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Members' reviews on NEW ORLEANS MARRIOTT METAIRIE AT LAKEWAY
3.3/5
22 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
NEW ORLEANS MARRIOTT METAIRIE AT LAKEWAY * * *
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Everything felt worn down and uncared for. The receptionist had this awful computer system that took him forever to find my room I had reserved, the keyboard was worn smooth it had been used for so long. Clearly this place gets no investment.
Despite booking and staying for one night, the front desk admittedly, accidentally charged for two nights
I understand human error, but what I don’t understand is the lack of responsiveness and accountability when we tried to get this issue resolved. Like we should just look past it.
He called for days with no reply to have the transaction reversed. When he finally did receive a response, there was no apology, no offer to reverse the transaction, compensate for false additional night…nothing in spite of them clearly seeing the error.
I’ve since called my bank to open the investigation but wish this could have been solved by the front desk or Marriott customer service so I wouldn’t have to write this review.
The hotel is in very rough shape- duct tape is holding some of the carpet down in the hallways and there is hardened gum stuck to the carpet on the elevators. The furniture in the room is in similar condition. I wouldn’t go so far as to call it a dump, but there have definitely been nicer 2 star hotels I have stayed in, and had it not been after 10:00pm when we checked in I would have left and stayed at the holiday inn nearby. Apparently the hotel is about to undergo a major renovation, unfortunately they’re still charging people as if it’s a 4 star hotel, which it definitely isn’t.
In the past I’ve gone out of my way to stay at Marriott properties, now I’ll go out of my way to avoid them.