LA VILLA CAP D'ANTIBES * * * *
Building in Cap d'Antibes offering rooms of character with a main building with terraces
The La Villa brand comprises seven hotels from Nice to Cannes. This one offers 26 rooms in a delightful building tucked away on Cap d'Antibes. The main building is decorated in a chic contemporary style: black and gold, from the wallpaper to the walls and furniture, with large French windows opening onto terraces - with sea views on the second floor. On the other side of the pool, with its outdoor bar, six bedrooms overlook the garden.
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Members' reviews on LA VILLA CAP D'ANTIBES
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Un petit havre de paix bien situé, au calme.
Accueil et service adorables.
Belle chambre.
Du charme.
When I complained, their manager, Alina Z., wrote me this epxlanation "We would like to clarify that the information presented on our website, including under the “Tarif Flexible” option, is accurate and transparent. The phrase “free cancellation up to 3 days before arrival” does appear under the Flexible Tarif; however, the use of the phrase “up to” indicates this is the most favorable scenario and that other conditions may apply depending on the specifics of the reservation."
As you can see from the screenshots of their booking page, it only states "Our Flexible rate allows you to modify your plans without stress. Benefit from free cancellation up to 3 days before arrival. Because life is full of surprises!”, no talk of any specifics. If there is no free cancellation for this specific booking, then it should not be shown prominently in larger font above the small-print indication that the cancellation is actually not free because the deposit is non-refundable. It is either free or not free, it cannot be both.
Very dishonest and misleading IMO.
I will report this hotel and its practices to the authorities as it clearly is misleading and will be difficult to justify legally.
I would stay away from hotels with such dishonest practices as it is represnetative of managment and how hotels like this chose to approach situations like this.