SUMNER HOTEL
Hotel
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€
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Members' reviews on SUMNER HOTEL
2.5/5
12 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in june 2023
The hotel itself was pretty good for your standard middle of London small hotel in an old building. Creaky floors and cramped spaces. But the staff did well, the location was great, and our room was very quiet and clean. The only thing that really bothered us was the saggy mattresses. They need to be updated yesterday. We stuffed pillows underneath the middle of the bed to bolster it. Our backs were really unhappy after a couple of nights, and we are not large people.
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But here’s where it all fell apart and the main reason for my complaint – no elevators. We were on the 5th floor (58 steps up). Not nice, open, wide stairways. But a narrow, winding staircase with steep steps. It took me 10 minutes every time to get up to the room, and I had to stop twice each time (I'm older, but even in my younger days, that amount of stair-climbing would have been irritating). They have 2 elevators, but neither was operational. And from how the staff talked, it sounded like they are not going to be back in service any time soon. I had the distinct impression they could not afford the semi-annual inspection. I begged for a room on a lower floor, but they said they did not have one. If we had planned to stay any longer, I would have gone somewhere else. You could see the hints of what it once was, but I really think the pandemic brought them to their knees. If I were in the hotel business, this would be a prime opportunity to buy and fix up, because all the potential is still there. But in the meantime….I would not recommend staying here.