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Members' reviews on COVENT GARDEN HOTEL, FIRMDALE HOTELS
4.4/5
17 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in march 2024
Great hotel with character but also luxurious.
Visited in march 2024
Very poor customer service. Was trying to change my reservation in April because of a personal matter but was going to be back in London for a wedding in June. They didn't even give me the option to change my reservation date. Terrible and greedy hotel policy.
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Visited in march 2024
I really liked this hotel, very friendly and nice service, the location is amazing everything is close, so I rarely used taxi, I just walked around, the rooms is also very nice, they bring a very peaceful atmosphere
Visited in january 2024
Excellent festive afternoon tea. Service was wonderful. Thank you
Visited in december 2023
Great stay, wonderful staff. Made for an amazing Christmas.
Visited in december 2023
Four of us stayed here one room was a junior suite and the other had a 4 poster bed . Both were stunning, large windows, spacious and very quiet. The lounge and library area for guests were so comfortable and beautifully decorated. All the staff were amazing. The breakfast was delicious but I would say not all the serving staff were that attentive so a little slow , the manager though was amazing.
Visited in december 2023
Los mejores escones del mundo mundial. Dejan el punto muy alto. Superaron todas mis expectativas. El te delicioso, la próxima pediré el Royal special tea.
Visited in december 2023
This is a great little hotel in the historic district. Nice location. Very courteous staff. Our room was less than desirable with a view of bricks and air conditioners. The photos of this place are a total lie. Check it out before booking this place.
Visited in december 2023
Posto meraviglioso!
Visited in december 2023
Lovéy & charming. Will definitely be returning for a future stay. Great restaurants next door.
Visited in november 2023
Best staff EVER
Visited in november 2023
We had our luggage and we wanted to explore London before leaving and we left our bags with H, he took them and was amazing! Definitely will be booking this hotel next time I’m in London because of his great service. Thank you again, H.
Visited in november 2023
This is just amazing amazing. We try to come back every year. Great location. Great vibes. Great afternoon tea service.
Visited in november 2023
Excelente ubicacion....cerca del centro historico de. Londres ...
Visited in november 2023
Rekomenderar
Visited in october 2023
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COVENT GARDEN HOTEL, FIRMDALE HOTELS
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+44 20 7806 1000
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A huge fan of Kit Kemps design style.
Nothing disappoints!
We were here many years ago for Afternoon Tea.
And decided to return. 4 of us. The greeting at the door was good. Hostess Martha was friendly.
Waitress Brenda tried her best.
Tea arrived.
Two tiered tower of food arrived. Looked and tasted delicious.
We sat and chatted from 2 pm till 4.30.
I just wanted to point out that staff could be more proactive. Replenish the sandwiches before being asked.
We had two tiers… they only brought back one plate of sandwiches. Be generous… cost of sandwich is low.
Compared to a good review by a customer! Waiter left the other tier empty as they had removed the plate. Looks odd.
We had to ask for hot water refill.
These are details that matter. Small as they may be. This group of hotels are highly regarded for their unique style and elegance.
It’s a pity if tiny bits here and there shave portions off that reputation.