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The rooms were unclean, black hairs found in the bathroom around the sink, on the towels and on the bed. We had to use our own pillow cases as covered in stains. The staff were rude, unprofessional and unpleasant. The location is okay but in a ridiculously busy main road and the noise from the road is constant all night. When arriving we had to pay a €150 euro deposit which wasn’t well advertised when booking the hotel. Then when advised we would receive this back they only sent €125 euros and claimed we used the mini bar when we didn’t even open the fridge. Upon calling the hotel to question this the lady on the phone continued to insist she didn’t understand and then laughed and hung up the phone. You couldn’t pay me to stay at this hotel again. Absolutely horrific experience I’ve never met staff in hospitality like it.
Une très bonne expérience dans cet hôtel. Le personnel est très agréable, spécialement Sonia la gouvernante qui est d’une grande gentillesse et qui a prit le temps de vérifier que tout se passe au mieux pour nous. Je recommande !
I couldn't ask for a better experience! Thank you for all your help, with this detail
We stayed in chambre 403 and the room was exceptionally equipped and impeccable.
We look forward to the next stay!
L'hôtel bénéficie d'un très bon emplacement. Excellente attention. Il dispose d'un personnel qualifié et sympathique. J'ai fait une demande pour un peignoir et le dirigeant me l'a gentiment fourni, merci beaucoup. Les chambres sont très propres, je le recommande.
We stayed in chambre 403 and the room was exceptionally equipped and impeccable.
We look forward to the next stay!
Accueil et service très satisfaisants