JAMAICA BAY INN

Rooms are newly refreshed and very nice. I believe each room has a balcony. If you get a beach view room even better. The restaurant is also nice. Conveniently located close to LAX but not an airport hotel, you are in a nice neighborhood. The staff are very nice and helpful, especially Ana at the front desk, super great.

I have stayed at this hotel multiple times in the past due to my appreciation for the scenic views it offers. However, during my most recent stay in the spring of 2023, I had an extremely negative experience. Despite booking rooms for four people, I was not informed that there would be a private 16th birthday party taking place, resulting in the entire restaurant and pool area being inaccessible to me. Additionally, on the following morning, which happened to be Mother's Day, I was informed that breakfast service was unavailable in the usual dining area, but I could have it delivered to my room instead. This level of service left me dissatisfied and questioning the quality of the establishment.

In response to these issues, I escalated my concerns to a supervisor since there was no manager available at the time. The supervisor was understanding and offered a percentage refund as well as provided me with confirmation of this resolution. However, despite waiting for several weeks, I never received the promised refund. Furthermore, my attempts to contact the manager, who was consistently unavailable, proved futile. I called several times and she was always at a meeting, and never called back or sent an e-mail. As a result, the promised discount appeared to be nothing more than empty words.