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Members' reviews on AX THE PALACE
4.6/5
45 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
AX THE PALACE
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Breakfast had plenty of options in everything so everyone should be able to find something for themselves.
Indoor swimming pool had a bit cold water and sauna didn't have the bucket to put the water in for throwing to sauna stove.
Thank you for the great hospitality and amazing stay! Special thanks to Andrew, the night manager.
We will be back soon! ????
We wish to extend our thanks for the excellent review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about the food and service are appreciated. We are glad we could full fill your requirements.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
Staff molto molto gentile
Colazione per chi ama il salato.
In una posizione leggermente defilata.
We wish to extend our thanks for the review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about our staff are appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
Perfekte Lage, kurze Wege, was will man mehr.
We wish to extend our thanks for the encouraging review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Your kind comments are greatly appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send our best regards,
Ludgarda Schembri
Manager – Online Reputation
We wish to extend our thanks for the excellent review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Your kind comments are greatly appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
We wish to extend our thanks for the excellent review.
It is a pleasure to read that our efforts have helped to yet again tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Your kind comments are greatly appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
Hervorragende Küche.
We wish to extend our thanks for the review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about the cuisine are appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
We wish to extend our thanks for the excellent review as well as rating.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Your kind comments are greatly appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
A big GRAZZIE for the excellent review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about the breakfast and staff are appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards and belated birthday wishes from Malta,
Ludgarda Schembri
Manager – Online Reputation
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your dining experience a successful and memorable one.
Especially your comments about our staff are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send our regards,
Ludgarda Schembri
Manager – Online Reputation
A big GRAZZIE for the excellent review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about our staff are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
We wish to extend our thanks for the excellent review as well as rating.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about our staff are appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
We wish to extend our thanks for the excellent review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about our member of staff are appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
L'hôtel est très bien situé, à 5 minutes de la promenade bord de la mer et des transports en commun pour se rendre au centre de La Valette.
En bus, il faut compter 15 à 20 minutes pour se rendre à La Valette.
La chambre était très spacieuse avec un immense lit. La salle de bain avait une baignoire et une douche également très spacieuse. Chambre très bien équipée, il ne manque rien.
Chambre très propre, ménage fait tous les jours. Nous avions un petit espace à l'extérieur avec table et chaises.
Le petit déjeuner était parfait, de très bons produits avec des petites variantes tous les matins. possibilité de prendre le petit déjeuner en terrasse à l'extérieur.
Piscine extérieur très agréable avec une belle vue, très reposant. Et la piscine intérieure également très appréciable avec sauna et hammam. Les serviettes sont fournies pour les piscines.
Le personnel est très disponible et sont là pour vous aider à tout moment.
Je ne donne pas d'avis sur les restaurants et la partie soins/détente car pas utilisés.
Je recommande cet hôtel à 100% pour un séjour à Malte, aucun point négatif, tout est parfait.
We wish to extend our thanks for the excellent review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about the facilities and staff are appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
On behalf of all the staff I thank you for placing your positive review on Google.
Should you require any help with making reservations for your next visit, please do not hesitate to contact us. We will be only too happy to help you out.
Sincerely,
Kevin Callus
General Manager
We wish to extend our thanks for the rating contribution.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
We hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send our regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
We wish to extend our thanks for the encouraging review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about our staff are appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
1.- Airport shuttle: we asked the hotel to organise it, highlighting that we needed a car seat / booster for a 3yo kid. The hotel just sent a cab, from a local company called ecabs, charging us almost double comparing to the cab's company fee. OK, this is normal practice, however, the driver was not there on time and the car seat was broken or he did not know how to use it. Thus, we could not use the car seat. This is very dangerous and we were quite worried. And maybe it is not even legal in Malta?
When we complaint at the front desk, the person there said this was the cab's company fault and she did not care.
If I ask a 5 star luxury hotel for something (regardless of whether the hotel has its own vehicles or that it hires them from one company or another), I expect to receive a service from a 5 star luxury hotel.
Of course we did not ask the hotel to organise our return to the airport.
2.- When we (3 yo kid, 7 months pregnant woman and I) arrived at the hotel, with bag-packs, suitcases, stroller, etc... No one helped us! The saw us struggling with the luggage and did nothing. We were quite shocked.
3.- We had booked a room (weeks ago) and requested and extra bed for the kid. When we arrived, not before, they said that the extra bed did not fit and that we had to see other options. We had to go and see other rooms and agree on the solution. Couldn't the hotel have checked when we booked it weeks ago?
5.- Restaurants at the hotel: you have Temptasian, which is not bad, and the other restaurants offer average pasta, pizza, some meat and some fish. Nothing special.
6.- Breakfast: very poor breakfast for a 5 star hotel. Only 1 out of 6 days we could get free-lactose milk. Pastry not good at all. In general, few options. I can not compare what I got there to what I am used to see in other 5 star hotels.
7.- TV channels: we expected more.
The location, if you want to go around Sliema, is good.
With regards to the views, I can not complaint because Sliema is what it is. Buildings and cranes everywhere, so we already knew it.
The small rooftop pool is nice as well, although it used to be crowded.
Majority of the staff was friendly and willing to help.
My biggest criticism is that if you go to a 5 star luxury hotel, you expect to receive the best service and you pay attention to the detail. In our case, the hotel did not meet our expectations.
We take this opportunity to thank you for the review and feedback and regret we may not have fulfilled your expectations.
Your feedback to us is very important, as it is only through our guests’ guidance that we can formulate the best experience possible for our guests.
Your information has been forwarded to the relevant department heads for due consideration and possible implementation.
We do hope that the island experience met your expectations and hope you will consider returning to one of our 7 AX Hotels. You may contact us on the various social media platforms including our website.
Sincere regards.
Ludgarda Schembri
Manager – Online Reputation
We wish to extend our thanks for the excellent rating.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
We couldn’t have been happier with our welcome drinks and room ready early for us.
The room and view was incredible, beautiful balcony and perfectly clean.
It was so nice to go down to the cafe every morning and be served lovely cappuccinos by Marko! He was such a great person to talk to and remembered us every day.
We will definitely be back to lively Sliema as we have family here, and we will definitely stay here!!
We wish to extend our thanks for the excellent review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about Simba, Marko and the room are appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
The rooms are comfortable (maybe the bed matresses are too soft, but not an issue...), always superclean.
The position is perfect to visit every place in Malta: in a few minutes you can take a ferry or a bus to go everywhere in the island.
Services are at high level: the fitness center, the spa, the open pool.
Don't miss to go to the TemptAsian restaurant: wonderful atmosphere, very good food and you'll be welcomed by the maitre Danilo that is a beautiful person.
The absolute real plus of The Palace is the people working here: very special beautiful people. All the girls and boys will cover you with attentions never being excessive: kindness, professionality and a smile will always be there for you.
We'll sure be back!
We wish to extend our thanks for the excellent review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about the staff are appreciated. We are also glad you visited Temptasian.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
Amazing staff who bend over backwards to make sure your stay is amazing.
A great selection on the buffet breakfast and fabulous facilities.
See you all again next year
We wish to extend our thanks for the excellent review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about the breakfast and our staff of course are appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
We wish to extend our thanks for the excellent review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about the infinity pool and roof top pool are appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
Je reviendrais c’est sûr !
A big MERCI for the excellent review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about our staff are appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
We wish to extend our thanks for the excellent review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about the service are appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation