ICELANDAIR HOTEL REYKJAVIK NATURA
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2024
Recommended
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2024
A 4-star hotel located near the Old Port district, featuring a spa with indoor pool, a gourmet restaurant and a restaurant...
Recently renovated, this 4-star hotel is located near the Old Port district. As soon as you enter, you will appreciate the colourful and modern style of the place, the warm and welcoming atmosphere. Decorated according to the nautical theme, each room range offers a different and original style. Moreover, this hotel has a spa with an indoor swimming pool, a gourmet restaurant, a shuttle service, and even a fitness room with a small climbing wall!
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Members' reviews on ICELANDAIR HOTEL REYKJAVIK NATURA
4.1/5
39 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in november 2023
Good overall experience, could be better with customer focused services
Visited in november 2023
Had a great time, the breakfast was lovely, great value for money overall.
Visited in november 2023
Las habitaciones básicas tirando a hostal, la limpieza deja que desear, me deje un pantalón de Chandal encima de la cama, e hicieron la cama con él dentro.
Ana, la camarera, y otra chica portuguesa que hay, son muy amables, y agradables, el resto no hacen el mínimo esfuerzo por entenderte si no hablas inglés. Viven del turismo, pero no están adaptados al español.
Ana, la camarera, y otra chica portuguesa que hay, son muy amables, y agradables, el resto no hacen el mínimo esfuerzo por entenderte si no hablas inglés. Viven del turismo, pero no están adaptados al español.
Visited in november 2023
Gutes bis sehr gutes Hotel.
Einchecken und Auschecken ging schnell und das Frühstück sehr gut. Mit dem Zimmer war ich auch sehr zufrieden. Bis zum Busbahnhof (Flybus) benötigt man knapp 17 Minuten zu Fuß und ins Stadtzentrum vielleicht eine halbe Stunde. Nordlichter konnte ich der Nähe des Hotels auch mal bewundern.
Einchecken und Auschecken ging schnell und das Frühstück sehr gut. Mit dem Zimmer war ich auch sehr zufrieden. Bis zum Busbahnhof (Flybus) benötigt man knapp 17 Minuten zu Fuß und ins Stadtzentrum vielleicht eine halbe Stunde. Nordlichter konnte ich der Nähe des Hotels auch mal bewundern.
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I booked a non-refundable room directly via their website. During the days prior to my arrival, there was heightened seismic activity and according to Iceland's authorities, a high likelihood of volcanic eruption. Besides the closure of popular spots such as Blue Lagoon, there was a real risk that flights would be affected in the coming days, leaving travelers stranded.
Given the risk, I decided to move my booking to a later date; the airline and other hotels (also non-refundable) were very accommodating. This hotel was the only business that refused to accommodate my request, despite the extraordinary circumstances. Not only that, but they waited days to reply to my inquiries and only did so on the day of arrival. They eventually sent a template email citing the booking policy and when I replied requesting for a resolution other than forfeiting my full stay, they simply ignored my email.
Delayed, impersonal and finally no replies, encouraging guests to ignore travel risks during seismic and imminent volcanic activity, and complete lack of empathy are the opposite of what I expect from the hospitality business.