Advertising
Members' reviews on 20 DEGRÉS SUD - RELAIS & CHATEAUX
4.8/5
39 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
20 DEGRÉS SUD - RELAIS & CHATEAUX
Go there and contact
+230 263 5000
The best at Pointe Aux Canonniers and around
Advertising
The natural beauty of the location alone would have made the trip worthwhile, but what truly sets this hotel apart was the outstanding service and the warm, welcoming staff. Every member of the team consistently went above and beyond. A special thanks to General Manager Lindley who was fully dedicated to ensuring our stay was nothing short of magical. Thank you also to Denis, Vik and Leena who were brilliant.
The restaurant here was a particular highlight of our visit to Mauritus (we stayed at many locations on the island). The food was nothing short of a culinary masterpiece, with both local and international dishes that left our taste buds in pure delight. The superbly crafted meals made every dining experience a memorable one. We really like that there was not only a set menu available every night, but also an a la carte.
We’re already daydreaming about our return to this enchanting haven in Mauritius. It's not just a hotel; it's a sanctuary of beauty, hospitality, and gastronomic excellence, and we can't wait to come back for more. Thank you to Lindley and his team!
My best personal regards to you.
Lindley THOMEN
General Manager
Small with 36 rooms, yet all of them beautiful appointed.
The highlight for us was the restaurant. Fantastic view, great food, lovely service that pays attention to the last detail.. I ate the last meat off the lamb rack bones holding them with my hand... And a bowl with hit water and lemon came to wash my hands... My serviette was quite dirty and it was changed mid meal... Wow
The rooms are not cheap, yet felt the food and wines were very reasonably priced
My best personal regards to you,
Lindley Thomen, General Manager
L'hôtel correspond parfaitement aux attentes de ce genre de standing.
Nous avions un petit problème avec notre chambre et nous avons été surclasser sur l'ensemble de notre séjour. Merci à toute les équipes de l'hôtel qui ont été très agréables et professionnels. Mention spécial pour la qualité du petit-déjeuner, des plats du restaurant et de la qualité des vins.
Cordialement,
Lindley Thomen, Directeur Général.
Tres cordialement,
Lindley Thomen – Directeur Général
Le restaurant reste à se perfectionner, sur quelques détails qui feraient toute une différence. Mais je pinaille..
Je reviendrai certainement.
Bonjour du 20 Degres Sud ou vous venez de passe vor vacances. Je suis heureux de savoir que vous avez eu un agréable moment pendant vos vacances. Nous prenons note de vos commentaires concernant le restaurant même si vous dites que vous pinailler car il est de notre façon de rechercher la perfection.
Savoir que vous pensez à revenir nous fais énormément plaisir, je ne peux que vous dire a très vite donc.
Cordialement,
Lindley THOMEN, Directeur General
It has disappeared, but suffice to say I cannot recommend this Chateau and Relais 5 -star property highly enough.-in all areas ; facilities,service cuisine,location ,accommodation......all superb.
Just go...... I promise you won't be disappointed .
My best personal regards to you,
Lindley Thomen, General Manager
Thank you for your feedback, especially regarding our food and restaurant. I will personally convey your message to the chef, he will be happy to read it. However, I have taken note of your comment, and please rest assured that we will be more explicit on our website to avoid any confusion. We do have a planning concerning the trimming of trees and your comments have been well noted. We hope to have the opportunity to welcome you back soon.
My best personal regards to you.,
Lindley Thomen, General Manager.
Pros:
Room I stayed was really good, comfy, nice view, and water pressure was great and hot. That's pretty much it.
Cons:
Way over priced. Bottle of water cost Rs325 ($10aud!!)
When you book for a half board or all inclusive, it states that the breakfast and dinner are inclusive, which is a LIE! You basically get a "credit" of Rs2250 per person to spend on your food. That means, when you order a la carte(the only option you have), you need to order the cheapest entree, main and dessert in order not to pay the excess amount.
I have never in my entire life stayed in a 5 star hotel that gave me a credit when it says included in the terms and conditions. You won't find any information about this on their website. I've only found out about this when i was at the restaurant and opened the menu. I've attached an image for you guys to see... food is also mediocre, nothing wow. Client next to me brought their own water bottle and wine because everything is so over priced at this place. Another client was complaining that she had stomach ache from the food and my food was dry and salty. When i told the manager about it, he said "ohh maybe your taste bud isn't used to this and everyone has a different taste bud" and to "redeem" themselves, all i got was a glass of wine and a mocktail.
Customer service is pretty bad - most staffs do not smile and no proper manners. There is 1 particular waiter who is horrible. There are a few staffs who are amazing but most of them are not...
For the price I paid, it wasn't worth it at all. Save yourself some money and find another place.
Lastly, if you're looking to swim in the ocean, find another place. It's a nice beach to chill on sand but not to swim. The location of this area is very windy and a bit rocky. The waves are quite strong and water cold.
Greetings from The 20 Degres Sud, thank you for taking time to drop your feelings through the below comments. I really appreciate to get the feel of your experience and believe me that I will take good note of it to improve the level of service of the Resort.
On another note, I cannot hold myself of explaining to you some aspect of your comments as it does not reflect the level of service and the quality of the food that you are criticizing.
Regarding the price of our water bottle, you should have also mentioned that these waters are imported bottles and that we do have locally bottled water sold at Rs 150.00. I want to reassure you that we are completely in the range of price compared to other 5-star hotel.
As for the credit conditions, this condition allows our guests to choose their menu from an extensive A La Carte and within this specific allocation. We also propose a daily special menu including the starter, main course and dessert which stays within the credit allowance. The aim of doing that is mainly to allow our guests to craft their own offering rather than being imposed a Half Board menu every night. Of course, we do have some dishes that are more expensive than others as they are made of high-end product, but it does not prevent the guests from choosing them and stay within the credit or pay the supplement if it gets over the credit limit.
Our chef and his brigade always strive to be more and more creative day after day and saying that the food is mediocre is too much for a restaurant which is known by the high quality of its food. Please note that your situation is an uncommon case. Should we have known it during your diner, the chef would have been very responsive, and he would have certainly taken action to address your concern.
We are however very attentive of every comment that we received from our guests, and this is why we took your comments concerning the level of salt in your dish with high respect and got back to you to better understand your comments, we even proposed you to reduce the amount of salt in your specific dishes and invited you for an aperitif to show you our level of concern. The team is trained to jump on every comment our guests make and try to do our upmost possibilities to solve and sort the issue to the expectations of the guests. I realize that our approach did not please you and that you even extended your issue to other guests.
I take good note of the comment you attach to the attitude of the staff which is an isolated comment but believe me that I will be spending time on this aspect of your appreciation.
You were unfortunately residing with us during the period where the island, even the south hemisphere, was under the influence of very strong waves and obviously strong winds, there were even an alert from the authorities to avoid swimming and sailing in the lagoon.
Again, I do thank you for your comments but would appreciate a more honest review from your end. I do wish you a great end of Year 2023.
My best personal regards to you.
Lindley Thomen, General Manager.
Many thanks for your lovely feedback following your stay at 20 Degrés Sud. I am glad to read that we have fantastically met and even exceeded your expectations. The beautiful décor, excursions, sea activities, and the amazing team members are all that we always strive to offer our guests. Rest assured that I will personally pass on your message to the team, with a special mention to Naheed, Said, Ashfaaq, Amrish, Rishi, and Sunil, who brought your special occasion to life as beautifully mentioned by you. Please don’t wait until your next special event to visit us again. Looking forward to welcome you back.
My best personal regards to you,
Lindley Thomen, General Manager
Je vous remercie pour votre retour très positif sur le 20 Degrés Sud, mettant en avant notre personnel attentionné, la beauté et la tranquillité de notre hôtel, ainsi que la qualité de notre restaurant. Votre commentaire sera certainement partagé avec nos employés et surtout notre brigade de cuisine, et nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.
Tres cordialement,
Lindley Thomen, Directeur Général.
Très calme avec une magnifique vue.
Le service et les repas sont excellents
L'hôtel est excentré mais quelques navettes sont prévus dans la journée pour se rendre à grand baie. Pour le soir il faut prendre un taxi
Cordialement,
David Lily, Resident Manager
En espérant vous revoir très bientôt chez nous.
Cordialement,
David Lily, Resident Manager
J'étais un peu dans le doute avant d'arriver à l'hôtel.
Mon avis a immédiatement changé dès notre arrivée.
Les photos que l'on voit sur internet ne reflètent pas l'ambiance cocooning de ce lieu.
Cet hôtel est construit comme une demeure pleine de charme.
Nous étions dans une suite magnifique face à la mer. Cela dit, toutes les autres chambres ont un bel emplacement.
Le personnel est d'une véritable gentillesse. Merci à Amrish qui a supervisé toutes nos envies et besoins. Le personnel du restaurant est aussi super agréable (Said, Denis... et je ne me rappelle pas des autres prénoms).
Cet hôtel est un véritable coup de coeur
Nous espérons pouvoir vous accueillir à nouveau dans un proche avenir.
Cordialement,
David Lily, Resident Manager
Un savant mélange entre luxe et authenticité ..
Merci à toute cette équipe qui aime faire plaisir merci pour les attentions ..( le GM , le responsable des réservations, Vic , Daniel , le service PdJ en Salle et Manisha)
Un séjour court mais magique
Nous reviendrons
Mr et Mme SOUGOUFARA
Je vous remercie de votre commentaire positif sur le 20 Degrés Sud, vous avez parfaitement décrit ce que nous nous enfonçons de faire, c’est d'offrir le meilleur service à nos clients.
Soyez rassuré que je transmettrai personnellement vos gentils mots à mon équipe particulièrement à la responsable des reservations, Karen, mais aussi a Vic , Daniel , le service petit déjeuner en salle et Manisha. J’espère pouvoir vous accueillir à nouveau dans un futur proche pour un séjour plus prolongé et plus magique.
Lindley Thomen, Directeur Général.
Bravo un sans faute.
Vous avez si bien décris ce que nous efforçons toujours d’offrir à nos clients. Rassurez-vous que je passerai personnellement votre message à mon équipe avec une mention spéciale à Charle, Laval, et Haffan.
Nous espérons pouvoir vous accueillir à nouveau dans un proche avenir.
Tres cordialement,
Lindley Thomen
Directeur Générale
Bonjour du 20 Degrés Sud ou vous avez séjourné. Je vous remercie de votre bon retour sur notre table, nous nous efforçons toujours de vous offrir le meilleur des services.
Tres cordialement,
Lindley Thomen,
Directeur Général
Many thanks for your review, I am glad to read that we have been up to your expectations and that you enjoyed the service of our friendly and helpful staffs.
We hope we will be able to welcome you back again a near future.
Best personal regards,
Lindley THOMEN.
General Manager.
Merci pour votre commentaire suite a votre recent séjour, nous étions heureux de vous avoir parmi nous tout en espérant vous accueillir a nouveau dans un proche avenir.
Tres cordialement,
Lindley THOMEN
Directeur General.
Greetings from The 20 degres Sud where you are actually enjoying your holidays. It was a pleasure meeting with you yesterday, thank you for your appreciation towards my staff members and the quality of the food. Also, glad to know that you are well settled and that you are pleased by the small attention of the team. It was a pleasure getting to have Mr McLoughlin celebrating his birthday with us.
We talked about the pricing of our beverages and wines, for sure we will be more expensive than the beverages sold in the village due to additional taxes but rest assured that we are withing the range of any other hotels that operate at our level.
I wish you and Mr a nice continuity among us and see you again during the course of your stay.
My best personal regards,
Lindley THOMEN, General Manager.
- Julio
- Laval
- Denis
Merci beaucoup pour les petites attentions pour mon anniversaire … bouteille, cadeau gâteau …
La nourriture était exceptionnelle … un chef de tres haut niveau , tout était excellent .
L’hôtel est calme, relaxant , la vue sur le coin de mire est top et le petit spa idéal pour finir la journée .
En tant qu’habitants de l’île , nous reviendrons à coup sûr .
Bonjour du 20 Degrés Sud ou vous venez d'y séjourner. Je suis heureux de savoir que vous avez eu un agréable moment et que mon équipe a été a la hauteur de vos attentes. Je leur passerai votre appréciation avec une mention spéciale a Julio, Laval et Denis dont vous avez fait mention. J'étendrai aussi votre appréciation a toute la brigade de cuisine qui vous a fait vivre des expériences culinaires intéressante.
Nous serons heureux de vous accueillir a nouveau parmi nous, n'attendais pas votre prochain anniversaire.
Mes salutations a madame et gros bisous a Victoria.
Très cordialement,
Lindley THOMEN, Directeur Générale.
Hôtel agréable et bien situé.
Heureux de savoir que vous avez eu une belle expérience lors de votre récent séjour dans mon établissement. Je passerai votre appréciation a tout mon personnel et espère vous accueillir a nouveau très prochainement.
Très cordialement,
Lindley THOMEN, Directeur Générale.
Greetings from 20 Degrés Sud where you just spent your holidays.
It's great to hear that you enjoyed your stay at our hotel! Our friendly and courteous employees take pride in providing personalized service to our guests. Rest reassured that I will personally pass on the message to the team. Hope to have the pleasure of welcoming you back again soon.
Best personal regards,
Lindley Thomen,
General Manager.
Thank you for your review and support.
Best regards
Très beau dîner
Bravo au chef
Je vous remercie pour votre appréciation concernant vôtre diner dans notre établissement, soyez en rassure que je passerai vos bon mots au Chef et sa brigade.
En attente de vous recevoir a nouveau.
Tres cordialement.
Lindley THOMEN, Directeur Générale.
It was a pleasure to welcoming you back to the 20 Degres Sud Hotel, thank you for your trust in our product and for your appreciation towards our services and our people.
Rest assured that I will pass on your comments to my entire team and we will all be looking forward to welcoming you for a third time hopefully soon.
My best personal regards to you.
Lindley THOMEN, General Manager.
Thank you for your words of appreciation, rest assured that they will be transmitted to the entire team who took exceeded your expectations while you were staying in the Resort.
Looking forward to welcoming you again.
My best personal regards to you.
Lindley THOMEN, General Manager.