HÔTEL RIU PAPAYAS * * * *
Hotel
•
€€
2024
Recommended
•
2024
Located in Playa del Inglés, the hotel is surrounded by gardens, with dunes of Maspalomas as a backdrop. 1,5 km from the beach, free shuttles to the beach are available. A restaurant, a pool with children's pool, a bridge corner and reading.
Advertising
Advertising
Organize your trip with our partners San Agustín, Playa Del Inglés Et Maspalomas
Transportation
Book your plane tickets
Car Rental
Boat rental
Accommodation & stays
Find a hotel
Holiday rental
Find your campsite
Tailor-made trip
Immersion travel
Services / On site
Activities & visits
Find a doctor
Compare and book your accommodation at HÔTEL RIU PAPAYAS
Members' reviews on HÔTEL RIU PAPAYAS
4.5/5
25 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Find a nearby hotel
Find unique Stay Offers with our Partners
Advertising
Bad room situation.
Need to be renovated since long time.
No noise isolation.
The neighbor hotel plays loud music until 24:00.
Empty shampoo bottle will not be refilled.
Ladies at reception have poker faces.
Food variety is same everyday.
The hotel has a sizeable parking lot that they mark as “subject to availability”. What they fail to communicate is that availability is exceptionally low because they use the parking as employee parking.
When you raise this with the reception’s manager lady and ask for advice they basically say “tough luck mate, go find a spot on the street”. The surrounding streets are also very hard to find a parking spot.
There are two problems here:
- They don’t communicate that the parking is permanently very low availability.
- This is a €200-300/night hotel. Not a low cost chain.
It’s the hotel’s decision how they use their parking resources, but they should communicate this transparently to the guests. Because when you come for a few days vacation you certainly don’t want to spend 30-90 minutes per day to spinning around looking for parking.
Disappointing experience.
———
UPDATE:
After one more try of asking for help eventually the assistant manager (Romina) was exceptionally helpful. She provided a temporary resolution and promised she would contact the head office of RIU to uodate reservation sites to reflect the reality.
UPDATE 2:
Riu responded and promised they would look into why Reception was not that helpful. This is a move to the right direction. Thank you!