PLANET HOLLYWOOD BEACH RESORT

Mi esposa y yo nos hospedamos en PH la última semana de septiembre.
En mi opinión tuvimos la mejor habitación
(#21104) ubicada en el centro del hotel y en medio de todos los restaurantes.
Les comento que desde el momento que hicimos el check in hasta el día de nuestro check out TODO fue muy agradable.
Aclaró que declinamos hacer un upgraded para el nivel Star Class sin embargo el trato que recibimos por parte de los colaboradores del hotel fue muy EXCELENTE.
Durante esos días pudimos visitar y disfrutar cada uno de los restaurantes comenzando con OVERTIME SPORTS BAR, SO CAL GOURMET FOOD EMPORIUM, EAST SUSHI, BLUE STAR TEX-MEX CANTINA(en este conocimos un mesero muy AMABLE nos sugirió varias opciones del menú, su nombre es
Alonzo) SUNSET STRIP STEAKHOUSE & GRILL debo detenerme aquí y mencionar que cada uno de estos restaurantes cuenta con platos muy exquisitos y de muy alta calidad pero sin duda GUSTO ITALIAN TRATTORIA fue nuestro
FAVORITO no solo por la calidad, textura y exquisitez de la comida italiana sino porque su personal comenzando por Samantha
(supervisora) Johana(Hostess) Jefry(mesero)
Eduardo, Cesar &Bryan(Chefs) y todos los demás que ahí laboran Mariana, Jefferson, Yoselin y Ronald fueron los responsables que cenáramos ahí 3 veces, y nuestra ultima cena en GUSTO fue una verdadera sorpresa pues desde que entramos al restaurante una mesa especial adornada con un mantel planeado, flores e utensilios muy bonitos nos estaba esperando en verdad que nos hicieron sentir muy especial. De corazón ❤️muchas gracias a todos, ustedes nos motivan a querer regresar a PH.
Antes de terminar mi reseña quiero también reconocer el arduo trabajo que ejercen Kriscia y Rosa en la cafetería FUEL, muchas gracias por cada cafe latte, iced latte y ice cream que nos prepararon con mucho ganas y entusiasmo.
En conclusión nosotros recomendamos HOTEL PLANET HOLLYWOOD como la mejor opción para pasar unas vacaciones como Estrella de
Hollywood. #PURAVIDA

I DO NOT RECOMMEND THIS HOTEL!

I'm from Costa Rica and have always loved our hotels because of the delicious food, beautiful locations and amazing service.

I went very excited to this hotel because it was ranked as comparable to Westin Reserva Conchal (a spectacular hotel) but to my surprise this hotel was completely TERRIBLE. Bucketing my review below:

Service: guy from check in had terrible attitude, did not give clear instructions on hotel amenities. When we got to the room the concierge(which I have no idea what these people do because they are ZERO helpful) told us that they don’t bring our luggage and made us go up the hill again to pick it up. The people that work there don’t even know where restaurants are, when they are open, nothing.

Waiting time: To enter the restaurants we had to make long lines especially at lunch time given only ONE of seven restaurants is open for the entire hotel. Shuttles take forever to pick you up in most cases we had to walk up the steep hill because we had already been waiting for 30min. When you are in restaurant you might even have to wait 30min to get the drink you ordered for.

Food: it was HORRIBLE!! The options are very limited. Nothing was clearly labeled and everything was very disorganized giving us a hard time to find good food options. In the pool area there is only one restaurant that offers hamburgers and French fries only. Some of the food even looked and tasted like left overs from the day before

Activities: there is NOTHING to do at this hotel. They offer very limited activities. Kayak experience is included which is nice but once we got there to do the activity nobody gave us clear instructions the guide went off by himself and left us behind, didn’t even bring water for us in case of emergency.

Excelente desdé la entrada hasta la salida, totalmente recomendado ????????????????

Increíble experiencia de hotel
La atención personalizada combina muy bien con las lujosas instalaciones en una paradisíaca playa costarricense
Satisfacción garantizada

The rooms are cute and have most of the items you would typically need . However, the service felt out of touch , most of the employees acted bothered when you requested for services apart from the employees at the steak house which is the only reason I gave the hotel a 3 star . Drinks are very very watered down . Christian at the check in desk was rude , definitely left a bad taste. Transport from the hotel to Liberia is $80 which was shocking considering its a 30 min drive . I would schedule pick up and drop off through a private agency in guanacaste ( there’s plenty and they can be reached via whatsapp)