20 DEGRÉS SUD - RELAIS & CHATEAUX
Hotel
•
€€€
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+230 263 5000
2024
Recommended
•
2024
A haven of discreet refinement for couples, where behind the large doors lies a hushed interior
The only Relais & Châteaux on the island, 20 Degrés Sud is a haven of discreet refinement, especially for couples. Behind the large doors nestles a hushed interior in keeping with the Flamant Home Interiors brand, of which the hotel is a showcase. Every space celebrates charm and chic: the fine tables, the lounge-library, the 36 rooms and suites with no uniformity, the Comfort Zone spa, the exquisite bar, the 2 swimming pools... Nautical case too.
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About us "20 DEGRÉS SUD - RELAIS & CHATEAUX"
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Opening time and information on 20 DEGRÉS SUD - RELAIS & CHATEAUX
From 420 € for a charming room with half board, 545 € for the Front de Mer. Children accepted from 12 years old.
Owner's Message
Located in the northern part of Mauritius, behind an oak door, lies the treasure of elegance and refinement that is 20 Degrés Sud – Relais & Châteaux.
The 5-star adult only boutique hotel joined the prestigious Relais & Châteaux association in 2013, showcasing their commitment to culinary excellence and the art of hospitality, making them the sole Relais & Châteaux in the country.
The unique concept revolves around authentic and exclusive experiences, where a dedicated and cheerful team prioritizes guest well-being. With 36 distinctive rooms and suites, guests enjoy serene havens with breathtaking views.
The only Relais & Châteaux spa in the Mascareignes offers a sanctuary of serenity, complemented by the culinary delights of Chef Sanjeev Purahoo. Adding to the enchantment is the M/S Lady Lisbeth, the island's oldest motorboat, offering gourmet cruises under the stars in the calm waters of Pointe aux Canonniers.
Each moment at 20 Degrés Sud is an enchantment, promising guests a unique and intimate experience in Mauritius.
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Members' reviews on 20 DEGRÉS SUD - RELAIS & CHATEAUX
4.8/5
39 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in september 2023
Very disappointed and do not recommend this place.
Pros:
Room I stayed was really good, comfy, nice view, and water pressure was great and hot. That's pretty much it.
Cons:
Way over priced. Bottle of water cost Rs325 ($10aud!!)
When you book for a half board or all inclusive, it states that the breakfast and dinner are inclusive, which is a LIE! You basically get a "credit" of Rs2250 per person to spend on your food. That means, when you order a la carte(the only option you have), you need to order the cheapest entree, main and dessert in order not to pay the excess amount.
I have never in my entire life stayed in a 5 star hotel that gave me a credit when it says included in the terms and conditions. You won't find any information about this on their website. I've only found out about this when i was at the restaurant and opened the menu. I've attached an image for you guys to see... food is also mediocre, nothing wow. Client next to me brought their own water bottle and wine because everything is so over priced at this place. Another client was complaining that she had stomach ache from the food and my food was dry and salty. When i told the manager about it, he said "ohh maybe your taste bud isn't used to this and everyone has a different taste bud" and to "redeem" themselves, all i got was a glass of wine and a mocktail.
Customer service is pretty bad - most staffs do not smile and no proper manners. There is 1 particular waiter who is horrible. There are a few staffs who are amazing but most of them are not...
For the price I paid, it wasn't worth it at all. Save yourself some money and find another place.
Lastly, if you're looking to swim in the ocean, find another place. It's a nice beach to chill on sand but not to swim. The location of this area is very windy and a bit rocky. The waves are quite strong and water cold.
Pros:
Room I stayed was really good, comfy, nice view, and water pressure was great and hot. That's pretty much it.
Cons:
Way over priced. Bottle of water cost Rs325 ($10aud!!)
When you book for a half board or all inclusive, it states that the breakfast and dinner are inclusive, which is a LIE! You basically get a "credit" of Rs2250 per person to spend on your food. That means, when you order a la carte(the only option you have), you need to order the cheapest entree, main and dessert in order not to pay the excess amount.
I have never in my entire life stayed in a 5 star hotel that gave me a credit when it says included in the terms and conditions. You won't find any information about this on their website. I've only found out about this when i was at the restaurant and opened the menu. I've attached an image for you guys to see... food is also mediocre, nothing wow. Client next to me brought their own water bottle and wine because everything is so over priced at this place. Another client was complaining that she had stomach ache from the food and my food was dry and salty. When i told the manager about it, he said "ohh maybe your taste bud isn't used to this and everyone has a different taste bud" and to "redeem" themselves, all i got was a glass of wine and a mocktail.
Customer service is pretty bad - most staffs do not smile and no proper manners. There is 1 particular waiter who is horrible. There are a few staffs who are amazing but most of them are not...
For the price I paid, it wasn't worth it at all. Save yourself some money and find another place.
Lastly, if you're looking to swim in the ocean, find another place. It's a nice beach to chill on sand but not to swim. The location of this area is very windy and a bit rocky. The waves are quite strong and water cold.
20 DEGRÉS SUD - RELAIS & CHATEAUX
Manager
09/20/2023 at 15:33
Dear Mr,
Greetings from The 20 Degres Sud, thank you for taking time to drop your feelings through the below comments. I really appreciate to get the feel of your experience and believe me that I will take good note of it to improve the level of service of the Resort.
On another note, I cannot hold myself of explaining to you some aspect of your comments as it does not reflect the level of service and the quality of the food that you are criticizing.
Regarding the price of our water bottle, you should have also mentioned that these waters are imported bottles and that we do have locally bottled water sold at Rs 150.00. I want to reassure you that we are completely in the range of price compared to other 5-star hotel.
As for the credit conditions, this condition allows our guests to choose their menu from an extensive A La Carte and within this specific allocation. We also propose a daily special menu including the starter, main course and dessert which stays within the credit allowance. The aim of doing that is mainly to allow our guests to craft their own offering rather than being imposed a Half Board menu every night. Of course, we do have some dishes that are more expensive than others as they are made of high-end product, but it does not prevent the guests from choosing them and stay within the credit or pay the supplement if it gets over the credit limit.
Our chef and his brigade always strive to be more and more creative day after day and saying that the food is mediocre is too much for a restaurant which is known by the high quality of its food. Please note that your situation is an uncommon case. Should we have known it during your diner, the chef would have been very responsive, and he would have certainly taken action to address your concern.
We are however very attentive of every comment that we received from our guests, and this is why we took your comments concerning the level of salt in your dish with high respect and got back to you to better understand your comments, we even proposed you to reduce the amount of salt in your specific dishes and invited you for an aperitif to show you our level of concern. The team is trained to jump on every comment our guests make and try to do our upmost possibilities to solve and sort the issue to the expectations of the guests. I realize that our approach did not please you and that you even extended your issue to other guests.
I take good note of the comment you attach to the attitude of the staff which is an isolated comment but believe me that I will be spending time on this aspect of your appreciation.
You were unfortunately residing with us during the period where the island, even the south hemisphere, was under the influence of very strong waves and obviously strong winds, there were even an alert from the authorities to avoid swimming and sailing in the lagoon.
Again, I do thank you for your comments but would appreciate a more honest review from your end. I do wish you a great end of Year 2023.
My best personal regards to you.
Lindley Thomen, General Manager.
Greetings from The 20 Degres Sud, thank you for taking time to drop your feelings through the below comments. I really appreciate to get the feel of your experience and believe me that I will take good note of it to improve the level of service of the Resort.
On another note, I cannot hold myself of explaining to you some aspect of your comments as it does not reflect the level of service and the quality of the food that you are criticizing.
Regarding the price of our water bottle, you should have also mentioned that these waters are imported bottles and that we do have locally bottled water sold at Rs 150.00. I want to reassure you that we are completely in the range of price compared to other 5-star hotel.
As for the credit conditions, this condition allows our guests to choose their menu from an extensive A La Carte and within this specific allocation. We also propose a daily special menu including the starter, main course and dessert which stays within the credit allowance. The aim of doing that is mainly to allow our guests to craft their own offering rather than being imposed a Half Board menu every night. Of course, we do have some dishes that are more expensive than others as they are made of high-end product, but it does not prevent the guests from choosing them and stay within the credit or pay the supplement if it gets over the credit limit.
Our chef and his brigade always strive to be more and more creative day after day and saying that the food is mediocre is too much for a restaurant which is known by the high quality of its food. Please note that your situation is an uncommon case. Should we have known it during your diner, the chef would have been very responsive, and he would have certainly taken action to address your concern.
We are however very attentive of every comment that we received from our guests, and this is why we took your comments concerning the level of salt in your dish with high respect and got back to you to better understand your comments, we even proposed you to reduce the amount of salt in your specific dishes and invited you for an aperitif to show you our level of concern. The team is trained to jump on every comment our guests make and try to do our upmost possibilities to solve and sort the issue to the expectations of the guests. I realize that our approach did not please you and that you even extended your issue to other guests.
I take good note of the comment you attach to the attitude of the staff which is an isolated comment but believe me that I will be spending time on this aspect of your appreciation.
You were unfortunately residing with us during the period where the island, even the south hemisphere, was under the influence of very strong waves and obviously strong winds, there were even an alert from the authorities to avoid swimming and sailing in the lagoon.
Again, I do thank you for your comments but would appreciate a more honest review from your end. I do wish you a great end of Year 2023.
My best personal regards to you.
Lindley Thomen, General Manager.
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Visited in september 2023
Hotel 20 Degrés Sud was a fantastic hotel with great staff. We visited as part of our honeymoon and loved everything about it. The hotel had beautiful decor and was beautifully laid out. It was in a great location and close to key visiting spots. The beach was beautiful and the hotel provided excursions inc. seeing sunset on the boat as well as snorkelling. The beach was small but pretty and never felt too packed which made it enjoyable. The best thing about the hotel were the staff, they were super friendly, accomodating and attentive. We had a special occassion there which the staff brought to life. All the staff were fantastic but a special call out to Naheed, Syed, Ashfaq, Amrish, Rishi, Sunil who really made our stay amazing. Again, many thanks and look forward to visiting soon again!
20 DEGRÉS SUD - RELAIS & CHATEAUX
Manager
10/05/2023 at 13:33
Hello Mr. Isbabur,
Many thanks for your lovely feedback following your stay at 20 Degrés Sud. I am glad to read that we have fantastically met and even exceeded your expectations. The beautiful décor, excursions, sea activities, and the amazing team members are all that we always strive to offer our guests. Rest assured that I will personally pass on your message to the team, with a special mention to Naheed, Said, Ashfaaq, Amrish, Rishi, and Sunil, who brought your special occasion to life as beautifully mentioned by you. Please don’t wait until your next special event to visit us again. Looking forward to welcome you back.
My best personal regards to you,
Lindley Thomen, General Manager
Many thanks for your lovely feedback following your stay at 20 Degrés Sud. I am glad to read that we have fantastically met and even exceeded your expectations. The beautiful décor, excursions, sea activities, and the amazing team members are all that we always strive to offer our guests. Rest assured that I will personally pass on your message to the team, with a special mention to Naheed, Said, Ashfaaq, Amrish, Rishi, and Sunil, who brought your special occasion to life as beautifully mentioned by you. Please don’t wait until your next special event to visit us again. Looking forward to welcome you back.
My best personal regards to you,
Lindley Thomen, General Manager
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Visited in september 2023
Hôtel sublime dans véritable écrin de beauté, de calme et sérénité. Le personnel est au petit soin pour vous satisfaire. Une belle petite plage donnant sur grand baie. Le restaurant est simplement inoubliable avec cadre superbe et des repas de grandes qualités (bravo au chef et son second). Merci à vous tous pour ce séjour qui restera inoubliable.
20 DEGRÉS SUD - RELAIS & CHATEAUX
Manager
10/05/2023 at 13:33
Bonjour du nord de l’ile,
Je vous remercie pour votre retour très positif sur le 20 Degrés Sud, mettant en avant notre personnel attentionné, la beauté et la tranquillité de notre hôtel, ainsi que la qualité de notre restaurant. Votre commentaire sera certainement partagé avec nos employés et surtout notre brigade de cuisine, et nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.
Tres cordialement,
Lindley Thomen, Directeur Général.
Je vous remercie pour votre retour très positif sur le 20 Degrés Sud, mettant en avant notre personnel attentionné, la beauté et la tranquillité de notre hôtel, ainsi que la qualité de notre restaurant. Votre commentaire sera certainement partagé avec nos employés et surtout notre brigade de cuisine, et nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.
Tres cordialement,
Lindley Thomen, Directeur Général.
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Visited in august 2023
Très bon séjour
Très calme avec une magnifique vue.
Le service et les repas sont excellents
L'hôtel est excentré mais quelques navettes sont prévus dans la journée pour se rendre à grand baie. Pour le soir il faut prendre un taxi
Très calme avec une magnifique vue.
Le service et les repas sont excellents
L'hôtel est excentré mais quelques navettes sont prévus dans la journée pour se rendre à grand baie. Pour le soir il faut prendre un taxi
20 DEGRÉS SUD - RELAIS & CHATEAUX
Manager
09/18/2023 at 09:27
Bonjour du 20 Degrés Sud, ou vous avez récemment séjourné. Je suis heureux de lire votre retour sur notre service en restaurant, les repas, et le cadre de l’hôtel vous ont plu. Vous avez très bien décrit ce que nous nous efonçons toujours d'offrir à nos clients.
Cordialement,
David Lily, Resident Manager
Cordialement,
David Lily, Resident Manager
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The best at Pointe Aux Canonniers and around
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Thank you for your feedback, especially regarding our food and restaurant. I will personally convey your message to the chef, he will be happy to read it. However, I have taken note of your comment, and please rest assured that we will be more explicit on our website to avoid any confusion. We do have a planning concerning the trimming of trees and your comments have been well noted. We hope to have the opportunity to welcome you back soon.
My best personal regards to you.,
Lindley Thomen, General Manager.