NEW ORLEANS MARRIOTT METAIRIE AT LAKEWAY * * *
Hotel
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+1 504 836 5253
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2024
Recommended
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2024
The New Orleans Marriott Metairie at Lakeway is a modern hotel located in Metairie, Louisiana, minutes from downtown New Orleans, the French Quarter and Louis Armstrong International Airport. The hotel offers fantastic views of Lake Pontchartrain. It offers a variety of rooms and suites, some with access to the M Club lounge and lake views. Facilities include a restaurant, bar, fitness center, meeting space and free Wi-Fi. The hotel is non-smoking and pets are not allowed; only service animals are accepted. Parking is available on site, with an hourly rate of $2 and a daily rate of $26. Check-in and check-out times are 3:00 p.m. and 12:00 a.m. respectively.
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Members' reviews on NEW ORLEANS MARRIOTT METAIRIE AT LAKEWAY
3.3/5
22 reviews
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Everything felt worn down and uncared for. The receptionist had this awful computer system that took him forever to find my room I had reserved, the keyboard was worn smooth it had been used for so long. Clearly this place gets no investment.
Despite booking and staying for one night, the front desk admittedly, accidentally charged for two nights
I understand human error, but what I don’t understand is the lack of responsiveness and accountability when we tried to get this issue resolved. Like we should just look past it.
He called for days with no reply to have the transaction reversed. When he finally did receive a response, there was no apology, no offer to reverse the transaction, compensate for false additional night…nothing in spite of them clearly seeing the error.
I’ve since called my bank to open the investigation but wish this could have been solved by the front desk or Marriott customer service so I wouldn’t have to write this review.