The Monsaraz, Tapestry Collection By Hilton

We had the MOST wonderful visit to the Monsaraz San Diego for our elopment wedding several weeks ago. From the modern look, friendly staff, or location, this was a perfect experience for my husband and our immediate family members.

Location: As a native San Dieagan, I knew I wanted our elopment to be in San Diego. Little did I know, there was a gem in the Monsaraz and its premier location in the heart of Point Loma. Across the street from the harbor, there were prime choices to dine at or just take a stroll during the day. We specially dined at Ketch Taps and Grill for our lunch reception following the ceremony. The hotel is also located to nearby hotspots like Downtown San Diego, Mission Bay and the San Diego Airport. This is a great hotel to feel like you're getting away and experiencing some of the best San Diego has to offer.

Staff: The staff was AMAZING! Huge thanks to the manager, Adrian Villaruel, for making our stay over the top. He was attentive, engaged in our party and responsive to any inquiries we had or needs for the ceremony. On the afternoon of the wedding, he had a bottle of sparkling wine sent to the room with a handwritten note congratulating our new marriage. These are the small details that keep us loyal to the Hilton Brand and we're happy that people like Adrian are part of the team. Additionally, we ate at the on-site restaurant several times during our stay. Not only was the food delicious but both gentlemen that working during the breakfast hours and the bartender at night, made us feel welcomed and extremely attentive to all of the patrons in the restaurant. These guys were true rockstars and instrumental to the team as ambassadors to the brand.

Room & Hotel Experience: We LOVED this hotel. Once we saw it in the app, we knew we had to book it for our stay. Our families, who are not typical Hilton members, were thoroughly impressed because of the modern and clean rooms but also the aforementioned notes. Several times they complimented the hotel and attentiveness of the staff and enjoyed a break away from their busy lives through the serene and peaceful elements of this beautiful hotel.

The one con is parking. There is some valet parking available but mostly street parking which can be tricky at times. Be patient with this and consider options such as the harbor parking lot across the street.

If you're considering this hotel, DO IT! The hotel itself is nice but it is really the team that makes it top notch. The Monsaraz is the place you want to be!

I traveled with my husband while he was on a work trip, so I was often solo. The hotel is within walking distance of the harbor. I had plenty to do when the sun was shining. Our final day it rained. Regardless of the rain, the Monsaraz San Diego has a relaxed vibe with an inviting lobby. I spent the afternoon people watching from their amazing swing chair.

Good location if want to walk right across to harbor or need to get to bus. Has quite a few restaurants close by and good coffee shop across the street.
Not close by downtown, but easy to get to from airport & has parking available. Able to hold bags if arrive early. Folks at front desk helped & were friendly.
Room clean, nicely setup - quite large room and bathroom.

Poor customer service by supervisor, Sandra. Very confrontational, passive aggressive, and called me a liar even though I was promised several follow up calls by her colleagues throughout the day.

I would advise to not stay at this property at all costs if this is how they treat their patrons.

Disrespectful customer service staff. Would not recommend staying here.