RENAISSANCE ORLANDO AT SEAWORLD

Property and room were great. But after our stay has just been a long grueling effort to get a refund due to marriotts protocol with “walking” guests. It started out rocky and we managed to get an email confirmation that our stay was going to be fully reimbursed by a different hotel for our stay at the renaissance at the end of January. We have put many hours of our personal time doing the work that should be done by the hotel. Calling multiple times a week to be told “accounting is working on it.” Or “you should see the refund in 3-5 business days.” No refund. No communication. Never get a call back when we are told that we will get one. I’m exhausted dealing with this. I’ve spent at least 12 hours dealing with this of my own time over the last two months. TWO MONTHS. Now the manager, Brandon, who has been helping us for the past two months has not answered us in 5 days. We have been respectful over this period of time and we have gained nothing. Just disappointing. After fumbling our money like this I don’t think we will stay with Marriott again. Definitely not the renaissance.

I love this fabulous Renaissance location. Each time I come here is always a great stay . The facilities are kept very clean. They also gave me a nice upgrade to a huge room with a sitting area. They have multiple restaurants and pools on site. They also have a small waterpark area for kids. On Saturday there was even a DJ. They played games and prizes were given out to the winners. The location of this resort is excellent as it is literally walking distance from SeaWorld, so it would be a perfect place to stay if you want to go to the park. Be aware that there is a $45 per day resort fee. It is also close to the sand Lake and Dr. Phillip areas which have, the famous restaurant row (lots of fancy dining ). It is also located close to international Drive area. They also have a lot of nice spots for photo op and moments if you like to post for Contant on Instagram and Snapchat. We will definitely be back.

We had an incredible stay. Our reservation was split in two due to part of it being a work trip. Even though we were supposed to change rooms, the staff was very accommodating in keeping us in the same room. Everyone we came across was extremely friendly from the front desk to housekeeping staff and all restaurant staff as well.

We were also traveling with our two year old, who at one point lost his stuffed toy. The staff recognized the toy, and when they saw us again, they promptly reunited him with his stuffy.

Thank you for a wonderful experience. We look forward to our next stay. ????

Loved this hotel and the whole entire staff. Everyone was very inviting and helpful.

It’s a nice hotel especially for conferences. Rooms are large, clean, and adequate.

The female bartender at the sports bar inside the hotel needs to go. Terrible service, terrible attitude, and not a good fit for this establishment where many wonderful individuals treat you respectfully and welcome you.