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Members' reviews on HOTEL ZEPPELIN
3.9/5
15 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
HOTEL ZEPPELIN * * * *
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+ 1 415 563 0303
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The bad: They charge $35 for the coffee maker in the room and the game room downstairs. Coffee was bitter. Parking is $65, valet only. They tell you to call ahead 15 minutes before you need the car, it took over 30 minutes for ours to show up out front. Just be aware that when the room says it is $139, it will actually be $253.
Do not recommend to use this hotel given the shady practice being followed.
The staff was amazing, warm & friendly. They made us feel as if we were guests in their house. Rodaba & Audrey went above and beyond to make sure our stay was wonderful. After hearing it was my husband's birthday, we were upgraded to a huge apartment & they left a beautiful personalized note to my husband in our room. Every time we passed by the front desk, Rodaba was there with a smile & great conversation. She clearly enjoys her job!
The hotel was a neat, upbeat place in a convenient location. The room was spacious & very comfortable, we almost didn't want to leave. We didn't try the restaurant but we did get coffee at the coffee bar & it was delicious.
We had a wonderful stay & look forward to visiting again!
Major annoyance is the "amenities fee" . $35 per night is collected and not returned. Don't know what I got for that money. Front desk didn't know either. Would stay again if total cost was upfront. It's scammy.
We booked via agoda and the bookings text explained all the amenities (which you pay extra for) but they are practically non existent.
We needed to use a computer for a rebooking of a plane ticket but that was not allowed.
All in all a basic, 3 star hotel in a convenient location.
The rooms are very noisy and I was "upgraded" to a room next to the elevator that was even noisier.
"Found" by Sonder is just a few blocks away and literally has better amenities, cheaper prices and better service despite being rated 2.5 stars. The only positive is that Hotel Adagio, which is a few blocks away is arguably just as bad in in a worse area closer to the tenderloin.
The one positive is it is close to Lost Cat which is a cool bar but you could have that if you stayed at the Marriot across the street. Do that instead.
It is also walkable to 2 BART stations and Union Square as well as a Walgreens and CVS.