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Members' reviews on HILTON SHREVEPORT

3.2/5
23 reviews
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Value for money
Location
Cleanliness
Setting / ambience
Service
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Shirley Hodges
Shirley Hodges
Visited in april 2024
Hiltons are known for their soft amazing bedding and wonderful pillows. The bedding here is scratchy and the pillows are like rocks. I took the bottom sheet off thinking the mattress cover would be softer and it was horribly stained. The old dingy comforter was placed between 2 flat sheets. The main focus of a hotel should be a comfy bed. Needless to say, my night was not restful at all. This hotel has gone downhill. I’m a Hilton Honors member and have never had this experience before. I was in 1109 if a hotel employee needs verification of my comment.
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KA AK
KA AK
Visited in april 2024
If possible, avoid staying at this place. The front desk people are pretty bad at customer service. Kay was really good and the other male associate was awesome. But rest all are the worst. Being a diamond member is a curse at this hotel. Valarie the GM needs to review the service provided to customers. Never again at this place. They are pretty bad and service is worst.
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After Hours Haircuts
After Hours Haircuts
Visited in april 2024
This place was clean with great location....
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Sibyl Choyce
Sibyl Choyce
Visited in march 2024
I have stayed @ this property for years! Great customer service has been non existent (front desk) until….. Kendra Miller came on board!! What an exceptional addition to your staff. Kendra’s customer service skills are impeccable!!! she goes over and beyond. For the first time in years. My checkin and stay.. was truly enjoyable!
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SkyeDen So Amazing
SkyeDen So Amazing
Visited in march 2024
I wanted to give a 4 star rating for the service. However Kendra, Kay, Randy were too amazing to let one apple spoil the great bunch. I appreciate them being professional and accomodating.
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RC Light
RC Light
Visited in march 2024
Hotel requires a $25 early check in if you don’t use app. Parking is valet only but regular parking is available but they have to give you a single use card to get in and out this will not be a place I will be staying g at again in the area. Easier to stay at Hilton properties by airport cheaper and no parking issues. Nicer people too. I spent 120,000 last year at Hilton properties and this is one of the e worse cs I have had to deal with.
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Trevor O'Donnell
Trevor O'Donnell
Visited in march 2024
Does not allow for late checkout even when you're Gold status or higher. Would recommend a different Hilton.
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Will Squyres
Will Squyres
Visited in march 2024
I mean it’s just a Hilton. Mattresses and pillows are good, room was clean, AC worked great. Unfortunately most of the staff was rude and seemed inconvenienced whenever you ask for something. Stayed here three times as a Diamond member and have never been offered or given an upgrade.
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Dan Murphy
Dan Murphy
Visited in march 2024
Nice hotel
Location pretty good
Mixed experience with 2 times at front desk
Starbucks on sight
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Terry Wells
Terry Wells
Visited in march 2024
I just never have liked being in a hotel downtown in any city. It was a national sales meeting, so I was not my choice
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Floyd Gray
Floyd Gray
Visited in march 2024
No complaints. It was expensive but a cheer convention was going on so maybe that's why. IDK.
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Christopher Munoz
Christopher Munoz
Visited in march 2024
Loved everything about Downtown Shreveport Louisiana
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Angela Brown
Angela Brown
Visited in march 2024
We were here for a competition at the convention center. Location is amazing! Rooms are nice. The biggest issue was understaffing for the occupancy. Service was poor due to not enough staffing anywhere. We sat for breakfast Sunday at 9:30am and after 30 minutes waiting for a server to acknowledge us, we left. Additionally, the elevators were not working several times throughout the weekend and we were on the 11th floor. We learned from other guests that have been at this hotel several times that the elevators are a problem every time they have stayed here. Again, knowing the occupancy would be high, there should have been preventative measures taken to ensure elevators were working.
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Amy Bean
Amy Bean
Visited in march 2024
Didn't stay at hotel. Attended World of Wheels
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Haskell Burks
Haskell Burks
Visited in march 2024
Great hotel
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Drew Smoak
Drew Smoak
Visited in march 2024
The people behind the desk are rude, make their own rules, and are disrespectful. Especially the Nigeria guy or whatever race he is.

Put a giant sticker on our car when we were juat checking in.
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Bonnie Bergeron
Bonnie Bergeron
Visited in february 2024
My only complaints were the noise level....there was some kind of dance / cheer thing going on,and there was no room anywhere down around the lobby.
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Gail Silverman
Gail Silverman
Visited in february 2024
My husband and I checked into the hotel yesterday. Being a HH Diamond member, I was upgraded to a junior suite -- fabulous room and wonderful view. Bed was very comfortable, but the pillows were somewhat soft. Great shower (had rainshower effect). Breakfast buffet was delicious....everything very fresh!!
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Robert Lomison
Robert Lomison
Visited in february 2024
This is an absolute disaster! It is not consistent with the Hilton brand. The room has only been cleaned 1 day out of the 6 days of paying full price for a room. Valet service is spotty as well. The only reasonable functioning part of the hotel is the restaurant. Unfortunately, the convenience of the location is outweighed by the extremely poor cleaning. I am a Hilton Gold member and have not had similar experiences at other Hilton properties. This location is very poorly managed.
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Itzel Flores
Itzel Flores
Visited in february 2024
Marion the lady in the front desk was so rude to me when I was checking in to the hotel. She looked bothered by me being there and having smart remarks about the questions I had. I wish there was corrective action on the company’s behalf so nobody else experiences what I experienced
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Vincent Fisher
Vincent Fisher
Visited in february 2024
I stay at Hilton Shreveport when visiting family. This visit has been problematic due to poor room cleaning, 23 Feb-present! The linens were pulled and the bathroom was not serviced. The hotel did notify us that due to limited staff there would be no service one day, but the second day we were not notified. This is very uncharacteristic so I hope the hotel can fix the lack of staff. I will say, the gentlemen (night shift maintenance staff) who was sent to correct our room issues was very professional! I asked that a Manager give me a call but haven’t heard but I’ve been texting personnel from the hotel staff to give feedback on my concerns.
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Traci Adams
Traci Adams
Visited in february 2024
We got put in a room that I felt was definitely not deep cleaned. There was hair in the shower and something sticky on the carpet. The water pressure and hot water was almost nonexistent. Not the worst place I’ve ever stayed by far but definitely think more attention should be paid to cleaning. At least get the cob webs off the bathroom ceiling.
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latrice roberts
latrice roberts
Visited in february 2024
I had lunch at River and Rye, I had the pasta dish, it was absolutely delicious
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HILTON SHREVEPORT

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104, Market Street, Shreveport - Bossier City , The United States Of America
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+1 318 698 0900
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