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Members' reviews on ARONA GRAN HOTEL
4.2/5
25 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
ARONA GRAN HOTEL * * * *
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Your staff advised nothing can be done without paying more.
We are in fact staying until the 29th of March if you would like to find a solution as you advised everyone below.
The quality of acts that come to the hotel are brilliant .
Everywhere was clean and the hotel is in a good location. Easily 4 stars but for the pool area.
The hotel goes to great lengths to advertise the fact that you cannot reserve sun beds. It's in the app and it's on the notice boards as you enter the area. Pool opens at 10am so we go out only to find all the pool side beds have towels on with no one to be seen. All the sun beds that are in the early sun have towels on them. All the empty beds were in the shade. If you're going to have a policy, you should enforce it. Reason for two stars is that when it was brought to the managers attention, she said they do enforce it. This was not true. Having been there all week, not once did the lifeguard whose job it was to clear the unattended beds between 9-10, actually did it. He spent more time watching tv on his phone than doing his job. It's accepted behaviour and it spoilt our pool days. Given that there is no beach, this was important. The hotel needs to do better.
Staff super profesional , habitaciones super bonitas y todo muy cerca de la parte guay de Adeje! Entretenimiento del hotel inmejorable...todo perfecto!
La organización fue excelente y tanto el menú como el servicio de altura.
Eten ook geweldig!
A very well maintained hotel. The decorator was working his way around the corridors and the gardeners were working all the time.
The food in the restaurant was very good for both breakfast and dinner. Food was kept warm in the main, with plenty of choice. Meat and fish cooked fresh every evening and the egg station was well used every morning, with omelettes made to order along with fried and poached eggs. We rarely eat in the hotel every evening but we did on this holiday. My only gripe would be they are slow to remove dirty plates from the table and seem to concentrate more on setting up for the next meal service. Perhaps they need more staff in the restaurant.
We enjoyed our stay and if we went back to Los Cristianos we would certainly stay here again.