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SUMNER HOTEL

Hotel • €

2.5/5

• 12 review

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54, Upper Berkeley Street, Marylebone, London, United Kingdom

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+44 20 7723 2244

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About us "SUMNER HOTEL"
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Rooms starting from £145. Breakfast included.

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Members' reviews on SUMNER HOTEL

2.5/5

12 reviews

Value for money

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Chris O'Riordan

Visited in october 2023

The Sumner has certainly changed since our previous stay before Covid. Firstly, I'd like to say the staff were excellent, friendly and helpful. They took our heavy bags upstairs and down again when we left as the lift is out of service. We noticed that the hotel is in need of an urgent update, even the free to air TV channels don't work. Netflix needs your own login. We were looking forward to the afternoon teas in the lounge as we have experienced previously but it has been discontinued. All in all, we think it is overpriced for what it is.

Janet Karzmark

Visited in october 2023

When we arrived the lift was broken and our room was on the top floor. They carried up our bags for us so that wasn't a problem. But my husband has plantar fasciitis and every step counts. He wanted to be able to walk around London without pain. The extremely helpful front desk staff person, Moji, got us a room on the first floor for the rest of our stay. Not only was he helpful, but his manner was so gracious and his smile was so warm every time he greeted us. We thoroughly enjoyed our stay and will stay there again the next time we come to London.

Susan Kraus

Visited in september 2023

Do NOT book this hotel until you have verified that they have fixed the lift! The lift broke apparently a long time ago & the Sumner did not notify me (I booked the September reservation in end May of this year 2023). We were moved from a lovely front facing room (on the 4th floor into a basement room with below street windows. We had to keep the drapes closed at all times to prevent people from peeping in. I left word with the front desk to have the manager contact me about a reduction in the overall cost of the stay, due to the relocation of our room, plus the moldy bathroom tub mat, no free standing show in that basement room - our room was to have had one. You had to climb into a deep tub to grab the portable shower cord. Hotel has ignored my follow up emails, not good or professional on their part. They should have owned up to this reduction in use and service to us. Loss of a beautiful room that was booked 4 months in advance.

UmperLumper1968

Visited in september 2023

Sent a message via Facebook messenger to send a gift to a friend who was going to stay - NO REPLY

Telephoned and NO HELP, told me to email.

Emailed my request - NO REPLY.

If they can't deal with things like this then you have no chance of getting help when staying, AVOID