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Members' reviews on VICTORIA BEACHCOMBER
4.2/5
40 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in october 2023
(++++) Eine wunderschöne Anlage, sehr viel engagiertes Personal.
(+++)Auch sehr wunderschöne und saubere Zimmer.
(+++++)fabelhaftes Essen, nette Bars und
(++)kleines, aber tolles Hausriff zum schnorcheln.
Einziger Punkt abzug:
(-) Die Möbel in den Zimmern gehören etwas erneuert, etwas alte Kästen, Betten und Balkontüren, allerdings ist das nur ein kleines Problem
(+++)Auch sehr wunderschöne und saubere Zimmer.
(+++++)fabelhaftes Essen, nette Bars und
(++)kleines, aber tolles Hausriff zum schnorcheln.
Einziger Punkt abzug:
(-) Die Möbel in den Zimmern gehören etwas erneuert, etwas alte Kästen, Betten und Balkontüren, allerdings ist das nur ein kleines Problem
VICTORIA BEACHCOMBER
Manager
10/03/2023 at 05:54
Dear Guest,
Greetings from Victoria Beachcomber Resort & Spa and we wish to thank you for your feedback received through this platform.
Your various positive comments please us and have been shared with the respective teams.
However, it is with much regret that some of the experiences were not up to your expectations and wish to apologize for these. Guest’s feedbacks are really valuable as they allow us to improve our customer service in order to reach excellence.
We look forward to welcoming you again for your next journey in Mauritius.
Sincerely,
Marisa Marquet
Quality Assurance Coordinator
Greetings from Victoria Beachcomber Resort & Spa and we wish to thank you for your feedback received through this platform.
Your various positive comments please us and have been shared with the respective teams.
However, it is with much regret that some of the experiences were not up to your expectations and wish to apologize for these. Guest’s feedbacks are really valuable as they allow us to improve our customer service in order to reach excellence.
We look forward to welcoming you again for your next journey in Mauritius.
Sincerely,
Marisa Marquet
Quality Assurance Coordinator
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Visited in september 2023
Stayed at the adults only section for seven days all inclusive during a family wedding, great view and great location. Some staff were friendly some were not, additional training would benefit the resort to emphasize on customer satisfaction and table etiquette. After some meals they would remove the clean cutlery and leave the used ones on the white tablecloths for the next course for an example. Hospitality compared to other countries like Bali is incomparable for the price. Flies are a big problem at the main resort buffet that makes your breakfast experience intolerable. Group bookings at the restaurants are a challenge, always fully booked but there were always tables available while having dinner. Local wine and cocktails were excellent with some of the mixologist bartenders surprising customers with refreshing and unique drinks. Wedding planners were on it and made the wedding day a memorable experience.
VICTORIA BEACHCOMBER
Manager
09/30/2023 at 08:48
Dear Mr Coetzer,
We are grateful for the time you spent to share your experience at our resort as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.
Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.
To welcome you back would be a great pleasure and will give us the chance to demonstrate the true potential of our teams.
Sincerely,
Marisa Marquet
Quality Assurance Coordinator
We are grateful for the time you spent to share your experience at our resort as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.
Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.
To welcome you back would be a great pleasure and will give us the chance to demonstrate the true potential of our teams.
Sincerely,
Marisa Marquet
Quality Assurance Coordinator
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Visited in september 2023
Animal lovers, please be aware that this hotel is said to poison stray dogs- more recently a pregnant dog who passed away after giving birth. All her puppies died too, having been poisoned in vitro. My friend stayed there 2 years ago and witnessed another poisoned puppy dying right in front of her. They turned off their reviews on fb. Of course, all those poisoned dogs dying in/around the hotel can be mere coincidences...
VICTORIA BEACHCOMBER
Manager
10/07/2023 at 09:37
Dear Guest,
Beachcomber Resorts & Hotels is firmly committed to respecting and promoting animal welfare. We are animal lovers, and we stand unwaveringly against all forms of cruelty towards our furry companions.
In Mauritius, the population of street dogs has been on the rise in recent years, presenting a national issue and a significant challenge. At Beachcomber, we are profoundly concerned about the welfare of these stray animals and the potential health risks they may pose to our cherished guests and dedicated Artisans.
In 2021, we took the initiative to launch the Beachcomber Animal Welfare Programme, demonstrating our unwavering dedication to the cause of animal welfare. This is further evidenced by the active involvement of our CEO and a group of passionate animal lovers within our Group, who form the core of our Animal Welfare Committee. This committee plays a pivotal role in shaping and implementing our initiatives, ensuring that our commitment to animal welfare remains at the forefront of our operations.
Through this program, we have partnered with respected NGOs and skilled veterinarians to provide shelter, nourishment, and essential veterinary care to homeless animals, affording them the opportunity to find loving homes through adoption.
Furthermore, two of our hotel properties, Shandrani Beachcomber Resort & Spa and Trou aux Biches Beachcomber Golf Resort & Spa have established shelters within their premises. Here, each of our canine friends is given a name, receives necessary medical attention, grooming, nutritious meals, and training to ensure they become well-behaved pets. A significant number of these animals find forever homes among our Artisans and Guests, enriching their lives in the process.
Our remaining resorts are also actively engaged in implementing the Beachcomber Animal Welfare Programme, providing designated areas for stray animals when possible or partnering with NGOs. At Victoria Beachcomber Resort & Spa, for example, we have helped the adoption of five dogs. All have found loving homes among our guests since the beginning of this year.
At Beachcomber Resorts & Hotels we firmly believe that all animals deserve love, respect and protection. The Beachcomber Animal Welfare Programme stands as a testament of our deep commitment to provide a safe place for stray animals and enhance their quality of life.
In our unwavering dedication to this cause, we take the threat against our reputation seriously and consider any baseless attacks on our alleged practices regarding stray dogs as defamation. Our commitment to animal welfare is founded on a genuine desire to make a positive impact on their lives. We remain steadfast in our mission, confident that our actions and intentions will continue to speak louder than unfounded accusations.
Best Regards,
Stephanie Brebner Bienvenu
Quality Assurance Manager
Beachcomber Resorts & Hotels is firmly committed to respecting and promoting animal welfare. We are animal lovers, and we stand unwaveringly against all forms of cruelty towards our furry companions.
In Mauritius, the population of street dogs has been on the rise in recent years, presenting a national issue and a significant challenge. At Beachcomber, we are profoundly concerned about the welfare of these stray animals and the potential health risks they may pose to our cherished guests and dedicated Artisans.
In 2021, we took the initiative to launch the Beachcomber Animal Welfare Programme, demonstrating our unwavering dedication to the cause of animal welfare. This is further evidenced by the active involvement of our CEO and a group of passionate animal lovers within our Group, who form the core of our Animal Welfare Committee. This committee plays a pivotal role in shaping and implementing our initiatives, ensuring that our commitment to animal welfare remains at the forefront of our operations.
Through this program, we have partnered with respected NGOs and skilled veterinarians to provide shelter, nourishment, and essential veterinary care to homeless animals, affording them the opportunity to find loving homes through adoption.
Furthermore, two of our hotel properties, Shandrani Beachcomber Resort & Spa and Trou aux Biches Beachcomber Golf Resort & Spa have established shelters within their premises. Here, each of our canine friends is given a name, receives necessary medical attention, grooming, nutritious meals, and training to ensure they become well-behaved pets. A significant number of these animals find forever homes among our Artisans and Guests, enriching their lives in the process.
Our remaining resorts are also actively engaged in implementing the Beachcomber Animal Welfare Programme, providing designated areas for stray animals when possible or partnering with NGOs. At Victoria Beachcomber Resort & Spa, for example, we have helped the adoption of five dogs. All have found loving homes among our guests since the beginning of this year.
At Beachcomber Resorts & Hotels we firmly believe that all animals deserve love, respect and protection. The Beachcomber Animal Welfare Programme stands as a testament of our deep commitment to provide a safe place for stray animals and enhance their quality of life.
In our unwavering dedication to this cause, we take the threat against our reputation seriously and consider any baseless attacks on our alleged practices regarding stray dogs as defamation. Our commitment to animal welfare is founded on a genuine desire to make a positive impact on their lives. We remain steadfast in our mission, confident that our actions and intentions will continue to speak louder than unfounded accusations.
Best Regards,
Stephanie Brebner Bienvenu
Quality Assurance Manager
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Visited in september 2023
Perfect location for a nice holiday! The room was super spacious and comfortable. Bathroom had even a tub. The room could use a bit more of cleaning but it wasn’t nothing major. The balcony was great for evenings.
Food was plenty and not repetitive. Staff was very kind and hard working.
The beach is kept clean for guests and it is a very relaxed and safe environment for couples, families with children.
The pool was spacious but the chairs around where always taken.
Aside from these small details still a lovely place to enjoy your vacations.
Food was plenty and not repetitive. Staff was very kind and hard working.
The beach is kept clean for guests and it is a very relaxed and safe environment for couples, families with children.
The pool was spacious but the chairs around where always taken.
Aside from these small details still a lovely place to enjoy your vacations.
VICTORIA BEACHCOMBER
Manager
09/25/2023 at 15:40
Dear Virginia,
We are delighted to hear that you overall enjoyed your stay at Victoria Beachcomber Resort & Spa. Having you stay with us is a real pleasure!
It is with much pride that each and every employee of the hotel serves you to his best to make your stay memorable.
Thank you again for your valuable feedback!
We hope to welcome you back very soon.
Warm Regards,
Marisa Marquet
Quality Assurance Coordinator
We are delighted to hear that you overall enjoyed your stay at Victoria Beachcomber Resort & Spa. Having you stay with us is a real pleasure!
It is with much pride that each and every employee of the hotel serves you to his best to make your stay memorable.
Thank you again for your valuable feedback!
We hope to welcome you back very soon.
Warm Regards,
Marisa Marquet
Quality Assurance Coordinator
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Visited in september 2023
Ottima posizione e ottimo servizio, più che buono il mangiare, non posso dire le camere non ho pernottato.
VICTORIA BEACHCOMBER
Manager
09/25/2023 at 15:30
Dear Brutus,
Thank you for taking the time to share your experience at Victoria Beachcomber Resort & Spa. We are thrilled to see that you had a great time with us!
We hope to see you again for a longer stay.
Best Regards,
Marisa Marquet
Quality Assurance Coordinator
Thank you for taking the time to share your experience at Victoria Beachcomber Resort & Spa. We are thrilled to see that you had a great time with us!
We hope to see you again for a longer stay.
Best Regards,
Marisa Marquet
Quality Assurance Coordinator
See the translation
Visited in october 2015
Value for money
Location
Cleanliness
Setting / ambience
Service
SUPERBE hôtel de la chaîne Beachcomber. Nous avons séjourné 2 semaines en famille dans cet établissement et nous avons adoré.
Les chambres sont spacieuses, propres et décorées avec goût.
Le personnel est agréable. Le buffet est varié et surtout délicieux. Tout est bon, que ce soit la nourriture internationale ou les plats locaux.
L'hôtel propose gratuitement du snorkeling près de la barrière de corail, de l'initiation au ski nautique... et dispose également d'une très grande piscine.
Nos filles (7 et 10 ans) ont adoré le mini-club.
La formule tout inclus est sympa : surtout les barquettes de fruits frais dégustées sur un transat sur la plage ou au bord de la piscine ainsi que les cocktails le soir face au sublime coucher de soleil !!!
Bref, un séjour de rêve à renouveler
Les couchers de soleil sont magnifiques
Les chambres sont spacieuses, propres et décorées avec goût.
Le personnel est agréable. Le buffet est varié et surtout délicieux. Tout est bon, que ce soit la nourriture internationale ou les plats locaux.
L'hôtel propose gratuitement du snorkeling près de la barrière de corail, de l'initiation au ski nautique... et dispose également d'une très grande piscine.
Nos filles (7 et 10 ans) ont adoré le mini-club.
La formule tout inclus est sympa : surtout les barquettes de fruits frais dégustées sur un transat sur la plage ou au bord de la piscine ainsi que les cocktails le soir face au sublime coucher de soleil !!!
Bref, un séjour de rêve à renouveler
Les couchers de soleil sont magnifiques
Value for money
Location
Cleanliness
Setting / ambience
Service
Un superbe hotel de la chaine Beachcomber. Au calme pas loin de Grand Baie, ni de Port Louis. Un service et une attention au dessus du lot.
Splendid hotel with a superb view of the Ocean. The buffet very copious and varied! The welcome is chalereux and staff is the small treatments. Ideal to spend a good stay on Mauritius
Splendid hotel, rich and varied buffet, beautiful room with large volume: a small paradise. The night shows are.
The staff is friendly but a little too fast during the services, we are on holiday grace...
For excursions, it is preferable to its itinerary is even a taxi; driving on the left forces.
A very good address has very good price: Mr Kailash Hurchund (Guide and taxi) tel 2160340 or 2544091 mobile
The staff is friendly but a little too fast during the services, we are on holiday grace...
For excursions, it is preferable to its itinerary is even a taxi; driving on the left forces.
A very good address has very good price: Mr Kailash Hurchund (Guide and taxi) tel 2160340 or 2544091 mobile
VICTORIA BEACHCOMBER
Go there and contact
+230 204 2000
I am the owner
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The best at Pointe Aux Piments and around
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Cibo di bassa qualità, appena uscivamo dalla camera ci invadeva un odore pungente di spezie, in spiaggia dove si gradirebbe relax venivamo in continuazione importunati da locali che volevano venderci qualche escursione, la balneazione a meno di essere muniti di scarpette era difficilmente praticabile per la moltitudine di alghe e coralli a riva. La stanza al ground floor pagata anche con un extra rispetto alla standard era vecchia e si sentiva odore di muffa e situata nei pressi dello scarico merci, in tarda notte si sentiva il rumore dello scarico merci. Siamo stati impossibilitati nel prenotare un ristorante al di fuori del Le Superbe e qualsiasi altra esperienza (massaggi, gita in catamarano ecc.) per mancanza di disponibilità già dal primo giorno di arrivo. Avevamo incluso nel soggiorno un'esperienza honeymoon, abbiamo scelto la candlelight dinner ma alla fine ci è stata offerta una semplice cena al ristorante Horizon. Infine le escursioni proposte dal resort ed effettuate non sono state all'altezza del prezzo sostenuto in particolare "Selvaggio Sud".
Thank you for the review you shared on this platform.
However, as you rated us 2 out of 5, we can understand that you might have been disappointed about any service we did provide you.
We think it is only through constructive feedback that we can strive to meet our guests’ needs and expectations.
We would love to contact you in order to get more details of what we did wrong and how we could improve our services for the next time.
Do not hesitate to send an email on [email protected].
Yours sincerely,
Marisa Marquet
Quality Assurance Coordinator