward to welcoming you back, to thanking you again for your loyalty to Hilton, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
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Visited in november 2023
Bel hôtel avec prestation de qualités chambre assez grande avec tout ce que l on attend d un 5 étoiles piscine agréable petit déjeuner moyen rien d exceptionnel rien en plus pas de « spécialité »
Le sable mis à côté de la piscine pour faire comme si il y avait une plage très mauvaise idée il y en a partout dans la piscine
Les transat sont collés les uns aux autres ( nous y étions début août )
Dommage que le quartier où il est situé soit très sale pas agréable pour se balader surtout avec des enfants en bas âge bcp de clubbeurs de bruit
Ne passez pas par l hôtel pour les excursions nous avons eu une maivaise expérience on propose des excursions inadaptées à des enfants à une famille avec enfants la commerciale ne connaît pas ce dont elle parle
Elle propose une sortie en bateau avec traversée de 45mn alors que c était 2 fois plus à l aller et idem au retour pas sérieux je crois qu elle s appelait Anne
Le sable mis à côté de la piscine pour faire comme si il y avait une plage très mauvaise idée il y en a partout dans la piscine
Les transat sont collés les uns aux autres ( nous y étions début août )
Dommage que le quartier où il est situé soit très sale pas agréable pour se balader surtout avec des enfants en bas âge bcp de clubbeurs de bruit
Ne passez pas par l hôtel pour les excursions nous avons eu une maivaise expérience on propose des excursions inadaptées à des enfants à une famille avec enfants la commerciale ne connaît pas ce dont elle parle
Elle propose une sortie en bateau avec traversée de 45mn alors que c était 2 fois plus à l aller et idem au retour pas sérieux je crois qu elle s appelait Anne
HILTON MALTA
Manager
11/13/2023 at 14:37
Dear Nadda Lam
Thank you very much for your review, and for rating us so highly! We are delighted that you and your family enjoyed your stay at the Hilton Malta generally, and that our team members made you feel welcome and cared for.
We thank you for your feedback regarding our main pool and the sandy area next to Aquabar; of course we vacuum our pools regularly but during the busy August days we appreciate that the sand may get into the pool until we get the opportunity to clean it in time for the following day's activity.
We appreciate also your remarks regarding the excursions, and we shall obtain more detailed information from the providers that we can then share with our guests.
We hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Thank you very much for your review, and for rating us so highly! We are delighted that you and your family enjoyed your stay at the Hilton Malta generally, and that our team members made you feel welcome and cared for.
We thank you for your feedback regarding our main pool and the sandy area next to Aquabar; of course we vacuum our pools regularly but during the busy August days we appreciate that the sand may get into the pool until we get the opportunity to clean it in time for the following day's activity.
We appreciate also your remarks regarding the excursions, and we shall obtain more detailed information from the providers that we can then share with our guests.
We hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
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Visited in november 2023
Sehr guter Service, hübsches Hotel mit allen Annehmlichkeiten in guter Lage. Das Frühstücksbuffet ist reichhaltig, die Restaurants erstklassig. Sehr zu empfehlen.
HILTON MALTA
Manager
11/13/2023 at 14:01
Dear Daniel
Thank you very much for your review, for rating us so highly, and for recommending us to other visitors! We are delighted that you enjoyed your stay at the Hilton Malta, and that our team members made you feel welcome and cared for.
We hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
Thank you very much for your review, for rating us so highly, and for recommending us to other visitors! We are delighted that you enjoyed your stay at the Hilton Malta, and that our team members made you feel welcome and cared for.
We hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta
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Visited in november 2023
We coming to Hilton quite sometimes for a lounge. But this time we came here for staycation, It was so nice to stay in here. We stayed with baby and indoor pool was really nice place to play with baby. (Outdoor pool was a bit cold in middle of Novemeberl. We liked breakfast too. But only one thing that really bothered me and gave me a hard time the whole time was this very strong chlorine(?) smell in the room. It got worse when i turned on AC. The whole room was full of this VERY STRONG chemical smell. It made me sick a bit at the end. I was gonna complaining but i didnt, cuz it was late time for me to do that and I was so tired and we only stay 1 day. So we had to open the balcony door over the night to reduce smell. But it never went away. I still feel a bit sick my nose and throat. We live nearby, so we will come back for sure cuz we love hilton but not sure about staying here overnight cuz it gave me a nightmare of chlorine smell.
HILTON MALTA
Manager
11/13/2023 at 14:10
Dear Yuna
Thank you very much for your rating. We are delighted that you and your family enjoyed your stay at the Hilton Malta generally, though of course we are disappointed to hear that you were disturbed so strongly by the chemical odour in your room.
Please do reach out to our team members if you should have a room-related issue in future - we are always happy to offer solutions or alternatives to ensure our guests are entirely comfortable in their rooms. It is likely to have been the odour of the cleaning products we use in our rooms and bathrooms, but we would be pleased to use an odourless product in your room in order that you should have the totally relaxing experience we would wish for you.
It is a pleasure to hear that you would be happy to return to our hotel one day. We look forward to welcoming you back, and to having another opportunity to provide you with a truly enjoyable experience.
Kind regards
Rachel - Hilton Malta
Thank you very much for your rating. We are delighted that you and your family enjoyed your stay at the Hilton Malta generally, though of course we are disappointed to hear that you were disturbed so strongly by the chemical odour in your room.
Please do reach out to our team members if you should have a room-related issue in future - we are always happy to offer solutions or alternatives to ensure our guests are entirely comfortable in their rooms. It is likely to have been the odour of the cleaning products we use in our rooms and bathrooms, but we would be pleased to use an odourless product in your room in order that you should have the totally relaxing experience we would wish for you.
It is a pleasure to hear that you would be happy to return to our hotel one day. We look forward to welcoming you back, and to having another opportunity to provide you with a truly enjoyable experience.
Kind regards
Rachel - Hilton Malta
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Thank you very much for rating our hotel! We are delighted that you enjoyed your visit to the Hilton Malta generally, though we are disappointed to have fallen short of your expectations with regard to our service at the restaurant. Your feedback has been shared with the team, and will help us take steps to improve our performance.
We hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many enjoyable experiences.
Kind regards
Rachel - Hilton Malta