My boyfriend and I stayed here this past weekend. The room itself was very outdated and the shower had mold in it. Upon noticing house keeping did not leave us towels, we alerted the front desk in which the young lady said she'd have someone bring some up we never got them until almost 4 hours later. To top things off the fire alarm went off 3 times while there, once at 3:00 in the morning. Overall, our stay was horrible and needless to say we won't be staying here again. The front desk did absolutely nothing to help accommodate us and make our stay more comfortable. I do not recommend!

The accommodations provided by the hotel were deemed substandard, as the rooms appeared antiquated and needed dire maintenance. In light of this, I requested to switch rooms due to a moldy odor. Moreover, the hotel staff informed me that they were unable to provide towels at the time of my request. I so need a refund.

Bad service. We did not get room service for two days in a row. We talked to the front desk in the evening after a long day of traveling, and the answer we got from the front desk lady was that " because we have more than 100 rooms to clean". Excuse me? That's not a property excuse for not giving us room service.

Staying at Sheraton Metairie New Orleans was an exceptional experience. The hotel's comfort, impeccable service, and convenient location made my visit truly enjoyable. From the well-appointed rooms to the attentive staff, every aspect contributed to a memorable stay. I highly recommend it for a delightful and relaxing accommodation.

Very friendly and great food and amazing service.

Definitely had it's day, but that's long past. Staff was awesome but this place needs some love.

Slow preparation for dinner.

This Sheraton Metairie does NOT live up to the Marriott brand. Front desk staff does NOT have a "can-do" attitude. While attempting to check-in after 1pm or at least get info on availability of my Mobile Key the front desk states "no one checks-in til 3pm." She could be polite and offer bellhop service but shes too busy staring at her computer and talking to her colleague.
Several hours prior to our arrival I took advantage of the Bonvoy app to request additional towels, washcloths, hand towels, soaps, toiletries and pillow preferences. None of my requests were in the room when we finally arrived back at the hotel for check-in at 11pm because we were out enjoying Mardi Gras. Shower curtain was torn and the bedroom curtain would not completely close.
Not only were my Bonvoy app requests not granted or observed but we only had 2 bath towels, 1 hand towel and zero wash cloths. It reminded me of staying in a hostel; not a Marriott property.
I checked-out via Bonvoy app but upon leaving the hotel by the front desk, none of the 4 ladies at the front desk even acknowledged us or our departure. The 4 of them were busy talking amongst themselves.
The parking garage and outdoor trash cans are disgusting. There is black oil stains and debris in the parking garage with zero safety/security measures in place.
We were never offered any amenities or told or offered food, beverages, workout room so we didn’t take advantage of those options.

Normalny hotel, chociaż jak na Sheraton to trochę słabo. Pokoje czyste, przestronne. Jest żelazko i deska do prasowania. Jest siłownia z maszynami do ćwiczeń.
Słaba lokalizacja. Hotel jest przy autostradzie i chodzenie pieszo mnie wchodzi w grę. Czekałem godzinę na taksówkę żeby zrobić 5-cio minutowy kurs.
Drugi minus to jedzenie. Wszystko z karty. Bardzo mały wybór. Stek medium rare był wysmażony na wylot. Zapomniane warzywa zostały napredce przypalone na tej samej patelni. Czas oczekiwania na to cudo sztuki kulinarnej: 45 minut. Na śniadanie podobnie. Z karty i tylko 4 warianty. Do wszystkiego poza owsianka dają smażone ziemniaki. Min. pół godziny czekania.

You stay at a hotel for 2 things. To sleep and to shower. When the water is turned off in the hotel and they still charge you full price that is ridiculous. I will never stay here again.

The rooms are nice, pretty and look clean. But the bathrooms. Not sure if there is mold? But the ceiling is disgusting and there is basically NO water pressure. In the shower of faucet.

I have stayed at this Hotel regularly over the last 5 years. It has gone from 4 star to a one star.. my staff have ask to be booked in other places because of the experience.
Staff that are rude
Staff that won't admit fault
Manager that does not know what she is doing to make customers feel good.
Restaurant . bar that has disgusting food.
Furniture that is old and well used.

I recommend finding a different place.

Very nice. I would give it a 5 star rating except that I did have a crummy waitress last night at the bar. She seemed to cater to all her white customers over me. She even walked past me with my order of hot wings and sat them at the edge of the bar. After 5 minutes, I went and got them. All she said was "I'm sorry, I got busy". How? There where 6 people there. She also "forgot" about another black patron's order.

I never stayed. Too far from where I needed to be. They wanted to charge me for the days that I used which was none of them. I stayed at another Sheraton in NOLA for the same days and time.

No room service. Breakfast at order.

The hotel rooms are great. Friendly staff and good food

Didn't recognize my status. Didn't get my key programed right. Rooms are very dated and don't have refrigerator in the rooms. There is also no place to put your suitcase. They have a safe bolted in the middle of the close blocking both sides. Paint is falling off in the bathrooms. Bathroom sink is built for someone 6'6" and the wallpaper is falling off. The restaurant and night bartender were Awesome ???? they get 4Stars.

First visit. Great experience with very nice, clean rooms and

This is one of the worst locations I’ve stayed in. The first thing I noticed is that the hotel is in great disrepair. The lampshades are missing, torn, and or stained. The furniture is old, outdated, and the mattress squeaks. To make matters worse the room we stayed in was dirty. The duvet had a rather large yellow stain on it (so gross), the bathroom walls had toothpaste splattered on all sides, the tile grout was filthy, and the water pressure made it difficult to properly shower. Also, the internet ran at a snails pace, and there was no fridge or microwave. The drinks in the lobby for sale are old and completely flat, there were no vending machines where labled. The only positive is the location is quiet. The pictures featured must be from when the hotel opened?

Rooms nice, unfortunately no microwave or mini fridge, we were informed there is a microwave downstairs. There is restaurant on site serving awesome breakfast and crew is very patient and delivered great customer service. Location is great especially based on fact we had no car break in as last stay in downtown area of New Orleans. Front desk also awesome.